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Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

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CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story: http://www.cbc.ca/1.2418675. Originally broadcast Nov 8, 2013. When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops. More from CBC Marketplace, Canada's top consumer affairs show: Watch episodes online at http://cbc.ca/marketplace Like us on Facebook: http://facebook.com/cbcmarketplace Talk to us on Twitter: http://twitter.com/cbcmarketplace Follow our hosts @cbctom and @cbcerica
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Текстовые комментарии (22319)
BigJuicy Pickle (3 часа назад)
Did they get there money back?
Yeah Caitleen wow (4 часа назад)
Jezz how they can be so low. Even the bos make them to do bad thing..i wonder why they dont end up in jail..
daniel collins (5 часов назад)
Im sorry CBC. This DUDE Mark is A MORON!!!! I would love to be on video.
Spencalitto (6 часов назад)
Beauty investigation. I have experienced the same at Pro Oil Change. The only reason I didn't get scammed is because my dad, who is a mechanic, warned me ahead of time that they are notorious of this, and sure enough they lied about me needing a transmission flush.
CoNsTrUcTiVeCRiTic (7 часов назад)
I do maintenance work and you'd be surprised how much coolant, trans fluid and multiple other things I top off I don't even mention just to avoid the conversation about me over charging.
bruce budd (12 часов назад)
Why hasn’t legal action been taken? Or has it????
Keith Daniels (13 часов назад)
This is like monro muffler brake and service. I worked there for a couple years. I seen people pay for countless repairs and the job never even get done. They just charge the customer and don't do the work. I was the manager for 1 in Dayton Ohio and I would also do the mechanic work. I would always do people right but the head boss didn't like that. He brought someone else in to be the manager and just made me the technician. I got tired of ripping people off and quit. Monro employees get paid by commission so they will sell you things you don't need and most of the time they wouldn't do the work. They would also use regular oil on synthetic oil changes and use the synthetic oil on there own cars. If you paid cash they would just put it in there pocket. Its a shady world we live in
Dwayne Stewart (13 часов назад)
I was ready to watch this until I saw it was 2fucking1 minutes long
CawMacaw PeepTweet (17 часов назад)
YEY 1mil
mg1881 (18 часов назад)
AFTER looking at my truck in the shop, the tech came out to the office and told me that my air conditioner needed servicing. "That's funny.." I said ".. because this truck does not have air conditioning."
Charles Murphy's (1 день назад)
I know a Place in Chicago called Jiffy Lube JUST LIKE THAT . Others have experienced this as well ....
Hans Zarkov (1 день назад)
if your filter can be reached from above, you can do your own oil change without jacking up your car. just buy a hand pump fluid extractor.
Justus Sypierre (1 день назад)
“There’s so much rust in the back of this bleeder it hasn’t been opened, this tells me the system is not flushed”- and that happened in less than 3 days of you doing it yourself xD. News lies to folks.
jim stauffer (1 день назад)
It's a sad world were in. I guess now is when we change, so look out here we come.
hamoody-1993 darwish (1 день назад)
Shows how some mechanics have no dignity or consciousness,how is someone like that still in bussniess
Vae_ (1 день назад)
Imagine working in a place called Guelph Must be Swelph
boom G (1 день назад)
that why I do my own cars and trucks
Mike Jacoby (1 день назад)
Maybe I missed it, but where are these guys doing business?
Tapch MC (1 день назад)
Actually, all liquids have resources. He told about that. If you want to care your car, its necessary to replace the transmission oil(ATF), brake fluid, coolant, power steering fluid, differential fluid once in 50-60k mil. Oil change every 3000k. Using old liquids unsafe for you and for the car. Other thing they rip off customer, job haven't been done. and it's bad.
DemonRage90 (1 день назад)
Yet they paid and got nothing out of this and why is YouTube recommending this video lol. I do my own oil change but I appreciate it though.
Kevin Sheehan (2 дня назад)
Pulling the switch from the back of the ignition won’t release the steering lock, yes you can start the car , but unless the key is in the on position you ain’t going anywhere... Busted.
jared f (2 дня назад)
Thats what you get for going to a place called ECONOMY LUBE. Thats the shittiest name for a place because it says, we are cheap and unqualified right in the name. $20 oil change? how could a company honestly survive on $20 buck jobs, think about it!
Johnny T (2 дня назад)
but nothing happened to this scammers
jake_ryall_500 (2 дня назад)
All lol is thedamnsame except the type like high mile or low mile. Then there's other types. But there's not premium
Juan Marin (2 дня назад)
It's TRUE that Hispanic mechanics are honest bc my DAD owns his own shop and he competes with other businesses with lower prices and complete honest. only me and him work on the cars. When I say my dad is the smartest person I know I mean it!
Ksizzle (2 дня назад)
So why didn’t the owner go to jail for fraud? They have the evidence
Brian Noke (2 дня назад)
Go to Prompto no commission based sales just paid hourly
str4tegix (2 дня назад)
Imagine that they lie about brake oil change/flush etc... when u really need it, and next day accident happens and someone dies because brake failure... jail with all these liars!!!
Christina Weiss (3 дня назад)
Friends dont let friends go to jiffy lube!!! Its a car sticker and it's so true!!! I went once and they didnt change my oil at all
Ashley Pascual (3 дня назад)
This is why I get my dad to change my oil.
Honorable Imperator (3 дня назад)
The only mechanic you can trust is you.
Paul George (3 дня назад)
Ugh this is too drawn out
lord vegeta (3 дня назад)
I freakn hate mechanics. all scammers.
fabiosocool (3 дня назад)
All that money paid just for a confession? You have multiple evidence to take it to court and you guys bend over and took it just for a YouTube video.
Barbara Walters (3 дня назад)
good video. what is the information of the song @ 6:12? thank you!
Pernell Brodie (3 дня назад)
Jiffy lube tried to charge me $59 for a cabin air filter. I told him no then I look up the price online. The most expensive one I could find was $13.95! Never going to jiffy lube again.
Animals Rule Some Humans Drool (3 дня назад)
The thumbnail looks like a horror movie
gotmoosefur (4 дня назад)
Is this company even in busniess still?
Wheat The cat (3 дня назад)
Mhm.
Dylan Wilhelmi (4 дня назад)
Do not mistake this as a reason to deny any service offered by other shops. All of this was fraudulent yes, but other shops are better. When a mechanic suggests a repair, look into it, do some quick research, ask them to show you the issue. Ask if the repair is a safety hazard or absolutely needed. They will let you know.
EpicSkrub730 (4 дня назад)
3:54 In reality the camera man just slowly looped around him LMAO.
kai (4 дня назад)
I imagine this being a show your grandparents like and you love it too so you watch it when it’s on. I’M ADDICTED.
The Allen’s Go hard (4 дня назад)
Could’ve changed there voices. Probably got them fired...
daniel p (4 дня назад)
But I enjoyed the video
Soul Taker (4 дня назад)
It would be one thing if they upsold things you didn't need. But not doing it?
ryan Pelletier (4 дня назад)
If people are dumb enough to go to a mechanic and then still dumb enough not to say no then let them pay more
Erica's SUV Travels (4 дня назад)
I went to Canadian tire asked for synthetic oil. Week later my cousin check my oil. It was black n empty. This was in London Ontario Canada. Cost $100
Jason Lopez (4 дня назад)
Scumbags!! This video is proof that you should do the work yourself!
4 happy family members (5 дней назад)
simple you ask for the empty oil bottles
trey wittmeyer (5 дней назад)
It’s 1:44 and this is what I’m watching
PuncakeLord23 (5 дней назад)
Its December 2018 and I'm 2stching this at 2:38 in the morning. I don't know why either.
ITZ GONza (5 дней назад)
There I watched your video ... now get out of my recommendations
jj ball (5 дней назад)
So if a business is caught doing this I am guessing this is theft at the least correct?? what is the difference between a normal person going into their business and stealing out of their cash register?
Zeus Forge (5 дней назад)
It's cool what you guys are doing. I just wish integrity was innate for more companies. It's a real shame.
sam ponton (5 дней назад)
Wow realizing my parents have been going there for years...
Circus theserialemo (5 дней назад)
After watching this, I went and got my oil changed at another place downtown from where I live. The guy told me that the steering fluid was PINK and that it should've been BROWN (Complete opposite from what I heard here wtf) so of then I said "Yeah, I'm actually a mechanic and I know that the fluid's supposed to be pink..." (Note: I am not a mechanic lol) and his face turned white.
John Galt (5 дней назад)
Most of these CBC Marketplace shows are a complete joke, and ironically, a fraud of their own. The only thing worse than uncovering criminal fraud, is doing nothing about it to ensure that "justice"(criminal or civil) is served. Here's how you know which CBC Marketplace episode is a total joke and ironically a fraud: when it does not end up in "prosecution by law enforcement" and "criminal conviction by a court of law". What seems to be happening here, is that CBC Marketplace are actually ripping people off with these shows by making millions of dollars airing the shows as a means of "holding people accountable", when in reality, these shows are primarily done to earn profit for CBC. The only thing that TV viewers and ordinary fraud victims get in the end, is public shaming of the company owners(or staff) with CBC Marketplace video camera crew. In case you haven't noticed, public shaming does nothing for wealthy fraudsters, and CBC Marketplace actually does a lot to even protect their privacy, making it easy for them either continue with the fraud in the same business name, or change their name and continue the fraud. Think about this for a moment: If you watch TV programs that uncover product and services providers carrying out criminal fraud, and the undercover actors in these programs – in spite of actual video evidence of the criminal fraud– do not get a refund for the money they spent during the undercover program, then you can be 100% sure that the millions of ordinary fraud victims are certainly not going to get justice for the "unrecorded frauds" perpetrated against them. All that happens is that millions of ordinary fraud victims watch CBC Marketplace, and earns them millions of dollars by doing so. And then they wait for the next episode of "uncovering criminal fraud", and the next episode after that...and so on and so forth. No justice in the end, just entertainment and revenue for CBC. I'm actually thinking of doing my own "TV Marketplace" program about the fraud of CBC Marketplace and other supposed watchdog programs like them. But I'll make sure that my own "TV Marketplace" program ends up in (1.) "prosecution by law enforcement", (2.) "criminal conviction by a court of law", (3.) Legislation by parliament to protect consumers.
Julian B (6 дней назад)
22 Million views later and TO THE BUSINESS; was it worth it?
Dirk Diggler (6 дней назад)
I've worked there for 6 years and I can tell you we provide the most honest service. We guarantee our work, if not satisfied completely your money back no questions asked. This was obviously a set up. Many of the crew were fired
I_Dont_Eat_My_Friends (6 дней назад)
If you don't know how to change your own oil, you deserve to be ripped off.
Mike Hughes (6 дней назад)
Same thing happened to me, they put the wrong transmission fluid in my car and ruined it. I had to turn a claim into the insurance company, comprehensive insurance covers it! They sent the fluid to a lab and proved it, and filed a claim against their coverage for the shop.
Scott Mendez (6 дней назад)
Brake fluid, power steering fluid flushes are expensive. Should have just had the fluids drained, and changed. Never get a flush of any sort, not even a transmission flush. They have fancy equipment to do the flushes is why they charge more for flushes. You can empty the tranny fluid, replace, and replace the transmission filter if you wanted. Flushing will ruin the transmission in the long run because tiny scraps of metal are wearing and tearing the inside of the transmission gears as soon as you get the flush. They'd like to recommend you to their mechanics of choice so they get paid out a commission if they blow your transmission, motor, and you decide to go to their mechanics of choice. You have service technicians that over fill your oil in hopes that you blow your rings, and come right back for a new motor costing you thousands. Check the color of your motor oil before the oil change, and check it right after. If there is no difference in color, they didn't change your oil. They swear like an oil change costs them too much time to do nothing for your vehicle being that they have to work on the next customers car to do the same thing to them. Jiffy Lube in the the United States pulled this one, and were investigated. They had to fire all their employees for telling them to cheat the system. Any service chain that has the word lube at the end, don't get an oil change with them, or have any services performed on your vehicles with them.
Scott Mendez (6 дней назад)
Brake fluid, power steering fluid flushes are expensive. Should have just had the fluids drained completely, and changed. Never get a flush of any sort, not even a transmission flush. You can empty the tranny fluid, change the oil, and replace the transmission filter if you wanted. Flushing will ruin the transmission in the long run because tiny scraps of metal are wearing and tearing the inside of the transmission gears as soon as you get the flush. Then you have service technicians that over fill your oil in hopes that you blow your rings, and come right back for a new motor costing you thousands. Check the color of your motor oil before the oil change, and check it right after. If there is no difference, they didn't change your oil. They swear like an oil change costs them too much time to do nothing for your vehicle being that they have to work on the next customers car to do the same thing to them. Jiffy Lube in the the United States pulled this one, and were investigated. They had to fire all their employees for telling them to cheat the system. Any service chain that has the word lube at the end, don't get an oil change with them, or have any services performed on your vehicles with them.
Ruthless Ricky (6 дней назад)
At Les shwab
Ruthless Ricky (6 дней назад)
I dropped off my bronco once just because I had other stuff to do and I had them swap and balance my front tires and that was it. When I come back and look at the bill they charged me 35 bucks to top off my brake fluid. When I had a bottle right behind the seat!! Everywhere just tries to rip people off
Ruthless Ricky (6 дней назад)
You should do your own work. Don't have any one do it.
Neil williams (6 дней назад)
Expensive air freshener.
OGREFail (6 дней назад)
least interesting conclusion I have ever seen
ehsan samei (6 дней назад)
i personally take my car to my mechanic،glare right to exactly what he does,he knows i accept nothing so he quiets done,finishes the job and i pay $15 with filter $23
Vershawn Royster (6 дней назад)
Hey u
mr cheese (6 дней назад)
Wasn’t mark meant to do all the stuff before the cars went in?
GoDz X ZeRo (7 дней назад)
Coolants more important than brake fluid, rather my car over heat than not have brakes
GoDz X ZeRo (7 дней назад)
Company’s like this ruin newly starting mechanics who are honest
Winking Walrus (7 дней назад)
I just change out my own oil.
Sqwerpo andrizzrazz (7 дней назад)
My father takes his car to mr.lube and they know what the costomer wants
SufferingAddict (7 дней назад)
The obsession of Americans with changing engine oil every 5 miles is insane. I mean ok, they lack behind in car-tech, but it's not the 1970s anymore! Modern engine oils in modern cars usually only need new oil every 15 thousand miles or so. The oil companies in the US really did a good job brain-washing you.
Chas106 G. (7 дней назад)
Dudes need beat down.
Carrie Furr (7 дней назад)
What happened to the company since you had proof?
Ron Stone (7 дней назад)
For me, this is why I don't go to "Quick change" type shops. I have a reputable mechanic that I trust completely with EVERYTHING on my car, from oil changes on up. Only thing he doesn't do is tires... and he refers me to the guy HE trusts.
Nikolai Sands (7 дней назад)
Please take longer to get to the point...
Pam's Great Outdoors Adventures (7 дней назад)
Happens every day .... Not just these fast oil changing places.. it funny that I seen Jiffy lube on here, I just recently went there for a oil change lol they said I need a new oil pan, ever who did the oil last striped it. It will cost over 400.00 bucks to much dishonesty in this world ... It's a shame 😞
Steven Campos (7 дней назад)
These people act like they are being forced to get the extra services 🤦🏽‍♂️ stooooopid
Oversteer JZS171 (22 часа назад)
Lol thats right.. its only a 'no' away
CescoCDN (7 дней назад)
The 2 sad sacks all of a sudden grew a conscience when they couldn't get a raise. Yeah i can feel their altruism. Had they been granted the wage increase I'd wager an oil change they'd still be swindling honest customers.
debbiemacd (7 дней назад)
You guys are great! You’ve probably saved Canadians millions, if not more, over the years. Keep up the good work!
We Like To Move It Moving (7 дней назад)
I took my commercial truck to the dealership because my check transmission light came on. The mechanic said I need a new transmission. That's $7000 I changed the transmission oil myself. Problem solved
ZEUS Apolo (7 дней назад)
Never never FLUSH TRANSMISSION...NEVER ..YOU WILL DESTROY IT
greg greg (8 дней назад)
Please tell you guy arrest this guy, if not I just wasted 21 minutes of my life
MR. Michigan (8 дней назад)
This so messed up man
Epic Tango (8 дней назад)
just get it from the oringnal company
Thomas edwin (8 дней назад)
I worked at Grease Monkey 10 minute oil change, they even rip you of on the wind shield wiper fluid. The stuff they put in there is 1 gallon wiper fluid to 100 gallons water.
priscillia wronski (8 дней назад)
This guy is a mechanic for 20 years and doesnt know that there is universal coolant that is green and used by these type of places true that gm cars indicate to only use dexcool
Tyson H (8 дней назад)
Still in business and making money because corporations get away with it all... but stealing food for your kids you go to jail. Biggest crooks usually are businesses... can name some locally even (non auto). Best bet... if someone tries to up sell you take the keys and drive off saying no sale and take it somewhere else you know... I would say tell them if they want to keep their fingers don't touch anything else but that would get you in trouble >.<
Nonya (8 дней назад)
Similar thing happened to me with my 99 Ford Ranger 5 speed manual transmission but at a Jiffy Lube out near Portland Oregon. I was in a rush and had to get an oil change before I drove cross country. My truck at the time only had about 35,000 miles on it. Everything was good except needed and oil change. I pulled my truck in to the bay and left it there. About 5 minutes later the guy came over to me and said he checked my transmission fluid and it was brown and smelled burnt. I asked him how did he check it and he said there is a dipstick under the hood. Then he went in the garage and brought out a dip stick. I just looked at that and asked who's dipstick that was. He said it was mine. I said, Hmmmmm, funny. Manual transmission vehicles don't have a dipstick. It has gear oil and it needs to be checked from the transmission underneath. Then I proceeded to tell him I'm going to watch the oil change as they do it. They were trying to scam me. Unfortunate for them that I know how to work on cars and trucks and I know my truck inside and out.
Jessica McBrearty (8 дней назад)
WOW, it’s one thing to suggest, You might want think about getting this done. Or we recommend you have this performed. It’s another thing when the customer agrees to pay for the service and you don’t even do it.
Charles Reiter (8 дней назад)
Walmart does a good job changing oil
Billy Sooner (8 дней назад)
I trust my Local Car Mechanic Prodo Repair, When Toyota Tells me they have to change my car oil for 200+ bucks, Prodo does it for $20 AND he teaches me how to do it.
Billy Sooner (8 дней назад)
Wow so these Goons admit to ripping people off for years, and only after they get Fired for complaining about Wages That They Haddn't actually worked for in the First Place, they're using the: "Clear Our Conscience" Line to get back at the company that screwed them over. Talk about Hypocrisy.
cadburybunny (8 дней назад)
Also if the price is too good to be true ... it's usually a scam too. 20$ oil changes ... LOL AS IF!
Christopher Newby (8 дней назад)
That bs.....cant believe people can lie and get away with this.
craiger king (8 дней назад)
well the higher oil price is a true thing, if you want nice oil pay more cause it cost more to make lol
Rath khan (8 дней назад)
Okay I am interested in knowing outcome. What marketplace did and did they inform authority to take action against fraudulent oil company? This owner should be sentenced to jail and should be charged .

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