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Why does listening work? What can you do to be a better listener? How can you improve your listening skills? In this sales influence podcast I discuss 5 things you can do to be a more effective listener and 3 things to avoid when having a sales conversation with a potential client.
Music "Dream Killer" by http://wwwLumeraMusic.com/tracks
I need so much of why you have, I need to sell, I’m loosing my house I have people all around me makings 10 Thousand up to 20K and I’m 1 month in the hole however I know I’m going to be alright with all the INFO you provide....
A very warm and a rainy greetings from Nepal.
Your podcast is helping my life insurance sale by double in a month. I am glad that I get an opportunity to listen you. It has helped me a lot.
Thanking you for sharing ways to motivate customer.
Bishnu Raj KC
I've just started listening to your podcasts, Victor, and am up to about a dozen or so I've heard. The highest compliment I can pay you is to say that I've learned one or (usually) more things from each of them, and have given an enthusiastic like to them all. Thanks, and keep up the great work!
1. Listen to understand. Don't listen to respond.
2. Ask clarification and confirmation questions.
3.Pause and reflect before answering
4. Body language
5. Ask Open-Ended Empathetic questions
1. Don't say "Yeah, I know that!"
2. Don't step up in a conversation even when they don't finish
3. Don't say "Yeah, But" Instead say: "Yeah, And"
My job is to sell mobile phones only by doing cold calls, no meetings no follow ups, just presenting and trying to close the sales. I took so many good points from your courses along the way but I the problem I am facing is that I get many rejections through out the calls that by the afternoon I am already demotivated and sound monotonous. I would like to find a magical way to help me continue the day as energetic as I started it! It is an outgoing calls centre and it is automatic list that passes through the agents!
Just wanted to thank you Victor for all the help you had given me along the way, for sure I am not ignoring that, just wanted to specify that is cold calling is what I do all day and people shut you down right away because of the increasing numbers of telemarketers they get everyday!
Great question. It's called "narrowcasting" (via phone) as opposed to "broadcasting" (in person). Here are some tips: Listen for speed (velocity) to get their rhythm, listen for pauses, when you ask a question listen for tone (confidence), pay close attention to the words/phrases they use and so on. You can tell a lot about a person by how they respond to tough or sensitive questions. Hope that helps! VA
I am a huge follower of your videos and books - and a huge fan!
Right now i am reading the ned edition of "Sales Bible".. LOVE IT!
Would love to meet a person like you some days to talk sales
1) Never say, "I knew that!" or "I already knew that!"
2) Never step on someone's conversation (i.e., start talking before they finish speaking)
3) Never say "Yes, but..." Saying this negates what the person just said.
Hope that helps :-) VA
Community pharmacists are the health professionals most accessible to the public. They supply medicines in accordance with a prescription or, when legally permitted, sell them without a prescription. In addition to ensuring an accurate supply of appropriate products, their professional activities also cover counselling of patients at the time of dispensing of prescription and non-prescription drugs, drug information to health professionals, patients and the general public, and participation in health-promotion programmes. They maintain links with other health professionals in primary health care.