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Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

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CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story: http://www.cbc.ca/1.2418675. Originally broadcast Nov 8, 2013. When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops. More from CBC Marketplace, Canada's top consumer affairs show: Watch episodes online at http://cbc.ca/marketplace Like us on Facebook: http://facebook.com/cbcmarketplace Talk to us on Twitter: http://twitter.com/cbcmarketplace Follow our hosts @cbctom and @cbcerica
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Текстовые комментарии (16763)
Michael Richey (35 минут назад)
Lool bro it is not all that hared i am 14 and my mom needs help because i do not have a dad or a male rolremodel and i lared how to do it for her for free
Michael Richey (34 минуты назад)
MsLeelee94 (56 минут назад)
i suspected it so now I change my own oil changes and filters on all my cars
gords913 (57 минут назад)
Peter doesnt want to be identified lol
the Creatively creative (5 часов назад)
Bleeding car
Zamed 90 (5 часов назад)
If you need an Oil Change.. learn to do it yourself.. can’t go wrong that way
Zyvex10 (6 часов назад)
Deport the grease monkey owner to Mexico! lol.
Maker of Memz (6 часов назад)
Y'all got Rick Harrison to help with the car! You never know what's gonna come through that garage.
Robert O'Connor (6 часов назад)
They should be able to sue for $2000 plus triple monetary damages by law....
Hobbit (6 часов назад)
...Reminds me of Belle Tire.
Hobbit (6 часов назад)
Don't expect the BBB or Secretary of State's office to assist. They're in bed with them.
Ted Hernandez (7 часов назад)
Quick story here: I went to a popular automotive service center, part of a chain operation here in the New York area. I needed an oil change, didn't have time to do it my self.  Got a price and gave the go ahead. When they were finished? I paid, then off I went. not 5 minutes into my ride, on a local expressway....my car started to run rough and then almost stalled. Pretty unnerving with fast moving traffic all around. I was able to safely exit the roadway and stop. I popped the hood and wellah!!! There was my plastic airflow  assembly that goes from the air filter box to the throttle body unit...... disassembled. Yup. I kid you not. I got my tools out and fixed the problem. (Motor head here for many yrs)! Now the place to pour the oil is on the passenger side while the airflow assembly is on the drivers side. I'm thinking WTF is the "mechanic" doing messing with the airflow stuff? I scooted back to the joint and confronted the manager. As expected he denied his mechanic did anything wrong. Well I forgot to tell you guys I was with a fellow motor head at the time....my witness. And also an employee of the NY STATE DOT inspection unit. Needless to say the service center got a visit from the fraud section of the consumer affairs division. I didn't follow up on the results. However I passed by there and the manager was no longer at that location. As to the mechanic? Word is that he's pushing a broom somewhere. Oh well, that was my tale of woe for that day. The moral of the story here? If you have the where with all? Change your own oil. If not?  Get a capable and honest mechanic to do the work... or better yet? learn how to fix your vehicle. It is satisfying and you'll feel that much more confident when you get on the road. Have a nice day all! And happy motoring!
Gone With The Wind (7 часов назад)
Why's the owner got a disco 4? How dare he buy our British cars
Sacha Bower (8 часов назад)
This is why I’m glad I married a mechanic lol he does all the work himself
zack joseph (8 часов назад)
Oil change technician... about as difficult as being a burger flipping technician
Sassy Susan (8 часов назад)
“Not thin enough to be in California” are you fricking kidding me? This is what she’s teaching all the young girls that follow her? Ok she belongs in the corn fields let her stay there. I’ve always said money does not buy class
hayden walters (9 часов назад)
so really what they did was nothing no court case no real interviews so the spent over 600 for no reason
Eddie Bautista (9 часов назад)
helterskelter416 (9 часов назад)
lol, i went in to a firestone once, because i had a lifetime alignment with them, and they told me i needed new windshield wipers and a new air filter. I had literally just put in a cotton filter, and had let them replace the wipers at that same shop just a couple months earlier because it was raining and actually needed new ones. the guy looked very shocked when i told him these things and turned bright red.
Socially Awkward Kid (10 часов назад)
This is why I only go to mechanics who are friends I personally know.
That Foo Jay (12 часов назад)
Go to a GOOD Valvoline I work at one in Michigan, I work with honest people who are trained to perform any service provided. We have carfax reports of service history and all Valvoline oils, fluids, and products. Our systems show the necessary fluids required for each vehicle. It may be pricy but you will get it done right and effectively to keep your car up to date on all your fluids. If you only want an oil change we will give you the best one you ever experienced.. look for coupons They are everywhere
George Huggins, Jr. (12 часов назад)
I've had similar experiences with Quality Tune-Up and Oil Changers. I now do the work myself.
nick Yanez (13 часов назад)
That’s why I do it myself
The Man (13 часов назад)
There's only one right answer, educate yourself, crooks like this taught me to teach myself, and I've saved myself thousands over the past few years.
TriggerGiggles (13 часов назад)
To be fair, the coolant was a universal coolant that can be used in most vehicles and even be mixed with other coolant. Most likely the Khameleon brand.
James Nuxoll (16 часов назад)
And they dare talk about morality of muslims
Life In the Backwater (16 часов назад)
That's why I change my own oil, and do as much of the maintance on my vehicles as I can. For anything I can't do I have a trusted mechanic.
Antoinette Lomax (17 часов назад)
If they was black so much more would have happened foh
Daanyaal Bolia (19 часов назад)
wow that's worse than the uk
Marcus Wolschon (21 час назад)
90% repetition with no content that is not in the title of the video already.
Rainbow Cat (23 часа назад)
America = 9$ My country = 39$ Help we are poor T-T
Lewis Chen (1 день назад)
They say that Canadian products are perfectly safe and legit.
Zed Shaban (1 день назад)
Just as bad as the owners are the rats who wanted a raise , and didn’t get it.. now there the prime witness ! Hmmmm . The money was just too good , and the other guy said $1000 a week paychecks ? This video used snakes to catch a snake . All GUILTY !! Lol
Jamal Jackson (1 день назад)
And taxation is theft with an unstoppable group of armed gunmen.
Mojjo M (1 день назад)
their conciseness? fkers grinding the axes, conciseness was dead when they were getting paid now suddenly they concise woke up. fact is one you are liar and a cheat you will always be, there is no one night wake up sudden change!
The Uncommon n00b (1 день назад)
Good job now do this with the Microsoft Indian scammers
Landen Stinnett (1 день назад)
why am i watching this at 12 am
Alvin Thompson (1 день назад)
"Fraud is  theft with a smile." I like it :)
chaim neiman (1 день назад)
I am going my services on my own And my car gives me more MPG, Because right oil, right filter ,
Rboert Christofaro (1 день назад)
People need to learn how to do it themselves and fix their cars on thire own YouTube is good to learn from I don't trust mechanics or any of those places anyways thire all scamming con artist
IndoorSitup (1 день назад)
damn they wont even change your headlight fluid
Tisha Hayes (1 день назад)
A Ford dealership once tried to sell me a frammis valve. I called BS on them and took my car somewhere else. Their shady service department convinced me to permanently embargo Ford and I make it a personal mission to tell everyone about how dishonest they were. When the lost sales on new cars reaches 100 times of what they ripped me off for over the years then I will feel that balance has been restored in the universe.
Larry Greenleaf (1 день назад)
Jiffy Lube #3432 in Sparks, NV loosened all of the bolts on my transmission pan when I took my car there for an oil change, of course, I can't prove it. A neighbor of mine is a mechanic and he fixed it. You have to be careful who you let work on your vehicles.
Brenda Booth (1 день назад)
I have a question for you. How come the person paying for everything can't watch them while they do the work? I'm just saying..if I go into a place like that to get just an oil change done and they talk me into getting a lot more done to my car then why can't I watch them to make sure the work is done? I'm paying for it so I should be able to watch it get done..right? That's how most companies like this get away with scamming people left and right. Now I have to arm myself with hidden cameras everywhere just to make sure I'm not getting scammed! That's what I got from the video and it's sad to think that so many places are like this but there are! 🙅😡 smh 😔
Shelly Mai (1 день назад)
The dislikes are from Economy Lube’s bosses
Ray Baez (1 день назад)
I’m pretty sure you can recognize someone by there voice...
Lisa Murphy (1 день назад)
Omg, I would give almost anything just to find an honest mechanic! In almost every single case, no matter what I need it’s like they see a woman coming and ZAP! Dishonesty begins almost instantly. Fortunately I know a bit about my car and have male friends but what a freakin racket auto mechanics are in...I do feel for the honest ones out there. But they probably have more business than they need. Hopefully.
simonroe (1 день назад)
These are some pretty convenient camera angles for a hidden camera which is powerful enough to shoot 1080p.
Cypherus15 (1 день назад)
I've had a Jiffy Lube jam an absolutely wrong sized oil filter on our car during an oil change. My dad nearly killed himself trying to pry if off for the next oil change.
JODA MUSIC (1 день назад)
all businesses
Jim Tig (1 день назад)
And I would be the one in trouble if I put a bullet in the head of the dork behind the counter
Glitched (1 день назад)
Throughout the whole video, you can see how pissed Mark was lol
Mohammed Sawas (1 день назад)
knowledge is the key, once you know how its done you would know who is the fraud and the honest mechanic
Caden Schmidt (1 день назад)
That’s why you should do your own oil... it’s pretty simple once you know how to do it
Bryan Eme (1 день назад)
Let's be clear, mechanic shops do these all the time! Finding a trustworthy mechanic is like winning a lottery; you are lucky if you've got one. Change your own engine oil, in fact, do it only once a year (or after 20,000 miles) using the new Mobil Oil product. There are free and good videos on how to change your oil. Wise up
krl0215 (1 день назад)
I had a quick change oil place once walk up to me with a FILTHY air filter. Like dirt and hair and leaves all over it like they just dropped it on there. Said my air filter needed to be changed badly, said they were running a special. I asked them if that was for sure from my car. They confirmed. Which was weird because it was a paper air filter and my Camaro actually had a K&N intake on it, which is a metal mesh air filter. Total scammers. They made it sound like they came to me by accident and that they meant to talk to another customer. Frauds. There were only 2 of us there, they knew what they were doing.
Susan Robertson (1 день назад)
I always nervous when I get my oil changed! How can they look at people and lie! They are going to burn in hell! All those lies
Jordan Edwards (1 день назад)
This is clear fraud! I hope they shut the entire company!
Artisan Bound (1 день назад)
https://www.ArtisanBound.com - Handmade Hunting Knives & Rustic Jewelry. Primal theme with a modern design!
Hesus (1 день назад)
Getting oil discount, yeah sure... Nothing is for free
Night Train (1 день назад)
Yep to be weary of anything in 10 minutes. The best way is always doing yourself nobody's going to care for your stuff like you do
Shaa Bazz (1 день назад)
6.16 raining then boom dry?
gogogeedus (1 день назад)
https://www.youtube.com/watch?v=tvYczBfLmdc This is the way Mark and his dodgy cop mate should have removed the trans fluid before they made their false and misleading accusations.Marks not the sharpest tool in the shop, well he can always get a job with the police force or the media, the bad name is Mark'et place!
Luke C (2 дня назад)
I can't wait until everyone can get an EV. No engine to service, no weekly donation to the oil cartels.
Jonathan Sunnasy (2 дня назад)
This is why I take auto shop class in middle school I am 13 and can change oil to lifters in a big block chevy
Daniel Sanchez (2 дня назад)
Ban oil changes.
mrsstrawberryluv1 (2 дня назад)
Flat put dirty that why I let them know don't go finding stuff cause have license kick @%% mechanic he check before I came he just couldn't do it
gogogeedus (2 дня назад)
as a car owner you are required as a purchasing agreement to follow the service book requirements for warranty reasons, if you check the service book some services require things such as timing belt replacement, trans filter replacement, trans fluid, diff and gear oil, spark plugs, air filter elements, pcv filters,cab filters,fuel filters,P/S filter and fluid,brake fluid and more,there is no service in the schedule of any vehicle service book I know of that is for a oil change only. if you don't follow the book as a mechanic you are responsible for the problems arising from neglecting the requirement of the book schedule, so all mechanics should follow the book and oil change only is never going to be possible. sorry that is it, end of story. don't cut corners it will come back to bite you and don't be pressured into doing cheap services, that what this B/S is pushing , its bad and unsafe practice, don't let some dodgy cop pull the wool over your eyes, think of your safety and the safety of your passengers and other road users first.
Jonah Kiel (2 дня назад)
Marketplace should get to the point instead of stringing me along with unnecessary bulls*it before telling me what I want to know.
Rick Deckard (2 дня назад)
No closure, you need some muscle behind you when you confront people not just have them drive off.
gogogeedus (2 дня назад)
A timing belt kit for a modern vehicle with the tentioners, water pump and idlers is $300 and over and has to be done at 100,000k intervals, do you still think you are getting a $20 service. and that's just the parts without the labor. are you crazy.
gogogeedus (2 дня назад)
A set of spark plugs is $150, do you think you are getting a service for $20. I will put it out there that this cop is a fraud, the color of the coolant is irrelevant, it is dyed different colors green is the most common universal coolant.
gogogeedus (2 дня назад)
the bill stinks because the trans fluid stinks.
gogogeedus (2 дня назад)
an expert mechanic, well X is an unknown quantity and a spurt is a drip under pressure.
Self Aware Individual (2 дня назад)
This is what you say, I only have enough for an oil change and your on a budget. If you the shop) want to repair something else then you guys can do it for free .
Shasha8674 (2 дня назад)
A place that changed my oil said I need a left ball joint. I don't know if I really need it. Thanks for the video!
SpiritRising (2 дня назад)
Is "No" so hard to say?
Dmitrius5 (2 дня назад)
Is he still in business ?
Mai Nem (2 дня назад)
"you know that sound when you turn on your car? It's getting VERY noisy - which is what happens if your ignition fluid is running out ... it's so bad now that there's probably no ignition fluid in there at all. Your car uses a special sort of ignition fluid - quite expensive unfortunately - flushing and replacing it will cost $74.99 + tax ... but it needs doing; loss of ignition fluid means that there's a high chance that the alternator will catch fire which could destroy the engine and even set fire to the car. So in that sense, it's very cheap compared to what could very well happen. You're lucky that we spotted it - probably saved you a fortune for a new car."
Zane Fenn (2 дня назад)
as much as I my job, if a customer only wants a oil and filter that's all they get. if our pit tech notices anything major we'll document it and notify the customer and leave it at that
Mai Nem (2 дня назад)
"bad news I'm afraid - your dipstick's dirty, cleaning it is a big job unfortunately, you're better off getting it replaced in all honesty. Your model of dipstick is quite rare though - we can get one for you .. $79.99 - but for an extra $5, you can get insurance which means you'll never have to cough up again, we'll replace it free next time ... worth doing, as this model of car is notorious for the dirty dipstick problem ..."
Kelly Prosnier (2 дня назад)
Scarlette Delgado (2 дня назад)
this is why I only trust my grandpa and dad to fix my car, smh
sheik ayaz (2 дня назад)
This is why Electric Vehicles are the future
gogogeedus (2 дня назад)
Those mechanics don't want show their faces because they know if they do they wont get employment anywhere, In my opinion Mark and his mob are motivated by money or politics, these are dirty tricks they are playing.regardless of the skills of these mechanic there is more to this than meets the eye, Mark and the Cop will have some vested interest in this sting operation and they are just as disingenuous as these mechanics.I don't believe Mark is the real deal and I am disappointed that a mechanic would critique another mechanics work, especially when he didn't drain all the trans oil out. hes not the type you can trust and has in inadvertently done damage to his reputation in the process.
gogogeedus (2 дня назад)
Mark is a spy, not a mechanic. he didn't flush the trans fluid out but the cop is not smart enough to pick up on that, Mark only changed 50% of the fluid, hes dumb and a traitor.he only dropped the pan, he didn't change the torque convertor fluid. Mark and the cop are frauds, and should be in jail.
Flabby Bum (2 дня назад)
Same here in the UK. For some reason companies in this area of business, get kid glove treatment whenever their exposed as fraudsters and cheats. Start giving prison sentences to the directors of these companies, as they would for most other people who tried any equivalent type of behavior, and maybe something will happen?
This Guy (2 дня назад)
Blow his head clean, smooth off.......
gogogeedus (2 дня назад)
on a car i worked on recently, I was adjusting the handbrake, i took out the consul storage compartment to adjust the cable and inside that compartment was a giant red back spider in its web, these car owners would have never known it was there.
indigoal3n (2 дня назад)
This is so horrible, thank yo CBC, expose those CROOKS! Seriously they should all get time and fines for this, workers, especially boss, he should not be allowed to run a business after he's out 30-60 years later.
Vonmoony (2 дня назад)
I hope kids stopped taking oil change jobs, no one will go to bat for them when the irate owner of a ticking bomb VW or Kia hold their failed tensioner or fuel pump against the poor kids oil job. It’s all about that L I A B I L I T Y 👌
Fizzelmynizzel (2 дня назад)
Sue em
Swift Twiss (2 дня назад)
This is why I've taught myself how to work on my own car.. I can fix anything except the transmission.
Kwame Enoch (2 дня назад)
Even the most honest person isn't honest.. I use to work with a home gadget repair shop and the boss did the same thing
Wilson Thomas (2 дня назад)
Damm this is crazy
Diamondar Boss (2 дня назад)
I would get a tesla model 3
Eduardo Acosta (2 дня назад)
EVERY service provider from mechanics to landscapers to electricians are out there to rip you off.
david S (2 дня назад)
So what happened?? Are they still in business stealing from people, and ruining their cars?? Is Mr dirt bag range rover not in jail yet???
Neal R (2 дня назад)
20 minutes f that
PaleoVirus (2 дня назад)
Change your own damn fluids
Edge (2 дня назад)
They confront the guy while he is driving in a closed car.... and you wonder why that is a bad confrontation?

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