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Client says, "Can I get a better price?" You say, "...

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My YouTube Video Gear Kit - http://geni.us/17Iz8 Edit videos with FCPX - http://geni.us/LNR1F9 Camera microphone - http://geni.us/fTsnqFL Website - http://geni.us/n1Bu Facebook - http://geni.us/92Qk Instagram - http://geni.us/vOEm8 YouTube - http://geni.us/qWYWHhR Twitter - http://geni.us/ZK8BN LinkedIN - http://geni.us/SejN1W1 Kit - http://geni.us/17Iz8 The next time a client asks you for a better price, try these 7 tactics to avoid discounting your product or service. For more video and info go to http://www.VictorAntonio.com Music: http://www.LumeraMusic.com
Категория: Хобби и стиль
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Текстовые комментарии (184)
lori hill (27 дней назад)
"Our product is already competitively priced"
Ricardo W. Paulsen (1 месяц назад)
Thank you Victor. Great help!!
Matt Noble (1 месяц назад)
In competitive markets discounts are part and parcel of the process. This is especially true in markets where very little differentiates product or service.
telotengotodo (1 месяц назад)
Tony Duarte (1 месяц назад)
Víctor Antonio, All of the seven ways are good if you are selling a product, what about if you are selling a service, which is not tangible, how would you go about it??
Drish SDiaz (1 месяц назад)
Great video. Very helpful but I have a question mr. Victor what if the customer compare other company price from your price? And the customers said that your price is too high than other?
Varun sharma (1 месяц назад)
Thank u sir respect from india
D. Edun (1 месяц назад)
This video is brilliant, thank you!
SAMSTEAD LINKS (1 месяц назад)
Thanks Victor, it's always insightful listening to you everyday.
Victor Antonio (1 месяц назад)
Thank you Samstead! VA
Tom Zhu (1 месяц назад)
Do u copy Dan lol or does he copy you
incantatis (1 месяц назад)
Very useful. Lot of thanks!
Stef Joseph-Kruyswijk (1 месяц назад)
I already felt uncomfortable when I see no price while shopping. Now I get another eerie feeling when they start throwing discounts around. Thanks...
Aidan Clegg (1 месяц назад)
I disagree with a lot of this. I think it sounds very conceeded to tell a customer "well I know you can't afford this" and somewhat insulting, and could easily destroy rapport. at my workplace, we create repeat business by giving a customer a good deal on their first purchase, so that they will come to our store, and not best buy or other electronic stores. The more times they come back to us the more money we can make in the long run. People will also spread information like , "oh I went to this store and they gave me a great deal, you should go here!" That kind of word of mouth is great for market share. It creates a memorable experience when you can give a customer and aggressive price, because it gives returning customers/potential customers a reason to shop with YOU and YOUR store rather than best buy. One I can definitely agree with is offering financing. It sounds a lot better than "well why won't we look at something else since you can't afford this." I'd love to hear your thoughts on this.
Thanks Victor! You are my teacher. Can you please make a video on "In other place they sell this product for lower price" objection?
Nature Green (2 месяца назад)
If we are in service industry not product then how to deal with discount,our salespersons always come across this request about request.
capital of france (3 месяца назад)
what happens if they say yes to your offer of $97 for coaching. then change their mind and don't want to do it anymore. how do i stop them from changing their mind.
Anthony Noronha (3 месяца назад)
Well said. !!! This is Anthony from Mumbai, India saying God bless you Victor.
L. M. (3 месяца назад)
This is gold holy shit!
Vishal Porwal (4 месяца назад)
HI Victor sir, i am from one of your youngest followers. I have been following your videos for a couple of months. I run a small scale business (PVC pipe manufacturing plant) and the main problem is how to convince distributor who is dealing with big brands to buys from a young company like OUR'S. If we talk about quality(pipe quality) our product is better or at least equivalent to the branded ones. Please share your views whatever you feel.
Alek Cunningham (5 месяцев назад)
Are your podcast available on I heart radio it would be fantastic if they are I find it a better listening experience and I wish to learn all I can in the most effective way possible
Staci Marshall (5 месяцев назад)
Victor, I'm in Online D.S. I LOVVVEEE ALL THESE! THANK YOU, I was wondering is there ANY WAY you could apply these rules and podcasts to D.S.? I am 4 months into a business which i'm my best customer. I really believe A lot of your casts will help, however some i can't really switch to apply to D.S. can you please give me some helpful tips?
Roshan Thaiveli (5 месяцев назад)
Please post the pointers one after another. Also please let me know what to do in case any guest wants to take same packages for the same experiences but at an incredibly low price. The guest states that there are better prices elsewhere.
Ifrah sabeena (6 месяцев назад)
All the ideas you shared are really brilliant! But I need to have a suggestion from you Victor that currently I have been working with an organization of Spain and their product range is too high for the salon because their product is only directed for the salons and nobody buys that easily. I mean everytime I have to face this kind statement that No, it's too expensive come up with low prices!! U know the salons owner are not easily convinced.. And that makes me feel somehow very disappointed.
Victor Antonio (5 месяцев назад)
So you represent a company that has a high-end salon product and when you approach salons they say, "No it's too expensive, my clients won't buy it." Is that the challenge Ifrah? VA
Mobile Techno (6 месяцев назад)
1:17 devalue the product is not good for future.
Betty catuse (8 месяцев назад)
Thank you! For going to the point and no around the bushes I listen to you videos over and over and over thanks for sharing these valuable tips
Sheldon Isaac (8 месяцев назад)
Ask for something in return! Genius
a7xironmaiden (8 месяцев назад)
is it me or this guy gives better sales advice than grant Cardone well we'll presented advice he's a good teacher
cr8ive (8 месяцев назад)
Mr customer....if this was your company, and you wanted to make profit in order to grow your business....would you like giving people discount? Exactly sir....sign here and stop wa$ting both our time... : ))
Constitutional Patriot (8 месяцев назад)
Can I get a discount? No sir, our online prices are firm. Okay I'll buy from your competitor. Okay fuckface
Tommy Nickels (8 месяцев назад)
Offering "free service" is discounting and leads to the same question, "why didn't you offer this free service before?"
Mark M (9 месяцев назад)
I had a client ask for a lower price, I looked him in the face and said "my quality service are priced for a reason" he shook my hand and said you got the job. - Thanks Vic
GLaDiaToR24H (11 месяцев назад)
Amazing, just amazing.
Amit Shastri (11 месяцев назад)
Hanna Sendrey (11 месяцев назад)
Solid helpful information. Thanks!
Battlefield 4 (1 год назад)
So we shouldn't put items on sale because it devalues our products?
laszlo halasz (8 месяцев назад)
What about discount for the first buying. U have a buyer for the first time and to show him that u are better than others and after that u got yourself a regular customer.
Victor Antonio (1 год назад)
Depends on what you're trying to accomplish; I might have to cover this in a podcast :-) VA
PREEMINENCE (1 год назад)
I really like his content. He is not just talking around the subject from a psychological standpoint. He is giving actual techniques.
Victor Antonio (1 год назад)
Thank you! VA
Elizabeth Mutheu (1 год назад)
waoh! great ideas
Jordan Aubert (1 год назад)
boom lets get it!
Victor Antonio (1 год назад)
Go get it! VA
Twisted Tentacle Inn (1 год назад)
Great tips!
Freebies In The Mail (1 год назад)
Enjoyed the video. Great information.
Greg Smith (1 год назад)
Victor Antonio (1 год назад)
Good questions for sure Greg! VA
Piyush Keshwani (1 год назад)
thanks for making this video keep it up doing nice job from your every new video i learn something new thank you for your service
Victor Antonio (1 год назад)
Thank you ...VA
tom jens (1 год назад)
Since you mention he asks for a discount after all the negotiations/before closing deal it seems like it is almost a sure deal. Why not include some responses where you do not give him anything (free training, free gift etc still cost you something)? So what could be the response or responses where you give him nothing?
RJ Moreno (6 месяцев назад)
tom jens I think the first strategy fits best for your scenario. You may be overthinking. You could say "Mr Customer, at our company we stand behind the of our products, if you are hesitant on the total price, perhaps we can remove some of the items that are less so a priority at the moment."
tom jens (1 год назад)
Sure, but I am talking about those situations (in my experience, usually, if they ask for price reduction only before closing they are prepared to pay full price, they just ask for the sake of getting lucky with the discount) where I know they can afford it. So in those cases I am not interested in even mentioning my cheaper product (unless I do not care which one of products to sell as margins are the same. But for this argument assume that I am more interested in selling my best and not the cheaper). Or do you mean that this line is not really offering cheaper product, but just stating "no discount, get cheaper if you want" :) What I used to do is say something "can't do discount, my price is fair/best/etc". Or something like that. You do not recommend something along those lines of "my price is already very good" etc etc? :)
Victor Antonio (1 год назад)
Tom, I would offer 3 options: Good, Better or Best. If he can't afford the BEST, then let's go ahead and get you started on the BETTER since it fits your price range. VA
Michael Betti (1 год назад)
wow that is brilliant excellent strategies
Folkert (1 год назад)
If you're able to offer a cheaper and suitable subsitute you already made a mistake. The customer will think: Why didn't he offer me this cheaper solution in the first place? No way he will come back to you in the future.
Chris Baker (1 год назад)
I as a customer will always ask for a discount it works a lot of the time.
Ngalinda N (1 год назад)
Learn't about Victor via Grant Cardone's event, man am pumped, what great content, back on phones again, first 5 figures in my business this month!!!!
2Awesome (1 год назад)
Salespeople believe their product is worth $X because that is the price they have to sell it at to buy "Y"
Madan Mohan (1 год назад)
Hi Victor, your videos really helped me. Thank you
S leaderofmen (1 год назад)
Useful information
Victor Antonio (1 год назад)
Thank you :-) VA
Dympna C (1 год назад)
any advice on how to sell a service more so than a product?
Victor Antonio (1 год назад)
Many of my programs apply to both; it's all positioning. VA
Nicholas Lozanovski (1 год назад)
So your saying we should get the client off the price and focus them back on the value of the product. I guess we have to be sold on the price first though😉. Great advice Victor. thank you.
Paid to Win (1 год назад)
Victor this is exactly like dating, don't give anything free unless you ask for something in return. And the first few points too. Great pod cast!!
Victor Antonio (1 год назад)
Ha! Love the comparison :-) VA
ray edmondson (1 год назад)
Excellent delivery & well put together..... my 1st time here, looking forward to listening to more material.
Victor Antonio (1 год назад)
Welcome Ray and thank you! VA
Ronald Pham (1 год назад)
Mr. Victor, your the best!! Eighteen years in new home sales. I just finished Sandler Selling System sucks. Sandler tell you to be scumbag salesperson. I'm hooked with your system.
Victor Antonio (1 год назад)
Thank you :-) VA
Bill 777 (1 год назад)
If you can't aFORDd a Ferrari, buy a Ford.
Safar Aslanov (6 месяцев назад)
Victor Antonio (1 год назад)
Heng Vongvimean (1 год назад)
u are the best, Victor
Victor Antonio (1 год назад)
Thank you! VA
but if your competitor is selling them for $4,000 less and it's the same identical product how do you overcome that?
adolph gracius (2 месяца назад)
They will realize that your product is better than your competition maybe
Victor Antonio (1 год назад)
If it's exactly the same, then it's a manufacturing, management or purchasing issue (i.e., they can't the price down), not a sales problem. That said, you have two choices: Create value added services around the product to differentiate it OR go work for THAT OTHER company :-) VA
Roberta Campani (1 год назад)
starting my own company and scared to death to call up custumers... thank you for your insight
Victor Antonio (1 год назад)
Be bold Roberta :-) VA
Esteban Negrete (1 год назад)
I just discovered you. Compare to other people I was following I believe you are the best by far. Thank you!
Victor Antonio (1 год назад)
Awwww.....Thank you! VA
Alexandru Achindinov (1 год назад)
Finally someone that actually teaches something concrete. Thank you Victor!
Victor Antonio (1 год назад)
Thank you! VA
Momo Sam (1 год назад)
working with too many competitors with much lower prices you pretty much don't have no others choices than to give discount to make the sales!!!
Momo Sam (1 год назад)
+Victor Antonio (Keynote Speaker) Thanks!! by the way I sell products to tourists including, hop on hop off bus tickets, attractions tickets, helicopters tickets, days trip tickets etc
Victor Antonio (1 год назад)
Then you're in a commodity price spiral downward. A bottle of water is a commodity and yet, it's differentiated and sold at different prices and people still buy. Find a way to be different. VA
Jabbarghaffar Asad (1 год назад)
Victor you are my mentor in the sales marketing thanks for cool tips
Victor Antonio (1 год назад)
Thank you JA from VA!
Kosta Lanis (1 год назад)
You're the man Victor!
ExtraordinaryLiving (1 год назад)
Briiiiiilliant! 8:44 "For every concession you make, you ask for something in return." Right on, an eye for an eye ... *NOTHING IS FREE!* Ha! Even if we are "desperate" for the deal. *We train how people, customers included, treat us.*
Victor Antonio (1 год назад)
Thank you :-) VA
Praveen Kumar (1 год назад)
Your project is too good for me Sir. I am here in direct sale company named Forever Living Product International. Thank you sir for such amazing guidance to improve sales ability.
Praveen Kumar (1 год назад)
May I mail you my quarry sir. If you are comfortable in mail communication. Please share me you mail ID, I will be thank full to you Sir.
Victor Antonio (1 год назад)
Thank you Praveen! VA
Rene Marquis (1 год назад)
Thank you for uploading those videos! Great content!
Roshan Rai (1 год назад)
It is really awesome technique to deal with the discount...I am always asked to provide discount. Thank you for the beautiful tips I am gonna use it
Keno Stubbs (1 год назад)
Such a Brillant technique...thank you
Victor Antonio (1 год назад)
Thanks Keno! VA
Aleksandar Nikolov (1 год назад)
What you can do when a customer asks for a discount is: Mr. Customer, I understand that the solution (x product) doesn't meet your budget requirements. Based on my experience, every time I've asked my management for a discount they always ask back for some sort of commitment. With that being said, if I get you that extra 5%, would you be able to place an order with me by the end of this month? If he says "Yes", you've go the psychological lock on the prospect. Then you come back to him after 2-3 days and you say this: Mr. Customer, I haven managed to get you that extra 5% only by the end of this month (that he actually committed for). This way you do not lose your credibility and you demonstrate how passionate you are in order to meet the end user's prerequisites. This has worked for me many times. I hope it does work for you too. However, I do like this video. Victor is a sales God! :)
Surya Achyuta (1 год назад)
good music
Victor Antonio (1 год назад)
That's my son's song, "Dream Killer". Check it out at http://www.LumeraMusic.com/tracks VA
Elsie Nongeih (1 год назад)
Victor Antonio (1 год назад)
Thank you :-) VA
Magdy Ali (1 год назад)
amazing tips as usual... but what if I have been handed over an account and the previous salesman had already given in to the discount conversation.. "your predecessor always used to grant us a discount" is a sentence I keep hearing
Victor Antonio (1 год назад)
I used your question on this week's podcast. https://youtu.be/kQsWl2X5jV8
Victor Antonio (1 год назад)
Oooh...tough one and a good one. I had a salesperson who use to do that and when I took over as VP I ended up firing him because he couldn't sell the value now that discounts were NOT acceptable. The problem was like yours, the clients still expected them. When I hired the new salesperson we discussed the 'no discount' policy. We also discussed which clients were too valuable to lose. Our STRATEGY? On the clients we valued we FROZE the discounts. On the ones that didn't we let them know that the discounts ended at the end of the year. We obviously didn't lose any of the big ones BUT they also DIDN'T ask for further discounts. This was good. And yes, the less valued accounts, we lost about half,..but those clients weren't really buying much so the impact was minimized. Sidenote: When new clients came onboard and told us that ABC company got a better discount, we setup a system where if they bought X level of products a year (a threshold I set very high) we would give them the same discount..until then, the price was set. Hope that helps Magdy! VA
Nelix Kes (1 год назад)
Often, I compete on price. K-Mart is getting crushed by the dollar store due to price. However, if people pay more... they get superior service. Sadly, in the real world, my customers will go with the company... that gives them the best price.
Victor Antonio (1 год назад)
When you're selling a commodity product and serve a market that doesn't have a lot of disposable income,...it's tough! VA
Ian Potoski (1 год назад)
If the customer absolutely needs the discount on the purchase for a service not a product, how do you ask for something in return? Example: XYZ Pest Control sends a sales rep to sell preventative termite coverages. The total cost for the preventative treatment is $1,300.00, customer says, "I need a discount, then I can buy." Since this is selling a service, how do you ask for something in return?
Victor Antonio (1 год назад)
Extend the contract comes to mind. Mr. Client, I am allowed to give a 20% for clients who are willing to extend our contract for 2 years instead of one. So, would you like to do a 1 year at X or 2 years at Y? Does that help? VA
jdareyah (1 год назад)
Several ways to avoid price "debating" is after you have found the Pain of the customer and their Need to buy, is ask them them a few questions which are related to budget and it will help you get an idea of how to price them. 1. (for B2B Products) If you had to hire staff to take care of this problem, how many would you have to hire to solve the problem? Them telling you how many staff/employees they need to hire tells you how much their budget is. For they have to pay their employee at least minimum wage, so figure the wage they will pay out over the course of the month/year. It also shows them the value of the product/service. (I do B2B services so this works for me) 2. How much is this "pain" costing you? (Whatever the pain may be) if you know how much the problem is costing them, then you know how much budget they are spending/willing to spend. 3. How much are you willing to spend to make the "pain" go away? With this also they letting you know what their budget is, which in turn you also know how to price them or whether they are qualified or disqualified for your product. 4. What is the price you are paying now? They basically tell you what they pay and also their budget. Also, when presenting prices, present 3 options and start with the highest price option first, then work your way down to the lowest price option Following these steps you won't be going back and forth over pricing. But First thing first, you have to find their pain points and also a need for your product/service
Rafael Larios (1 год назад)
I once faced a one year service contract with monthly payments discount request by saying to the customer he would get a discount only if he wrote a check for the full year right on the spot, and he agreed!
Victor Antonio (1 год назад)
Nicely done Rafael! VA
Charles Howard (1 год назад)
Great info!!! I agree with this to the MAX!!!
Victor Antonio (1 год назад)
Thanks Charles!! VA
JR Colombian Emeralds (1 год назад)
You are the man Victor!!!
Victor Antonio (1 год назад)
Thank you JR! VA
Erik Gabriel (1 год назад)
Victor Antonio (1 год назад)
Thank you Erik! VA
Alex (1 год назад)
I'm going to be going door to door selling my painting services, I know you said not to offer a discount but what if I gave the customer a choice, in the beginning of the sale like I offer a standard 10 percent discount on every contract of the estimate OR you get the option to choose ONE of any room of your liking to be painted for free. So it would give the customer something to think about while I'm making the sale in return. What do you think?
Alex Sanchez (6 месяцев назад)
In the contracting world word of mouth is very important, but if your trying to land more jobs through door to door...if I were you I would bring legit portfolio filled with amazing work you have done and some testimonials of very happy clients. If you have a way to show the high quality work you do it lends to you landing more jobs were you can come in with higher bids and still land it. Also from your paint supplier try to get as much selling tools(sell sheets, color tools...) use them! Keep customers away from making you buy crappy paint as well, as that effects your cost and job outcome not favorable. I work with paint contractors as their servicing rep so I’ve seen guys go from barley working to being slammed with work. Good luck to you sir !
Alex (1 год назад)
+Victor Antonio thank you so much for your videos I've learned so much from you.
Victor Antonio (1 год назад)
SS, personally if you offered me a 10% discount I wouldn't be that motivated. I don't think it's a "winning opener". I do prefer the "one room free"; that's more enticing!
Joseph McCray (1 год назад)
Victor, I have you be honest. You are flat out the best sales training guy I've ever seen when it comes to technical sales. PERIOD! End of story! I'm big consumer of technical sales training materials (at least 2 books a month), and been a long time Zig Ziglar fan. I have to give it to you and say that I've never seen anyone in this space with the volume high quality technical material that you have. I wish you nothing but the best and continued success good sir!
HGL Hugo Diaz (1 год назад)
by the way, he don't like to be called "sir" :D
Victor Antonio (1 год назад)
Well, Joseph, you made my day :-) Thank you so much for the kind words! All my best. VA
Oscar Coreo Contreras (1 год назад)
Victor great pod cast. Long time student of your. Hey have you thought about doing this in Spanish to reach more people 💡
Victor Antonio (1 год назад)
Oscar, first, thank you. Second, I have thought about it. Maybe I'm auto-critical of myself but they always seem to sound better in English :-) Maybe I should reconsider?! Thank you again for your continued support. VA
Amira G (1 год назад)
thank you so much
Victor Antonio (1 год назад)
Thank you for listening Amira :-) VA
Kendrick King (1 год назад)
I love the podcasts. U provide the psychological reason behind everything which makes it simple to understand.
Victor Antonio (1 год назад)
Thank you Kendrick...great feedback! VA
Richard Gonchar (1 год назад)
This one always worked for me. I would say Nr. Customer I can't lower thr price because i went as low as the system allows me. Ill have to call my Manager to get an approval. If irs even possible at all. Then i would call customer service and pretend to ask. I would usually say there's not even room. Ect..
Victor Antonio (1 год назад)
Not a tactic I would use, but if it works for you and you're comfortable with it...hey,...what can I say :-) VA
NoobToobSteak (1 год назад)
Car sales. I can see how I can apply this.
Victor Antonio (1 год назад)
Yes!!! VA
r0mm31 (1 год назад)
As a newbie in sales, your training and guidance is pure gold. Thank you Victor!
Victor Antonio (1 год назад)
Make it happen and thank you! VA
Omar Mojica (1 год назад)
Victor Antonio (1 год назад)
Thank you Omar! VA
Md Saidul Islam Sayed (1 год назад)
your videos worth to watch :)
Victor Antonio (1 год назад)
Thank you Cash Ray! VA
KingBean904 (1 год назад)
Love this video. You're absolutely right when you condition your customer by giving discounts. This video also reminded me of family and friends seem to want discounts because you know them. I have to remind them that is a business not charity. That sounds cold, but to your first point, it conditions your customer. Nice vid VA.
Matias Gibbs (2 месяца назад)
Any advice on what to do with customers which we started with the wrong foot? (which we gave discounts and are now in the "special price" zone.)
Sir Mt (2 месяца назад)
How exactly do you word it though, like I know the intent and strategy, but I can't think of a way to say it without sounding like a dick...
Victor Antonio (1 год назад)
Thank you KB! It' is business!! :-) VA
Reinaldo Delgado (1 год назад)
very good Victor, that's exactly what I need to handle discount objections. thank you.
MikeVira Raman (1 год назад)
Reinaldo Delgado l
Victor Antonio (1 год назад)
Good luck Reinaldo :-) VA
Jabir MK (1 год назад)
Great...... it will definitely work out
Jabir MK (1 год назад)
If I give discount I really believe customer will definitely not trust...sales person must be very honest.....they would feel if they had approved that high price.......!!!!!!!
Jabir MK (1 год назад)
I am selling Photo copiers(MFDs)......My brand is not familiar in market......so i need more efforts to get customer attention.....I can tell you one thing....if I sell Canon or xerox I can push it(Customer will trust the brand than me)....But If I sell my brand I pull it(Customer has to trust me than brand)
Jabir MK (1 год назад)
Yss....many cases I had faced it....when ever i use to give high price keeping in mind the negotiation possibilty, it had back fired on me when I give discount....I lost some orders......
Victor Antonio (1 год назад)
Let me know how it works! VA
Mahdar Alaidroos (1 год назад)
I am more confident in selling than I was. You @ Gem of Sales!!! Thanks a lot.
Victor Antonio (1 год назад)
Thank you Mahdar!! VA
Inayet Hadi (1 год назад)
I hope you would do a reality show working with a business owner to make cold calls and get more clients.
Victor Antonio (1 год назад)
Hmmmm...... :-) VA
Inayet Hadi (1 год назад)
I would be your first business owner contestant.
Najeeb Nawab (1 год назад)
great tips. Very helpful.
Victor Antonio (1 год назад)
Thank you Najeeb!! VA
Daniel Roque (1 год назад)
this is exceptional value! wow! love this video!!
Victor Antonio (1 год назад)
Thank you!! VA
jechero4e1 (1 год назад)
THE ENDING is THE MEATS AND POTATOES, as my clients are always asking & wanting a high discount...as i have a lot of competition in my industry.
Victor Antonio (1 год назад)
Thank you! VA
F G (1 год назад)
great information!!
F G (1 год назад)
Victor Antonio Thank you Victor Antonio I apply your advice in my current business transactions and they work!!
Victor Antonio (1 год назад)
Thank you Flavo! VA
ramoslui116 (1 год назад)
Love all your advice. You the man!!
Victor Antonio (1 год назад)
No...you're the man! :-) VA

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