CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story:
http://www.cbc.ca/1.2418675. Originally broadcast Nov 8, 2013.
When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops.
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Quick story here: I went to a popular automotive service center, part of a chain operation here in the New York area. I needed an oil change, didn't have time to do it my self. Got a price and gave the go ahead. When they were finished? I paid, then off I went. not 5 minutes into my ride, on a local expressway....my car started to run rough and then almost stalled. Pretty unnerving with fast moving traffic all around. I was able to safely exit the roadway and stop. I popped the hood and wellah!!! There was my plastic airflow assembly that goes from the air filter box to the throttle body unit...... disassembled. Yup. I kid you not. I got my tools out and fixed the problem. (Motor head here for many yrs)! Now the place to pour the oil is on the passenger side while the airflow assembly is on the drivers side. I'm thinking WTF is the "mechanic" doing messing with the airflow stuff? I scooted back to the joint and confronted the manager. As expected he denied his mechanic did anything wrong. Well I forgot to tell you guys I was with a fellow motor head at the time....my witness. And also an employee of the NY STATE DOT inspection unit. Needless to say the service center got a visit from the fraud section of the consumer affairs division. I didn't follow up on the results. However I passed by there and the manager was no longer at that location. As to the mechanic? Word is that he's pushing a broom somewhere. Oh well, that was my tale of woe for that day. The moral of the story here? If you have the where with all? Change your own oil. If not? Get a capable and honest mechanic to do the work... or better yet? learn how to fix your vehicle. It is satisfying and you'll feel that much more confident when you get on the road. Have a nice day all! And happy motoring!
“Not thin enough to be in California” are you fricking kidding me? This is what she’s teaching all the young girls that follow her? Ok she belongs in the corn fields let her stay there. I’ve always said money does not buy class
lol, i went in to a firestone once, because i had a lifetime alignment with them, and they told me i needed new windshield wipers and a new air filter. I had literally just put in a cotton filter, and had let them replace the wipers at that same shop just a couple months earlier because it was raining and actually needed new ones. the guy looked very shocked when i told him these things and turned bright red.
Go to a GOOD Valvoline I work at one in Michigan, I work with honest people who are trained to perform any service provided. We have carfax reports of service history and all Valvoline oils, fluids, and products. Our systems show the necessary fluids required for each vehicle. It may be pricy but you will get it done right and effectively to keep your car up to date on all your fluids. If you only want an oil change we will give you the best one you ever experienced.. look for coupons They are everywhere
Just as bad as the owners are the rats who wanted a raise , and didn’t get it.. now there the prime witness ! Hmmmm . The money was just too good , and the other guy said $1000 a week paychecks ? This video used snakes to catch a snake . All GUILTY !! Lol
their conciseness? fkers grinding the axes, conciseness was dead when they were getting paid now suddenly they concise woke up.
fact is one you are liar and a cheat you will always be, there is no one night wake up sudden change!
A Ford dealership once tried to sell me a frammis valve. I called BS on them and took my car somewhere else.
Their shady service department convinced me to permanently embargo Ford and I make it a personal mission to tell everyone about how dishonest they were. When the lost sales on new cars reaches 100 times of what they ripped me off for over the years then I will feel that balance has been restored in the universe.
Jiffy Lube #3432 in Sparks, NV loosened all of the bolts on my transmission pan when I took my car there for an oil change, of course, I can't prove it. A neighbor of mine is a mechanic and he fixed it. You have to be careful who you let work on your vehicles.
I have a question for you. How come the person paying for everything can't watch them while they do the work? I'm just saying..if I go into a place like that to get just an oil change done and they talk me into getting a lot more done to my car then why can't I watch them to make sure the work is done? I'm paying for it so I should be able to watch it get done..right? That's how most companies like this get away with scamming people left and right. Now I have to arm myself with hidden cameras everywhere just to make sure I'm not getting scammed! That's what I got from the video and it's sad to think that so many places are like this but there are! 🙅😡 smh 😔
Omg, I would give almost anything just to find an honest mechanic! In almost every single case, no matter what I need it’s like they see a woman coming and ZAP! Dishonesty begins almost instantly. Fortunately I know a bit about my car and have male friends but what a freakin racket auto mechanics are in...I do feel for the honest ones out there. But they probably have more business than they need. Hopefully.
Let's be clear, mechanic shops do these all the time! Finding a trustworthy mechanic is like winning a lottery; you are lucky if you've got one. Change your own engine oil, in fact, do it only once a year (or after 20,000 miles) using the new Mobil Oil product. There are free and good videos on how to change your oil. Wise up
I had a quick change oil place once walk up to me with a FILTHY air filter. Like dirt and hair and leaves all over it like they just dropped it on there. Said my air filter needed to be changed badly, said they were running a special. I asked them if that was for sure from my car. They confirmed. Which was weird because it was a paper air filter and my Camaro actually had a K&N intake on it, which is a metal mesh air filter. Total scammers. They made it sound like they came to me by accident and that they meant to talk to another customer. Frauds. There were only 2 of us there, they knew what they were doing.
https://www.youtube.com/watch?v=tvYczBfLmdc This is the way Mark and his dodgy cop mate should have removed the trans fluid before they made their false and misleading accusations.Marks not the sharpest tool in the shop, well he can always get a job with the police force or the media, the bad name is Mark'et place!
as a car owner you are required as a purchasing agreement to follow the service book requirements for warranty reasons, if you check the service book some services require things such as timing belt replacement, trans filter replacement, trans fluid, diff and gear oil, spark plugs, air filter elements, pcv filters,cab filters,fuel filters,P/S filter and fluid,brake fluid and more,there is no service in the schedule of any vehicle service book I know of that is for a oil change only. if you don't follow the book as a mechanic you are responsible for the problems arising from neglecting the requirement of the book schedule, so all mechanics should follow the book and oil change only is never going to be possible. sorry that is it, end of story. don't cut corners it will come back to bite you and don't be pressured into doing cheap services, that what this B/S is pushing , its bad and unsafe practice, don't let some dodgy cop pull the wool over your eyes, think of your safety and the safety of your passengers and other road users first.
A timing belt kit for a modern vehicle with the tentioners, water pump and idlers is $300 and over and has to be done at 100,000k intervals, do you still think you are getting a $20 service. and that's just the parts without the labor. are you crazy.
A set of spark plugs is $150, do you think you are getting a service for $20. I will put it out there that this cop is a fraud, the color of the coolant is irrelevant, it is dyed different colors green is the most common universal coolant.
"you know that sound when you turn on your car? It's getting VERY noisy - which is what happens if your ignition fluid is running out ... it's so bad now that there's probably no ignition fluid in there at all.
Your car uses a special sort of ignition fluid - quite expensive unfortunately - flushing and replacing it will cost $74.99 + tax ... but it needs doing; loss of ignition fluid means that there's a high chance that the alternator will catch fire which could destroy the engine and even set fire to the car.
So in that sense, it's very cheap compared to what could very well happen. You're lucky that we spotted it - probably saved you a fortune for a new car."
"bad news I'm afraid - your dipstick's dirty, cleaning it is a big job unfortunately, you're better off getting it replaced in all honesty.
Your model of dipstick is quite rare though - we can get one for you .. $79.99 - but for an extra $5, you can get insurance which means you'll never have to cough up again, we'll replace it free next time ... worth doing, as this model of car is notorious for the dirty dipstick problem ..."
Those mechanics don't want show their faces because they know if they do they wont get employment anywhere, In my opinion Mark and his mob are motivated by money or politics, these are dirty tricks they are playing.regardless of the skills of these mechanic there is more to this than meets the eye, Mark and the Cop will have some vested interest in this sting operation and they are just as disingenuous as these mechanics.I don't believe Mark is the real deal and I am disappointed that a mechanic would critique another mechanics work, especially when he didn't drain all the trans oil out. hes not the type you can trust and has in inadvertently done damage to his reputation in the process.
Mark is a spy, not a mechanic. he didn't flush the trans fluid out but the cop is not smart enough to pick up on that, Mark only changed 50% of the fluid, hes dumb and a traitor.he only dropped the pan, he didn't change the torque convertor fluid. Mark and the cop are frauds, and should be in jail.
Same here in the UK. For some reason companies in this area of business, get kid glove treatment whenever their exposed as fraudsters and cheats. Start giving prison sentences to the directors of these companies, as they would for most other people who tried any equivalent type of behavior, and maybe something will happen?
on a car i worked on recently, I was adjusting the handbrake, i took out the consul storage compartment to adjust the cable and inside that compartment was a giant red back spider in its web, these car owners would have never known it was there.
This is so horrible, thank yo CBC, expose those CROOKS! Seriously they should all get time and fines for this, workers, especially boss, he should not be allowed to run a business after he's out 30-60 years later.
I hope kids stopped taking oil change jobs, no one will go to bat for them when the irate owner of a ticking bomb VW or Kia hold their failed tensioner or fuel pump against the poor kids oil job. It’s all about that L I A B I L I T Y 👌
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