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Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

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CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story: http://www.cbc.ca/1.2418675. Originally broadcast Nov 8, 2013. When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops. More from CBC Marketplace, Canada's top consumer affairs show: Watch episodes online at http://cbc.ca/marketplace Like us on Facebook: http://facebook.com/cbcmarketplace Talk to us on Twitter: http://twitter.com/cbcmarketplace Follow our hosts @cbctom and @cbcerica
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Текстовые комментарии (20141)
Subaru jef (12 часов назад)
First off, I'm not hopeful with the "expert" of 20 years experience . I've been a professional automobile technician for much longer than this guy and I see many flaws in this video. 1, he's not wearing latex, huge novice no no, ever hear of petroleum poisoning ? Second , the smelling of the transmission fluid, wow , this worked great in the 50s , fluids are much different now. This is a low budget investigation , poorly done .
Aaron Butler (18 часов назад)
Magically after taking my car to valvoline my car developed an oil leak 🤔
whoopdeedoo (19 часов назад)
Common practice all over the auto industry to this day. Really want to use someone you actually know or that is related to you IF you can't do it yourself. Make sure you can trust them to not screw you. Then of course you have to discuss exactly what is being done before hand and let them know NOTHING extra can be done without prior consent. In the past I've had a 1200 bill reduced to 400 because I argued about some silly made up crap they wanted to do, the lady on the phone was a receptionist and when the actual Mechanic got on he was all "oh we dont need to do that, itll run a bit better but its not really needed" bla bla bla. They have this clueless chick call and read some crap off a screen and people just say yes to it!
e g (19 часов назад)
This is one big reason i learn how to do things like this myself.
Savage Panda (23 часа назад)
Can't you take your oil with you to oil Change store? Cz that's what I do I purchase engine oil and filters from the shop and give them to mechanic he change my oil for free ... That's it.
GrimReaper192 (1 день назад)
Let's bring back hangings for snake/motor oil salesmen.
GrimReaper192 (1 день назад)
If this seems a little extreme for our friends of the left orientation, think of all the wasteful, profit-driven issues caused by all this unnecessary changing of toxic automotive chemicals. You're hanging them to save the environment.
Pete Bilik (1 день назад)
Do it yourself or ask some one you know and trust to do it for you. I use only Synthetic oil, so shops like jiffy lube and others don't have it, they only have Normal oil.
Zombl337 (1 день назад)
educate yourself, or get REKT. Dont be ignorant.....especially when everyone has data and massive overage charges but doesnt know how to use google.
shatnerpants (1 день назад)
Damn, Jews own oil change places too?
Zombl337 (1 день назад)
i do all the work i can do within a reasonable amount of time myself
Awesome Lady (1 день назад)
Next time tell the mechanic should go and then ask to see and expose them
Anow Zanaw (1 день назад)
I want to check how they work teen minutes not got dong
Frank From Upstate NY (1 день назад)
Cosimo Kramarawicz (1 день назад)
I have a 10 year old car that has never had an oil change. I change the filter and replace just enough oil to keep the crankcase topped off. Once a month or so check my oil and top it off with a few ounces. Oil changes have always been a scam by mechanics. A few companies have made it their main business. Talk about a cash car. My car has 180,000 miles on it. its currently leaking a little oil , that i replenish .
[GiN]P1G_BEN1S1495 (1 день назад)
My dad taught me. Do yo own oil changes. One of the best advice a father can give to their son.
salsageordie (1 день назад)
Bandits with dirty finger nails and BO .
Ana Marin (2 дня назад)
Hey go to PEPBPYS, these people loosened my entire pan after my oilchange and they stripped my oil plug, when i got under.my can i noticed oil leakage, all.around my pan, damn it these bastards loosened my pan screws, in hopes they could set me.up for a more expensive job next oil change,, PL3ASE CHECK THIS COMPANY
Marilyn V (2 дня назад)
Doesn't anyone try to do things for themselves anymore? Nobody in these quick stop rip off slick shops touches My car. Even I know how to change my own oil....and I'm a grandma. Well...? Did you all put the Fraud out of the oil changing business or not and if not is it because he wouldn't allow you to? What's the end result of all your fraud tests?
mindthegap2012 (2 дня назад)
13% tax damn
Jill S (2 дня назад)
scum slumlord grease ball....
SilentBob420BMFJ (2 дня назад)
18:15 I'm so glad he explained fraud. I had no idea that you should get what you pay for.
SilentBob420BMFJ (2 дня назад)
How many times are they gonna show that same clip of them driving by that same Economy Lube? 7:24 is like the 7th time.
taygata (2 дня назад)
Got my oil changed at tires plus and looked at my miles looked at the tag and it was over 100k miles over thenwhat my odomitersaid
ForThoseWhoServeNoPurpose (3 дня назад)
I'm showing this to everybody I know! and especially mu hubby. Tbh whenever I did take my car to JiffyLube I would only pay the $20.00dlrs and then told them I'll be taking it to my regular mechanics! no wonder they would try thier best to convience me If I left driving my car I would be risiking my car engine seaky fucks but my hubby would be more lenient and go with the offer being that our regular mechanic was maxed with clients.
Kevon Jones glass (3 дня назад)
Valvoline scumbags
DBZ Guru (3 дня назад)
So this is why when I got my oil change my car started acting up the next day. No signs of any problem whatsoever until the change. Immediately after. Ac messed up. Had a knock under my dash. Started leaking water. Leaking oil. So many good things that next day. If you need something done do it yourself. Hell watch YouTube videos if need be. These people are cons
Francisco Mendoza (3 дня назад)
Damn! Crooked scumbag.
jake an justin gamer (4 дня назад)
And people still take there cars to the kind of places. I worked part time at a auto parts store and see people come in all the time saying the mechanics told them to get all these stuff for their car. And when I asked them what the problem their car has most of them end up buying just what is needed to do the job. Some do not listen and get everything having to come back to get more parts because the problem wasn't fixed. Some people are just like that, they rather get ripped off.
BigHamo98 (4 дня назад)
I hope he's out of business
Ujjwal Shrestha (4 дня назад)
Most of the machanic are scam
Jarrett Ireland (4 дня назад)
Years ago I went to the economy lube in Waterloo by WLU. I had an old car but it was a beater so I was fine just doing a $20 oil change. I specified that all I wanted was the oil change. Half an hour later the guy comes out and hands me a a bill for $80+ (can't remember the exact amount). So of course I said "did I not specifically tell you that I wanted the $20 oil change???" he said that they couldn't in good conscience not put high mileage oil in my car. And they they would be liable if they didn't replace my in cabin air filter because it was filthy. I found that hilarious because I had just replaced all air filters less than 1 week before. I asked him to bring me the old air filter so I could see it. They brought one out that was disgustingly filthy and also was about twice the size of the on that was in my car. So I put $22.60 on the counter and said give me my keys or I'll call the police. I got my keys back and the very next day while doing pizza deliveries the head gasket blew. So I checked the old when it cooled down and it wasn't even registering on the dip stick.
Budiman Lim (4 дня назад)
EV is the solution the environment.
nathan saiz (4 дня назад)
I need to get someone to catch my old boss doing this type of stuff. I hate that he still gets away with this type of crap after he fired me for standing up about his Shady practices... such as using regular oil when someone asks for synthetic...
Capnsensible80 (5 дней назад)
A lot of high-and-mighty "Just do it yourself, it's not hard! Gawd!" comments here, always ending with a self-satisfied "you want something done right, do it yourself!" Well I'm sure there are things you pay to get done for you that you could do yourself as well if you had the knowledge needed. Every bought a pre-built PC, paid a tech to fix your PC/laptop/phone? Paid a service to do your taxes for you? Paid a financial adviser? Real estate agent? Hired a cleaner, landscaper, contractor, or exterminator? We ALL pay someone else for their knowledge at some point. It's inevitable. So why should we not be able to trust mechanics when we trust people working in dozens of other services? Some people are white collar, some people are blue collar. Some are mechanically inclined, others are more tech-savvy. No need to condescend to people because you know how to do something they don't. I'm sure I can do plenty of other things you can't. It's almost as if the world needs people with different areas of expertise to create a functional society because it's literally impossible to be an expert in every field.
Stopmotion king (5 дней назад)
I work for jiffy lube right now, and all jiffy lubes are owned by separate owners. I have never once in the many years I've worked there had to scam someone. I've worked both above and below the vehicle many times and I've never been forced to do a service that was not needed. Yes we do up sale, but tool and oil and filters and coolant, atf, etc.. That stuff is expensive!! It's a shame to see places that don't deserve to get hit like this.. Especially when you work for one of them. But just remember that most lube shops are privately owned. Yes they are a corporation, but the stores are owned separately. So think twice about saying that a certain place is scamming and to avoid them all.
Zachary Branham (5 дней назад)
I do the majority of my maintenance. That's the best way to do it.
RegalTigerProductions (5 дней назад)
Wow I watched this video about a year ago and now that I work in the mechanic industry it’s even more appalling when you know what their talking about
J Idowu (5 дней назад)
I would never get a $20 oil change. The oil and oil filter themselves cost that.
rocknroller1999 (5 дней назад)
Mr. Lube is the exact same. When I worked there 20 yrs ago we needed to sell $11.88 of additional products on each and every car, if someone refused, it's now $23.76 on the next car. Two cars refuse, $35.64 on the next car. Too many days below the mark and you get a verbal warning, second time you get written up for "not dooing your job" and third time you get fired. And we were CERTAINLY not making any commission, we had to pay "rent" on our uniforms and boots, I was taking home a whopping $650 every two weeks full time after all the deductions. You wouldn't even imagine the mass fraud I saw at that place by people just trying to keep their jobs. Upsell, upsell, UPSELL!!
Juan Garcia (5 дней назад)
Is this company still operating?
Sgt. Slaughter (5 дней назад)
Do it yourself it's fairly simple!
tornaciokan (5 дней назад)
When youre brakefluid/steeringfluid change cost more than youre oil change there must ring a bell upstairs!!!!
Robert Enox (5 дней назад)
How about National Tire in Lafayette?
TheSgtpepper101 (5 дней назад)
o no, they are telling customers to get the better oil does it get much worst
maria shorty (5 дней назад)
Do the right thing even when nobody is watching. God is watching u. Dont work for dishonest bosses.
Waxman (5 дней назад)
I'm going in to change the air in my tires.
Stephan Reichelt (5 дней назад)
I only deal with certified mechanics
MD ISLAM (5 дней назад)
Steve MOCY more like Steve *MOCKCEN*
Ian Vega-Cerezo (5 дней назад)
You have google, just learn to do it yourself.
Buddy Gladde (6 дней назад)
Wow jiffy lube does the opposite will say green on stuff to get out of the work
cheerful moments (6 дней назад)
Good thing i do all my fluid change.
jeimmy hernandez (6 дней назад)
Just do it your self you lazy fucks
birchply023 (6 дней назад)
What a moron , tell me just who can you trust . I dont know how to work on cars but here lately ive started . So far ive change all my coil packs all 8 , i got tired of paying someone everytime one went out . That was a hundred dollors a pop just for one . So i did it and it felt good , it took me awhile but you know what..i did it .
Cali k (6 дней назад)
This is sickening
Alexander Van Eyk (6 дней назад)
Lol, there's an ad right next to the video for an oil change service
Nex Wex 2 (6 дней назад)
Wait a minute, that's it? They get away with it??
TJLazer (6 дней назад)
So the only reason these two said anything was because they got screwed too why some real heroes
leesh B. (6 дней назад)
ryan palma (6 дней назад)
killed that break fluid sucker..
T Mill (6 дней назад)
I will never again take my car to Jiffy Lube EVER.
Erick Rodriguez (6 дней назад)
Just burn down the economy lubes. Problem solved lol
Martin (6 дней назад)
Amazing Documentation !
SoLuna (7 дней назад)
You only pay for the supplies to get your oil changed at my shop, it's called my garage. . .
Mhel Carta (7 дней назад)
I love how the expert tell every single TRUEST details for your car. God bless you sir!
peterlouie cayohen (7 дней назад)
What the point if they still do it ?and not even get punished
S GEEZY (7 дней назад)
Change your own oil 1 hour max
ronyboy40 (7 дней назад)
That guys got no moxy
mtnblueskiess (7 дней назад)
They always steal my battery when I get an oil change.
Jamie Butler (7 дней назад)
I have to change my own oil. I can't afford to pay someone. It cost me $100 to do it myself.
Random guy Of the street (7 дней назад)
I thought it said ONI I was like “what did they do now” 😂😂
Roland Hawken (7 дней назад)
Go in expecting to spend $20 spend $218 seems fair to me lol
Laurie Swanson (7 дней назад)
Talking about living high off the hog
Laurie Swanson (7 дней назад)
People need to make sure your wallet and debit cards 💳 are not being taken for a ride that no one could get the bill payed ogg
67 under Par (7 дней назад)
Far to soft on the robbing bastards. In England we have a program called watchdog and they would of hounded that owner and severely embarrassed him. Plus engine oil in the uk is much more expensive than coolant and brake fluid. Seems the other way round here in this video.
Laurie Swanson (7 дней назад)
I think there should be checked by someone who knows there game
Laurie Swanson (7 дней назад)
No wonder why car repairs are so high they think we are dumb
Dominique Z (7 дней назад)
I know that economy lube in Guelph lol
MJ Boyum (7 дней назад)
Why give them the money then tf
s quest (8 дней назад)
s quest (8 дней назад)
The owner should be in jail. Along with every employee who works at Economy Lube.
White Male (8 дней назад)
Mechanics are the biggest theives in the world.
Zeer-oh Grav-i-Tee (8 дней назад)
Do it myself
Tyler Olston (8 дней назад)
I worked at oil changers, and we were actually really good. Alot of the time the price we say is the price! The only thing we did was ask if people wanted to change their engine air filter which we charged a good bit for! But besides the steep add ons we did do exactly what we said we would
Gaming With Ulti (8 дней назад)
jay lava (8 дней назад)
maybe we can go out into the parking lot and figure out the differences.
Jamie Jared (8 дней назад)
i don’t know much about how cars work and i’m always worried about getting scammed at repair shops and oil change places
Kenneth Flores (8 дней назад)
Major dealerships do that too
Sal Romero (8 дней назад)
20 mil views? RIP Economy Lube.
Jesus Cruz (8 дней назад)
I want to be a mechanic
Big Boy (8 дней назад)
A $20 oil change, people must hate there cars.
Kyle Galvin (4 дня назад)
$20 gets you the sludge left in the bottom of the truck
뿡뿡! ^__^ (5 дней назад)
royanne williams (8 дней назад)
this is part of why i stopped going to quick lube place. last one i had change my oil change it was discovered that something was cut inside my hood and eventually my engine went out.
Arturo Rdz (8 дней назад)
200?! Wtf🤣😂😂
Helena Morgan (8 дней назад)
this is what happened to my Saturn...I got my oil done in Shreveport at just 5 oil change drove to Houston I have no motor pressure its gone.......had to sell my car body
Dustin H (8 дней назад)
Your exhaust bearings are squeaking badly need replacement
Mack (8 дней назад)
13% sales tax? Maybe someone should investigate that.
TheUpsnDowns (9 дней назад)
Meineke and Jiffy can suck my fuccing crank. Con Artist a wipes
Sorcha de Adair (9 дней назад)
Mark Sanchez (9 дней назад)
clit licker (9 дней назад)
i go to walmart auto center
Alfa Painting (9 дней назад)
Well. Western Moron Demokraci build on Rip of ,anywhere they can,they rip you off. You have to be your Dr,your Car fixer,your builder,everithing. In the west steeling,rip of on daily. Even big corp----!F ***** all of them!!

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