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10 Worst Automakers for Initial Quality

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The J.D. Power 2017 U.S. Initial Quality Study has been released. Each year, the J.D. Power U.S. Initial Quality Study examines 233 problems, organized into eight categories, measuring new vehicle quality at 90 days of ownership. This year's study was based on nearly 80,000 responses from owners and lessees of 2017 model year vehicles, with consumers being surveyed from February through May. New vehicle quality overall for the industry reached a new record high, improving eight percent compared to last year's record-setting year. The industry average for the 2017 study is 97 problems per 100 vehicles (PP100), down from 105 a year ago. According to J.D. Power, the only category to do worse this year was features, controls, and displays. The largest increases in problems were for cruise control, lane departure warning, collision avoidance/alert systems, and blind spot warning. Subscribe http://www.youtube.com/subscription_center?add_user=AutoGuideVideo YouTube - http://www.youtube.com/user/AutoguideVideo Facebook - http://facebook.com/AutoGuide Twitter - http://twitter.com/AutoGuide Google+ - http://goo.gl/LBxsP Web - http://www.AutoGuide.com AutoGuide reviews the latest new cars with test drives, car comparisons and shootouts plus coverage of breaking auto industry news, auto shows, rumors and spy photos. Help shop for your new car with informative car buying tips and car recall news, and be entertained with feature stories, Top 10s and car review videos.
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Текстовые комментарии (296)
Lyimo Ej (7 дней назад)
Lyimo Ej (7 дней назад)
Walter Golle (10 дней назад)
What about GM Ford & Chrysler How about an American vehicle list both good & bad
Lucky Valera (18 дней назад)
AXE T (24 дня назад)
If India had a JD survey on troublesome companies, the list may look like this: 1.Chevrolet 2.Ford 3.Tata 4.Hyundai 5.Mahindra 6.Fiat 7.Skoda
joe b (26 дней назад)
So AUTOGUIDE, let me get this straight. You say Hyundai is the leader in Lemons from January 2016 - December 2016. However, they're not on this list? Where and how do you guys get your info? I was going to buy a 2018 Elantra this summer now I don't know what to believe.
shreyanshellboy (28 дней назад)
Are you people bunch of stupid lunatic idiotic idiots. The car brands you people have show are known for 'Worst' initial quality....I mean brands like Audi, Land Rover, infinity etc. I think you people should go get yourself fucked from Chinese car makers then probably you'll understand what does worst quality mean. Idiots
tyler aliff (28 дней назад)
Alot of these are cars that try to go above and beyond with extra feature, but they mess up on some. Just as well i dont think its fair for them to be criticized about it. I mean seriously Mazda, Volvo, and Subaru? I mean WTH. Alot of these it because the dumbos the card dont know how to use the infotainment system.
paulparoma (1 месяц назад)
FIAT. Who would have thunk it?..
Marcel Tansie (1 месяц назад)
Fiat is garbage
chriss Whites (1 месяц назад)
Stop saying Volvo a Swedish brand. It is 100% Chinese owned brand!
TruAgape1234 (1 месяц назад)
william mize (1 месяц назад)
wheres ford chrysler jeep junk? this is rigged theirs no way ford cant even put a steering wheel on their fusion had to recall lotts of them junkers tell em quit go outta business ruining the good cars chevy honda toyota with their junk overproduction priced junk
Grahame Stroud (1 месяц назад)
jd5179 (1 месяц назад)
Initial quality should be first 3 years not 90 days . Why would someone take only 90 days to be in a reliability list?
Hunar Aggarwal (1 месяц назад)
Subaru, audi, mazda, volvo, range rover and jaguar are worst automobile makers??Really!!??? It cant be. Most of people buy these only ok. So these cant have so many problems.
THE XSE GUY Vehicle Videos (2 месяца назад)
....and just watched another list where AUDI was the 3rd BEST car so these reports are fucked lol
Oofer Gang (3 месяца назад)
Mitsubishi Mirage isn't on there disliked
icougarman369 (3 месяца назад)
Dodge is not on this list?
King of The Castle (27 дней назад)
icougarman369 nope and shouldn't be....my charger is 5 yrs old 0 issues to date...
Cody.B (3 месяца назад)
I’m kind of surprised to see Audi on there...
Raymond Longhurst (3 месяца назад)
Can’t believe fords not on list
Dylan Verkler (1 месяц назад)
Raymond Longhurst because ford rocks
granskare (4 месяца назад)
jdpower? many questions in single spaced papers - not my choice.
Michael Gilbert (4 месяца назад)
Initial quality is not nearly as meaningful as long term quality...
Teo P (4 месяца назад)
"...Are you surprised?" What a cunt. Yet on Kelly Blue Book, REAL CONSUMERS rate the 500 8.4 out of 10. As usual, JDP and Cons.Rep. offer shitty, subjective reviews
Car News 24h (4 месяца назад)
really nice!
Guru Khan (4 месяца назад)
In descending order Infiniti Nissan Subaru Audi Mazda Landover & Mitsubishi Volvo Jaguar Fiat
Steven Jones (4 месяца назад)
Were is Chevrolet on the list
cfg_Forumic (4 месяца назад)
No one cares if a car has a slight issue. These car reliability tests seriously need to start categorizing issues. Show us the mechanical damage to the engine and transmission, no one gives a fuck about else.
Tug Nuggets (5 месяцев назад)
Useless video... Call me old hat but I'd rather know how long the car with hold up mechanically instead of the useless features that are unnecessary
MASTER CHACHO (5 месяцев назад)
Subaru is one of the most reliable and 4th best by consumer reports, Audi is 3rd most reliable, also by consumer reports.
Mr Squiggly (6 месяцев назад)
This is totally wrong
Captain Mike Skywalker Of the first order (7 месяцев назад)
Mike Smith (7 месяцев назад)
I'll never own another Jeep.
Trevor Hsu (8 месяцев назад)
JD powers explanation of initial quality is wacky. It's just people complaining about confusing or annoying features. This isn't a reliability survey. I still don't get initial quality. Really suprised mazda, Subaru, and audi are on this list.
TheSleve22 (8 месяцев назад)
Im confused, Subaru is usually rated very high in reliability. Also why is Audi on this list for initial quality? i can understand problems down the road, but I have never heard anyone complain about Audis for the first several years.
Dylan Lewis (9 месяцев назад)
This list has little value because a majority of the complaints come from users who don't know how to use the infotainment or operate the vehicle's other features. Long term vehicle testing and surveys give a much better idea of how well a vehicle actually works.That said, I'm not surprised to see FCA has topped the list.
Gus Serks (9 месяцев назад)
JD power is about as reliable as a cows ass
Joshua Miller (9 месяцев назад)
Subaru and Mazda should not be on this list. Look at Consumer Reports and you will see they are rated VERY highly. I think it was just complaints about people not understanding the controls. I have a 2017 Subaru Outback and it is a year old now. It has not had a single problem. JD Power always did seem completely off from other auto research companies. I would not trust this list or anything from JD Power.
Aaron Lane (9 месяцев назад)
I believe these survey results came from old people and middle aged people who don't know how to read an owner's manual and complain about every sound these cars make. If younger people were given a chance with these cars, then the survey results might come out better.
Scott Krafft (9 месяцев назад)
Most of these are from people who can't read an owners manual. Except FCA. They're the worst.
UberDriver 27 (9 месяцев назад)
Well my Civic and Prius people u guys r safe to shut up Audi fanboys...
2009skyline (9 месяцев назад)
Lmao! Y'all this was based on JD powers. You know this shit is stupid.
Rammer213 (9 месяцев назад)
You know what fiat stand for dont you? It stands for, Fix It Again Tony.
Benjamin Burkhardt (9 месяцев назад)
Subaru has POS interiors though
Benjamin Burkhardt (9 месяцев назад)
Yet Subaru has most loyal customers and go for 300k miles plus
Carboy 13 (9 месяцев назад)
Subaru Mazda wtf???
• AlexGaming • (9 месяцев назад)
163 vocal 164 visual
Jason Park (9 месяцев назад)
Does this ranking factor in how many cars the company sells as well?
12 skits (9 месяцев назад)
I'm surprise Mazda, Subaru and Audi we're on this list lol..
ForeignBorn Patriot (9 месяцев назад)
Volkswagen not on the list!
ForeignBorn Patriot (7 месяцев назад)
Roger Ballard perhaps older makes. With yearly maintenance, the car is reliable. I'm on my second Jetta.
Roger Ballard (7 месяцев назад)
Yeah, it really should be right there below Fiat. Maybe even #1 after the warranty expires!
TEDdotcom (9 месяцев назад)
Seems like it was a mistake bringing back Fiat to North America again.
Matt M (9 месяцев назад)
Dumb survey or poor review of survey. No distinction between an issue that costs $1 to repair and does not effect the car mechanically, to a $1000 repair that will put your car on the scrap heap if not fixed.
Elijah The Truth (10 месяцев назад)
Honda Bitches!
Nukes Away (10 месяцев назад)
People who love cars are not included. Tech savvy folks are excluded. Most people buy the cars with safety features they don't understand and then complain because they are too dumb to figure it out. JD Power is full of shit.
Chris Soniak (10 месяцев назад)
Surprised to see Audi instead of BMW.... My BMW is a POS... Don't buy one.
Lauren Watts (10 месяцев назад)
chaos conference least estimate serve push raise hook
MAXIMUS (10 месяцев назад)
Why is jeep/fiat still in business? Cause there are plenty of morons still buying em....
trilingualkid (10 месяцев назад)
wow holyshit! if Landrover and Jeep beat infiniti in reliability then I definitely dont want to look at the Infiniti... Landrover is notorious for being in the shop.
trilingualkid (9 месяцев назад)
its based on JD power not base on Auto Guide
romel 4life (9 месяцев назад)
trilingualkid hell no that's something that will never happen these guys are terrible at what they do and got the survey all fucked up
YEWEI JIANG (10 месяцев назад)
JD POWER is such a joke that they even put MINI, Land Rover and Volkswagen on the top of most reliable manufacturer list in China! That's way ahead of lexus and Toyota!How much did they pay for this shit ranking?
Mitchell Happ (10 месяцев назад)
initial quality is hilariously misleading. I'll stick with consumer reports for vehicle reliability...
Benjamin Burkhardt (10 месяцев назад)
This is surprising for Volvo. They still make some of the longest lasting vehicles
Benjamin Burkhardt (10 месяцев назад)
They surveyed people who leased cars.
Harvard Ford (10 месяцев назад)
Interesting' I I love fords and chevys and American cars in general Jeep is trying tho They're definitely stepping up in terms of quality but I guess they still have ways to go
Ryno5150 (10 месяцев назад)
I have a suggestion to those who are having issues with their collision avoidance and blind spot warning systems - try actually paying attention what's going on.
TheeJoeyLee (10 месяцев назад)
Who did the survey...Millennials?
Ryan Slemmer (10 месяцев назад)
Doubtful, the Millennials would understand how to work electronics and other controls. Besides JD Power is ancient... most Millennials have probably never heard of them.
Tech Defender (10 месяцев назад)
Sorta scared about buying a cpo mazda now! But at least the warranty is going to save me if something does go wrong
Rick Pamaran (10 месяцев назад)
God I can't stand this girl!!
66skate (10 месяцев назад)
No matter where they are on the list, it's only 1-2 problems per vehicle. Since there's no breakdown of what the issues are, the survey is pretty useless. The higher numbers could be minor adjustments and the lower could be engine or transmission. Tell me after a year how things are going. You'll have more realistic statistics.
Masdow Gaming (10 месяцев назад)
All of the car brands is best on this list expect for toyota fangirl
Dee T (10 месяцев назад)
So Mazda made the list because dumbasses don't know how to use the infotainment system? oh ok, that tells me that this is an stupid list.
stop asking me to change my name! (10 месяцев назад)
00:31 says it all. What a stupid way to measure quality. J.D Power ratings are opposite of Consumer Reports ratings. Why ??
deon yang (10 месяцев назад)
surprise surprise, people always bagging out korean cars yet you don't see any korean brands on this list.
Jess Barnett (10 месяцев назад)
I'm surprised Mazda is on here too. I agree with the comments below- read your instruction manual on how to use the infotainment center in the car.
Victor Graziano (10 месяцев назад)
Luv my RF. So wonderful to drive (and fun too).
sidhu704 (10 месяцев назад)
Guys don't get worked up on this. These phoneys take results from poor unreliable narrow minded surveys. If you want reports like this, stick to something like Consumer Reports.
Matthew Vizcaino (10 месяцев назад)
Yeah I had a FIAT and I LOVED the car but the quality and customer service was REALLY BAD. I will never know one again
Piznick64 (10 месяцев назад)
Subaru noooooooooooo
Rahul (10 месяцев назад)
are you kidding me..... no alfa, chevy, gmc, ford, Land Rover.
E.J. Freestone (10 месяцев назад)
Jeep and Chrysler took hits due to the Fiat models 200/Cherokee/Dodge Dart being made by them and being GARBAGE!!! LoL.
The Lucky dog Vlogs (10 месяцев назад)
What is the problem with Infiniti ? I don't any problem in my 2017 q50.
Its_All_Kim (10 месяцев назад)
Ill give Mitsubishi till 2022 that they survive in the us market
genius2000 (10 месяцев назад)
Its_All_Kim yup. So sad tho. They could've done so much better. Improve the quality and bring back the Montero and evo, they will be stable.
NS (10 месяцев назад)
Its_All_Kim Nissan takes over Mitsubishi recently
Anthony Walker (10 месяцев назад)
Fuck JD powah...I heard the award only lasts 90days or somethin- mahk
Ellipsis of Triple Tap (10 месяцев назад)
JD Powers is their source... let's make an ad on their behalf; what could be wrong with the "experts"'? ;)
Deusex72 (10 месяцев назад)
No surprise. In Germany, FIAT is short for: Fehler (defect) In (in) Allen (all) Teilen (Parts) ;)
iLiketigerz101 (3 месяца назад)
FIAT is more like Failure In All Things.
Eclipton (6 месяцев назад)
According to Dale Gribble, FIAT stands for Fix It Again, Tony.
José Fonseca (10 месяцев назад)
Deusex72 some say that stands for Ferrari In Affordable Trim.. just another perspective
rainystorm88 (10 месяцев назад)
What people don't understand is that Reliability and initial quality are two separate things. Reliability is usually determined by major mechanical parts only, while initial quality takes into account of many little issues. For example my 2015 mazda3 has had issues with faulty speakers and infotainment freezes within the first 2 years. That's not to say it's a bad car. They are just not as strict in quality control on minor parts. This is what warranties are for! :)
theRealAV8r (1 месяц назад)
Actually 'reliability' these days is more than major mechanical show stoppers. Eg. Infotainment today can encompass everything from phone to nav to even hvac. A freezing, faulty infotainment system, or any number of modern eqpt/features that can cause repeated dealer visits (and all that entails) may not leave you stranded, but can render a car frustrating to use for modern living - ie 'unreliable'.
Josef Griveas (10 месяцев назад)
anything american makes this list
Carrington Hollister (1 месяц назад)
Josef Griveas uh... Jeep
conan900 (10 месяцев назад)
Thought this was actual problems, not infotainment issues and such. Clickbait.
BBdecool1 (10 месяцев назад)
How did we ever survive without all this tech found in cars today? And what is the relationship (if any) between quality and reliability? Lastly, it seems that car manufacturers (and maybe others) have figured out that the average person's driving ability has all but disappeared....hence the push toward autonomous driving. Maybe we all need to learn how to use our mirrors.... and how to reverse properly....and park...and just learn to drive. Yes driver aids can help but what good is an excellent infotainment system when your car has broken down in an undesirable area? ......and lastly (again!) what was wrong with knobs and buttons that we now need touch screens in cars? Are we not distracted enough while driving already? Peace.
Moochan Lee (10 месяцев назад)
HA! I knew land rover would be up there. Funny how it's not tied with the jag.
Zach Anderson (10 месяцев назад)
Mazda, Audi, and Subaru should not be on here
Elliott Manning (10 месяцев назад)
Are some of these "problems" actually problems, or just owners not knowing much about the vehicle and getting frustrated and saying something broke even when it didn't?
BMW 4 Life (10 месяцев назад)
Audi don't understand making german cars look bad benz and BMW is better but Audi can't be here
Bargainteers (10 месяцев назад)
Lol. FCA is glad to be on this list every year
W-_-T (10 месяцев назад)
What the heck? I have no issues with Mazdas system. If it crashes or doesn't boot that's why one thing, but if people are too stupid to figure it out and take time with it, that's another.
romel 4life (9 месяцев назад)
W-_-T that's because people are really dumb and don't know how to use them
the HORIZON (10 месяцев назад)
Never buy a Nissan.
Roger Ballard (7 месяцев назад)
And to think I drove my 94 Nissan D21 to work and back today ...actually, everyday! Not one time has it left me stranded!
Puff the Magic Dragon (9 месяцев назад)
Shit just read your first message ,was tired when I read it the first time so thought you said before 2010 which is why I asked if you meant after but that's what you said to begin with, I apologize was like 3 am just wasn't thinking clearly.
the HORIZON (10 месяцев назад)
Puff the Magic Dragon yes
Puff the Magic Dragon (10 месяцев назад)
the HORIZON Do you mean after 2010?
Brian Lawrance (10 месяцев назад)
the HORIZON they were great cars in the 90s. But ya I agree quality has gone down after merging with Renault
BCJDM (10 месяцев назад)
Fuck JD Power their awards are a load BS.
xennex (10 месяцев назад)
On my side of the globe Subaru again and again performing very well in reliability and have the highest percentage of returning costumers. have something dramatically happened that I'm not aware of?
terastarship2 (10 месяцев назад)
Mini rocks! LOL
hipostang23 (10 месяцев назад)
The survey is based on less than 80k responses out of the 17.55 million cars sold?!?! They are remarkably accurate in Fiat though...
marcello ponciano (10 месяцев назад)
what about the award for lasting quality?
King of The Castle (27 дней назад)
marcello ponciano according to JD Power that would be Chevy.... If that doesn't tell you this organization is BS, nothing will.... FYI the founder of JD Power was a former GM employee....lmfao

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