Consumer Reports each year asks its subscribers whether they've had problems with their cars. We use that information to produce our annual reliability survey, which this year includes data from 640,000 vehicles.
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Here is my Kia experience. Anyone in my position has encountered the same thing from Kia. If you cannot supply them with up to date maintenance records on your vehicle they will not cover it. So for instance, if you change your own oil you're screwed. Might work if you saved all your receipts but very few people are in the habit of saving receipts of them doing their own oil changes. This ploy Kia uses is well documented if you want to look it up, I have, and it’s out there. Also my car would be covered under the SC147 recall as the symptoms of my engine seizing up (engine needs replaced) followed the exact same symptomology as those the manufacturing defect notes in the recall. The recall notice even appears on my Carfax report. Again you can find all the recall information online. The reason my car isn't part of the SC147 recall according to Kia is because it is MPI instead of GDI. All the rest of the engine is the exact same, 2.4L theta II. Kia says that because my car uses a different kind of fuel injection method that it cannot be affected by the metal filings left in the engine block which is what the SC147 recall is all about. That's totally absurd on its face but that's Kia's position. The vehicles Kia did recall was done after many government threats as well as numerous lawsuits brought by disgruntled Kia owners for which there are many. Kia's mother company, Hyundai actually recalled their vehicles for the same problem immediately when the issue was discovered. It took Kia several years later to admit to the problem and issue a recall even though they were well aware of the problem. Where was Kia's concern for people being killed due to this manufacturing defect? A car having its engine seize up on the interstate would be something that would concern most companies immediately but not Kia. Unless Kia completely changes the way it does business they will continue to cost consumers thousands of dollars for defective cars and probably end up killing people due to their own negligence. I had to argue, write emails, file complaints with various entities, etc just to get Kia to actually LOOK at my engine at no cost to me to determine the how and why of the engine failure. Kia refused to cover my car even though it is under warranty and furthermore refused to even LOOK at my car to see what caused the failure. I'm still waiting for a callback from Kia with their assessment. Kia actually agreed to take my valve cover off to take a look at my car once I complained as high up as I could to Kia. This was after several months of my car sitting dead on the Auffenberg Kia lot in Metro east St Louis. Kia actually told me I'd have to pay $1500 up front to have my engine failure looked into initially. My constant pressure on Kia finally got them to say they would take my valve cover off for no fee which costs Kia less than $50 in labor. Kia had no desire whatsoever to know what caused my engine to seize up. Their ONLY concern was to avoid any acknowledgement of any responsibility or liability. Kia already knew what caused the engine to fail. The same thing that happened to hundreds of thousands of the same engines made by Kia and Hyundai. It was the exact same problem as the Kia SC147 recall. Taking the valve cover off will not help. There was no oil leak. No oil smell. Never any indication of any problem with the valve cover. It's simply a ploy for Kia to say we looked at your engine and it's your fault. Who would trust their assessment at this point anyway? I'm out thousands of dollars I still owe on a car without a working engine. Don't you think any car maker worth a darn would want to know why one of their vehicles engines just seized up on the highway? Kia's been super lucky so far no one has died due to their negligence. Additionally a co-worker of mine had a problem with his Kia and will not buy one again either. For his Kia the car required a specific oil filter made and installed by Kia and if that was not used the engine fails. He was never told this when he purchased the vehicle. His insurance successfully sued Kia for over $7,000 for his engine failure. Unfortunately my insurance doesn't cover mechanical issues. Ever wonder why your Kia never quite gets the gas mileage it was rated to get? Kia has also paid out for a class action lawsuit because they lied about the MPG of many of their models. The very MPG rating that many people base a large percentage of their purchase decision on. Yeah, Kia lied about that too but kept it hush hush. You can find the information online if you look for it. I had my car into the dealership (Auffenberg) several times before the engine failure telling them something is bad wrong with the car. The Kia service department ran every kind of computer diagnostic and could find no reason for the problems which included knocking, major loss of power, major loss of fuel economy and car dying at both idle and speed. Check engine light was always on and every sensor it said was malfunctioning was replaced and it didn't help. Unfortunately I could not leave my car with Kia. Kia wouldn't supply me with a free rental. They said it was against company policy. My step daughter was dying needing a second liver transplant as all this was going on and I couldn't be without that vehicle. With only one vehicle (other than the Kia) I wouldn't be able to get to work or my step daughter wouldn't be able to be cared for properly. I told Kia this and still they refused to get me a rental while they actually got to the root of my car problem and addressed it. Instead they said sorry to hear that, we can't find any problem with your car. They actually let me leave with a car they KNEW was dangerous and about to fail. They didn't care that my family was going through a serious medical situation with my step daughter and the car behaving as it was only increased the stress on my entire family during this time. Fortunately my step daughter got her transplant just in time and is doing ok now. Not only did Kia sell me a defective product but all this happened as our family is going through the stress of a child being deathly ill, lots of additional costs for medical related expenses and Kia was told this and didn't care. Kia added thousands of dollars to my already stressed finances by selling me a defective vehicle. But it gets even better. The Kia rep in Arizona named Steve that handles my case and many others actually told me on the phone that some of Kia's cars die early and that's just the way it is. He insisted all other car manufacturers have the same problem and also refuse to repair the vehicles leaving their customers screwed too. That's certainly not my experience nor that of anyone I know. Steve at Kia flat out told me Kia isn't going to pay and I'm out of luck because I got a bad Kia and have to eat it. That's what he said. That's Kia’s customer service that said that to me. I have to shake my head and laugh every time I call Kia and their recording says "Rated #1 in initial quality 2 years in a row!" Yeah, and dies in 78,000 miles and Kia refuses to make a full recall or honor it's warranty. You won't see Kia winning any customer service awards or vehicle longevity awards. My advice to anyone that has a Kia (ESPECIALLY if it's a 2.4L) is to trade it in and get something other than a Kia before it dies and your left paying off a car that doesn't run. I liked Kia at one time or I wouldn't have bought one. What I've found out since has opened my eyes to the quality of their vehicles and their denials of their own manufacturing defects even if it could cost lives or severely screw consumers over financially. Buying a Kia might make you think you're getting more quality for less money but it's all based upon lies and cover-ups. That is my Kia experience and it's the WORST experience I've had with any company on any level at any time in my 31 (47 - 16) years of driving cars.
Reliability is about the car not breaking down it's not about the ICE system. Think you got This all wrong. And how can you do predicted reliability that like crystal ball gazing or tarot card reading of the cars future it's totally false.
I do not know how Americans get away with this type of reporting.
Why is it that infotainment has not been an issue on Volvos in euro , or maybe this is about people making things up.
how in the fuck can you call a less than year old car reliable and even that some are first model year cars. all are still covered by factory warranty and then theres gonna be recalls and tsbs on them. give them atleast 10 years before you consider them reliable. my 97 saturn is still going strong now thats fucking reliable.
I had to stop using consumer reports because its hard for them to keep current models tested. For example mitsubishi. They tested a 14 Mirage, outlander sport years and years ago, and the lancer hadn’t been tested for years (discontinued now). They did however test a 2016 outlander but have to make a negative remark even when they say mitsubishis are reliable. The outlander sport was rated top reliability for years in their surveys.
I have owned mitsubishis and they are extremely reliable but they never mention the brand or its vehicles at all which i find odd. Sure they may not be the most modern design or highest tech car because they keep their model design a little longer which makes their models reliable and time tested and thats what a lot of owners want instead of a new design every 2 years plagued with issues.
They have made numerous updates to
models over the years. My 15 mirage compared to my 17 mirage g4 (new for 2017) was like night and day in refinement and roominess but they have never tested the 17 or 18 mirage or mirage g4. On the 17 mirage and mirage g4 they updated the engine, horsepower, suspension, steering, interior, exterior styling, new trims, apple car play android auto, and much more and the all new mirage g4 came out in 2016 as a 17 model. I understand they purchase cars and it makes it more difficult but they have their favorite brands thats clear that get the most attention while several brands and vehicles get left un tested for years and years no matter what updates or changes they may have.
I’ll keep an open mind about KIA and FCA. I’m old enough to remember the 80s when when we used to call the Japanese car brands junk but look at them now. With KIA I believe that over time their products will improve just like the Japanese brands. With Chrysler I would never have expected their uconnect system to be so good. So I won’t be surprised if they improve in other areas.
Do a study on long term reliability. Thats where it really counts, after 60,000 miles for the people who buy used cars. Toyota/Lexus and Honda/Acura will easilly rule the top of the list. German cars will fall to the bottom, and American will be middle to lower on the list.
LOL @Chrysler being even on this list. I won't touch anything made by Fiat/Dodge/Chrysler. After Fiat took over Dodge they quit caring about their customers. Horrible experience with Chrysler. Don't care how good their cars look. They always have electrical issues and then your stuck fighting for Warranty work. Any major repair Fiat will go into Blame the Customer mode and will find any reason to leave you paying out of the pocket. 5k mistake I'll never make again. I've owned Vipers, SRT8. and many other Chrysler/Dodge products. Never again. Had over 1 year fight with Fiat over my vehicle. Had electrical issues and took the dealer over a year to find it after replacing about everything. Fiat wouldn't honor my warranty because of my oil change receipts didn't have the full VIN number. Company is a fraud when it comes to service/warranties.
That Caddy Outta Whack Escalade being the most unreliable is the truth! My boss leased a 2015 Escalade and had it in the shop once a month. Always something new, then last year, he was stupid enough to go lease a 2017 Escalade and that alone in the one year and a month he's had it, has returned back to the dealership for transmission work 4 times. Infotainment System likes to freeze up a lot too.
KIAyota!?? Chrysler!?? LMAO!!!!!!! what a joke . kias are clearly recycled material crap aging as quick as a sliced avocado. and Chryslers still pretend they're part of Daimler-Benz group, high vehicle prices for a low quality vehicle and service cost are a joke.
I'm glad German brands remain on the top.
Toyota is the best company. I own a 2016 Corolla S Premium, fully loaded with navigation , sunroof etc. I'm at over 50,000 miles with no problems. Just been taking it for regular maintenance like oil changes and rotation of tires. There's a reason why Toyota is popular. Quality, reliability and dependability.
I've watched a lot of these Consumer Reports auto videos, and I'd love to know what part of the country they are located in, because.... It's fascinating to me how every single one of the CR spokesmen have really bad and/or dated haircuts, ranging from fluffy n' puffy 1980's cuts to spiky and way out of style 2000's cuts. None of these guys has a good barber who knows that it is the late 2010's, and apparently none of these guys has a wife or partner who can tell them it's time to update their look to this decade. I just can't stop staring at the bad hair, even though what they are saying is probably good information.
Gotta understand tho..nowadays the reliability between major full line automakers like GM Toyota Ford Honda etc is like splitting hairs. These ratings companies must stay in "business" etc. I've found JD Powers an others more reliable myself. My family buys an drives Ford Trucks /SUVs & Lincoln cars for last 15yrs or more! Never been let dwn! Plus glad be getting best technology while supporting a true Amer brand! 👍🇺🇸
A True , Real
you have to wait about
6 years or 50, miles
and see how the Engine and Transmission hold up.
It's to early to see if a New car is reliable
and flat-screen problem is not a real reliable issue
What I want to see is reliability ratings on cars with over 100K miles. Also how good car manufacturers honour their warranty. I bought an Infiniti and their warranty is total crap. They will find ANY way to get out of covering items under a warranty. I know I'll never buy another one. Now, Honda is great. They atually replaced a transmission in my 01 Accord when it had 109K miles on it due to an issue they had from 1999 to 2002. It was well out of normal warranty but they still did it at no cost to me. After I unload this Infiniti Q60S, I plan to go back to Honda. The Infiniti is a great driving car but, I need a car I can depend on and one which is not going to cost me a couple grand in repairs that Honda would have covered. (Oh, the Infiniti has only 34K miles on it!!!!! This is a $50K car too)
Good thing no Honda, we have a 2017 CR-v and the electronics suck, its one of those things, it screws up, bring it in, its fine, go home, then on a trip, it does it again, stop the car, start the engine, it resets....FIRST AND LAST HONDA WE WILL BUY.Chrysler....proof that CR is bought and paid for. Buick? Aren't they GM...LOL