1. Which question should not be important in evaluating the value of training?
Was the cost of training within the budget?
Is the change due to training?
Is the change positive related to organizational goals?
Did change occur?
2. For organizations, _________ is an indirect cost associated with downsizing
an increase in the unemployment tax rate
3. Employee demotions usually involve
a reduction in pay but no loss of opportunity, status, or privilege
a decrease in status and privilege but no loss of opportunity or pay
an increase in pay and more responsibility
a cut in pay, status, privilege, or opportunity
4. Hard quotas
represent a mandate to hire or promote specific numbers or proportions of women or minority group members
systematically favor women and minorities in hiring and promotion decisions
are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay
are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination
5. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information
6. _____ analysis is the level of analysis that focuses on employees specifically
7. Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate
8. Which is not a quality of Generation Y?
9. This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans
10. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.
11. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary's new employer use?
12. If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for
13. _____ proceeds from an oral warning to a written warning to a suspension to dismissal.
14. Which of the following is a distinctive feature of the U.S. system compared with other countries?
15. If objective performance data are available, which of the following is the best strategy to use?
16. _____ implies that appraisal systems are easy for managers and employees to understand and use.
17. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
18. A _____ occurs when parties are unable to move further toward settlement.
19. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor's product, motorcycling, and other legal activities outside of work.
20. Organizations periodically turn to _________ to meet demandsfor talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.
21. ________________ include everything in a work environment that enhances a worker's sense of self-respect and esteem by others.
22. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
23. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)
24. ___________ is the process where managers provide feedbackto the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.
25. When conduction a performance feedback discussion, active listening requires
26. What can affirmative action assist organizations in achieving that diversity initiatives cannot?
27. In determining the competitiveness of benefits, senior management tends to focus mainly on
28. What is our country's income maintenance program?
29. ____________ is the biggest hurdle to overcome in a pay-for-performance plan.
30. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should
Community pharmacists are the health professionals most accessible to the public. They supply medicines in accordance with a prescription or, when legally permitted, sell them without a prescription. In addition to ensuring an accurate supply of appropriate products, their professional activities also cover counselling of patients at the time of dispensing of prescription and non-prescription drugs, drug information to health professionals, patients and the general public, and participation in health-promotion programmes. They maintain links with other health professionals in primary health care.