Workplace Incentives - Mark Dobson - Workplace Fundamental: Staff Wellness
Staff wellness needs to be on the radar for any boss because it's a fundamental ingredient that impacts productivity and profits. It is as crucial as the accounting department, the marketing department, and the sales department. Why? Because people drive those departments. If your people are not well, those departments are not well. It is its own category. It needs to be nurtured. So why do some management and bosses and leaders not address it?
Well, firstly, sometimes they see it as a cost because they've got short-term targets and they're looking for an immediate return on any expenditure. Yet, with wellness the damage is going to come in the long term, not in the short term, because people can tolerate some discomfort for a while. So if you've got long-term targets, then you start to look at wellness.
So then if I do have long-term targets, what's the next issue? Well, the next issue is some management and leaders don't have the skill or the knowledge on how to implement it. They've got the intent, but they don't know how to. See, I know how to impact the marketing department. I know how to impact the sales department. Wellness, it's out of my experience or knowledge area.
For example, I was working with one very elite athlete and their very elite coach. They had a discussion. I was involved in it. The athlete said, "I think I probably need to look at my diet." The coach said, "Alright, let's do it. Are you eating chocolate?" The athlete said, "Well, sometimes." The coach said, "Alright, let's eliminate chocolate from your diet." I turned to him and said, "Mate, that's not a plan." See, he had the right intent, but he didn't really know how to deal with the nutrition of this person. So some managers are in that position.
So what if they do get the intellect and they do get the knowledge? Well, the next issue is: Is it inside the management's jurisdiction? When it comes to health, it gets a bit grey. Well, here's an easy distinction to use. If someone's health only impacts them, then it's personal. But if it impacts the community they're in, then it becomes a community issue, which we can have an influence over, an impact. So for example, if someone's got BO, it impacts the community; then it can become a community issue. You have the opportunity to go, "Hey, let's do a workshop on whatever."
So if we start to go, alright, well, I've got jurisdiction in that area. Mind you, they're also in the workplace for eight hours a day. Some people are in their workplace more than they are at their own home, so you've absolutely got jurisdiction. So if we've got a long-term plan; we're starting to get the intellect; we've got the knowledge available to us; we start to realise it's in our jurisdiction; what happens then? Well, then it comes down to an integrity issue. You either care about your people or you care about your short-term targets.
There's going to be a conflict there. It's okay. You can choose whatever you want. But beware, if you have the short-term targets, you're eventually going to get staff burnout. You're going to get turnover. You're going to get all the ugly things that come with people who have just had enough. Corporate intellectual bleed, just everything goes.
However, if you look after your people, over a long period of time you get momentum. You get major growth. You get morale. You get all those sorts of things. So wellness is something that is no longer fluffy. Wellness is something that the educated management or business leader is deliberately managing and making a legitimate department in their organisation.
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