These automakers have scored the highest with Consumer Reports. Ever wonder which automakers make the best vehicles?
Consumer Reports is out to answer that question each year, searching for the automakers that produce reliable, high-performing models. The brand rankings are based on the publication’s vehicle testing, along with owner feedback on over 640,000 cars to determine the predicted reliability and owner satisfaction ratings.
Each Overall Score is a composite of the road test score and the predicted reliability and owner satisfaction ratings from Consumer Reports‘ Annual Auto Survey.
To keep things fair, brands are ranked based on the average overall score for all of their current test models. That means automakers with fewer models must really excel in order to perform well.
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When it comes to best automaker I put emphasis on their product’s reliability. I don’t care if customers are satisfied with their driving experience as that is very subjective amongst all drivers. Amateur drivers want easy handling as more experienced drivers want an engaging driving experience. Due to the polarized spectrum of driving experience from all drivers, customer satisfaction is not a good measurement of an automaker’s ranking. Vehicles are tools of transportation and an investment. I want longevity in the tools I buy, not pleasure from use. If driving experience is what customers value then leasing cars would be better than owning cars...assuming they have the deep pockets needed for leasing cars every 2-3 years.
Jeff McElveen Genesis is a HYUNDAI made by HYUNDAI from a person that works at Hyundai!!! You don’t go to a Genesis dealership to get a Genesis you go to a Hyundai dealership, but they are trying to make it is on thing😂
Kia is underrated! People do not understand how much they’ve changed. They have some of the best vehicles on the road. I love seeing people complain about honda and toyota being at the bottom of the list. lol.
Honda Toyota and Kia are way too simple. They Lack any new features (especially the Tacoma, it doesn’t have much new features). Also almost no one owns Kia (the only exception is the stinger, I like it). Toyota is just making minor changes. Honda is just making a bit of progress
If you want to comment something bad, don’t comment at all :3
My Sonata had 200k when I traded it for my Cadenza. It was the best ever with normal maintenance. M,y family has followed suit and the Elantra is my sons favorite. They traded for a PT Cruiser and have had nothing but headaches.
Kommentator yes that's true but the same can be said for a Bmw or Audi owners I listen to costmer safaction and they do well in fact cheaper cars are more reliable don't get me wrong they are great cars but not perfect
ELPJM09 what are you talking about Toyota and Honda are not what they used to be I had so many problems with my civic last year electrical problems that Honda dealerships refuse to fix Toyota with there terrible battery every time I had to go buy a need battery for that damn Corolla and it was a 2017 year model 😫
And this is a prime example why not to trust Consumer Reports. Audi, Porsche, and BMW do not belong anywhere near the "reliability" category. I'm sure they're great cars to the blokes who lease them new for two years, but for the rest of us who keep their cars longer and/or buy them used, brands like Toyota, Hyundai, Chevrolet, Ford, Honda, etc. are better options for longevity and reasonable cost of ownership.
I've had my Grand Prix GTP coupe for 7 years (bought it in high school, drove it an hour to and from college every day, now I drive it two hours to and from work every day) it's at 170k miles and it's been a champ. Broke down on me once (water pump), the body has rust, and the valve cover gaskets needed to be replaced and that's it. The car has been excellent for me. A lot of GM's are hit or miss I think. My dad has had very good luck with his Chevys, Pontiacs, and GMC's but not everything they've made in the past 20 years has held up well. Also I work at a Ford dealership and our used car lot includes everything - Fords, Toyotas, BMW's, Audis, Volvos - everything. I'm the picture/internet marketing guy and I do a lot of runs/swaps so not only do I drive all of these used cars but I look at everything from the infotainment systems to what's under the hood for pictures. We have a used 2017 330i X-Drive on our lot with 7,000 miles on it. I drove it the other week and half way through my trip it gave me a check engine light and a warning: "Low oil pressure. Turn off car immediately and contact roadside assistance." We changed the oil and did a full safety check like we do with all our vehicles, turns out this piece of crap needed to go to a BMW dealership to have that warning erased and the oil changed again through some complicated process. And yeah not like I could just check the oil in the car - BMW is too good to put dipsticks in their cars anymore. Rubbish. Yeah Toyotas and Hondas aren't quite as good as they used to be and Fords and GM's have their issues, but those headaches don't even compare to crap you have to deal with in a used German car.
I entirely agree that BMW, and slightly less so Audi don't deserve to be on that list. Porsche, are remarkably excellent compared to other German marques. I think Toyota plays on its rep a bit now. Anything GM touches should be nowhere near this list, only good thing I can think of are the older powertrains.
Have you taken a look under the hood of any recent Toyota?? Look at that and tell me it's reliable. Half of the engine is plastic. When you pull off the engine cover, you can literally fold it in half, it's that bad! Nowadays, they just exploit their good reputation in order to squeeze out as much profit as possible.
Kia fell three spots. Hmm...Lexus/Toyota plummeted and I don’t know why that isn’t big news. They’re always at the top of the ranking. Audi! Seriously! Porsche! I guess people don’t mind spending a shit load of time in the shop.
Hyundai is #1 while Toyota ranks #10? Are we in some kind of Bizarro World or something? WTH? The customer satisfaction weighting vs. reliability seems like it should be teased out as its own score with reliability a separate score as well. Show me an owner with a 10 year old Hyundai who is happy vs. the happiness of an owner of a 10 year old Toyota and this would be completely opposite.
My neighbor down the street has a 1999 sonata and still drives it around, so I’m assuming he is happy with it. My aunt also has a 2002 sportage that runs like new and hasn’t given her an issue. Great cars if you take care of them. They’ve been improving over the years. Times change. This isn’t Hyundai of the 80s.
I unfortunately own a 2010 Sonota. I dispise this car. I have had issues with a number of things. The materials are crap. Replaced 3 of the 4 outside door handles. Too many other things to mention. Korea can have their garbage vehicles. I regret buying it.
A few complaints I see because your favorite brand didn't place as high as you think it should have. CR used the same method they always use to determine the outcome.
You dont get to change the standards to make your purchase feel better to yourself. I see several commenters trying just that. Results are results. Take Kia for instance, JD Power also awarded them best initial quality the last two years (17/18). Not Honda or Toyota but Kia. Is CR and JD in cahoots with each other all of a sudden? No theyre not.
EDIT: here is the link to CR report...
Booty Boots I understand Audi but bmw come on those things will rotten in one year it’s bullshit that the genesis brand is reliable already I’m so surprised and when it was a Hyundai they won’t reliable ether
Who the puck is the one making this lists? Were they high??!! Genesis number 1? Have you ever seen a genesis car around town? Did you even know that brand existed in the US? It was Hyundai before now it is Genesis. But seriously...Ridiculous!
Luxury brands don’t make cars to be reliable, any car enthusiast knows that, and if you are not a car enthusiast just search for used bmws, Audis etc and you’ll see that as soon as the factory warranty expires, people get rid of them because they just turn into money pits waiting for incautious buyers to be resold for under 15k.
All I learned from this laughably useless and pointless video is few Genesis owners have actually checked how much their "luxury" saloon has depreciated in the used car market so far yet. Also how in the world can Tesla, a mere unprofessional startup that's deceptive and already collapsing, be the 8th best automaker?
Puff the Magic Dragon I believe Subaru mainly had oil leaks and gasket failures. But they’ve fixed them a couple years ago. The newer model have been fine. A neighbor of mine, had 2012 Forester and had the internal oil leak. She traded it in for a 2016 model and no problems. My mother and I share a 2010 Fusion which now has 168,000 miles. Still runs and goes, but has had a lot of things break on it. Had to put a lot of money into it. So it depends
Jonathan A I'm not saying all subarus are unreliable, far from it, many of them, perhaps the majority are very reliable, but the same is true for Toyota and ford. My experience with subaru has just been negative. Every ford my family has owned has been flawless even with 3, 4, 500k on them. The subarus my family has owned have all had engine issues before 60k.
Lets keep in mind that Consumer Reports is a separate entity that release their own rankings and lists. I'm not sure if AutoGuide is affiliated with them in any way. That being said......
It seems that their (AutoGuide's) Top 10 lists are not to be taken too seriously. Mainly because their Top 10 Lists also cover Least Reliable, Worst Customer Satisfaction, yada yada yada, that are done in a backwards fashion
Top 10 should be reserved for the Best of any given list, and the Worst should be the Bottom end of that spectrum. It just leaves too much room for misinterpretation of too many variables when things are mislabeled.
I am surprised Hyundai did not make the list. JD Power puts Hyundai above Toyota and Honda for reliability. As far as looks go, I would place Hyundai at the top. JD Power list - http://www.jdpower.com/press-releases/jd-power-2018-us-vehicle-dependability-study
The 2018 model of cars were sold last year. Because Automakers name them that way. So the 2018 set of cars are a year old now. Don't blame this channel for Car manufacturing naming. Like how the 2018 Chevy Equinox was sold in Spring 2017.
Mr. Ash if they were higher you would love this list... LMAO 🤣
I've been saying for a long time ,
CR and JD Power are fake news..
My charger is 5 yrs old with 0 issues to date. Many of my friends have chargers and challengers with 0 issues as well. But Dodge is at the bottom of both of their studies....umm ok
Take this shit with a grain of salt....lmfao
3z excuse me, their prediction was based on user experience history with each model, how do you think they get the numbers from? The results you get from the car history is called a report, it’s not predicting any thing.
3z They don’t test brand new cars they test out three year old vehicles from each manufacturer and see how many issues are reported from within each brand. Then use this info to forecast current reliability.
HERE is another FAKE media reports . I guess we should be thankful for at least including this time around Honda and Toyota . And e here is the hypocrisy . Hyundai and Kia are the top RELIABLE cars according tia CR. show me ,one 15 year old Hyundai or Kia with over 200k miles . that is complete Bull shut.
Have a Sonata with 220k on it and a Santa Fe with 130k. Neither with anything other the regular maintenance. No rattles, no squeaks. I'd say you know a bit less than nothing if you think Hyundai's are junk.
Milko Vasilev do you realize how ridiculous your comment is? The survey was done for new models cars - 2018. This is not the 10 most reliable cars of 1999.
Oh, wait! You're trolling! Haha, I get it now. Yeah, you got me on that one.
If you take away costumer satisfaction, the list would be completely different. Honda, Toyota/Lexus would still be on the list. The problem with Honda & Toyota as their market share increases, they have to make cars for the mass appeal=cars that are more bland=less customer satisfaction. As far as most German automobiles, I still laugh at their reliability (with the exception of Porsche). Sure a German car is going to be reliable when it's new. 50,000 miles later, the nightmare begins. This is what many luxury cars are about, introducing a lot of new technologies that haven't been researched long term. The exception being Lexus (look at how Lexus has combated the problem with direct injection compared to MB and BMW by introducing both a direct injection/port fuel injection hybrid system), their guiding mission is still reliability. BMW, of all companies, with reliability is not reliable. That is not their mission. Luxury does not equate to reliability. I still laugh at the plastic VANOS components in the BMW E92. Till this day, BMW's are source of maintenance hell. There is no doubt BMW builds an incredible car but they could be so much better. Honda may not be the best, but you never hear of their V-TEC systems breaking down (please Google).
Kommentator I never said the lightings are unreliable, but imo simple LEDs used in the right way can be attractive but less costly to replace if you ever need it replaced, the camera system for the gesture system is simply rubbish at times, it’s just not consistent. The pop down camera? Though neat and will keep the camera clean, if that breaks it will not only add complexity to the repair which would drive costs up, it could also be freezed over in cold climates and not work. German engines, though extremely competitive and powerful, are too complex which leads to them to be extremely expensive but also costly to fix. For example, the MB 4.0 liter bi turbo v8 is a stunning work of engineering, but replacing it will run you 20k in, not to mention the high labor costs and servicing done by the German dealerships compared to the less expensive and more reliable Lexus engines, not to mention that those engines will eventually fail at 100k, while a NA 5.7 liter v8 from a Tundra or the LX will last you 200k miles. Mind you, I never said the Germans don’t make great cars, but you get more value with your money for an everyday luxury vehicle like Lexus over the Germans. The Germans makes better cars, the Japs just makes the more rational one.
1. The interior lighting effects are achieved through RGB leds... those are normal leds with the only difference being that they can change their colors. Exactly as reliable as a normal Led, far more reliable than regular interior lighting.
2. The gesture feature is achieved through a small camera. Things like that, which are completely electric are absolutely bulletproof.. or when is the last time your phone's camera failed?
Kommentator and judging from your comment, what features do you speak of? I’m genuinely curious because I’ve owned and or driven all the Germans, Lexus, and RR. I don’t see what cheap features you say that makes their cars any less worthy.
Kommentator the flip down back up camera, and the scenting system from MB, the hand gesture system in BMWs, I think multiple mood lightings for the interiors of cars are cool, but to have like 20 colors? That adds complexity when half the colors aren’t going to be used unless you’re a sound cloud rapper trying to shoot a music video. There’s a bunch of other ones than I can’t take off of the top of my head rn. But it’s simply ridiculous because if one of the system breaks, replacement is expensive, and technicians for the Germans are incredibly expensive so the labor costs are extremely high.
Don't know about this list. BMW has above average reliability just like Lexus.
Surprised Benz didn't make this list. I would think the owner's satisfaction would be high enough to offset its below average reliability.
Another one that was surprising was Subaru ahead of Honda and Toyota to me.
I also just realized Acura is not on this list. I would think their reliability should be above average. I guess customer satisfaction is low. I thought the MDX and RDX would be pretty good. It would be interesting to see the RDX infotainment system with their 1:1 feedback between the mouse pad and infotainment system since it is hated on Lexus
One of my friends have a C-class, he is not happy with their services. he said "They don't treat C-class owners like S-class owners". It might be a problem with our specific dealer in our area, who knows. But all I know is he bought a 5 series instead.
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