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Client says, "I'm just looking around." - Retail Sales

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Категория: Хобби и стиль
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Текстовые комментарии (115)
Darrell Tan (18 дней назад)
I find that the tips that you shared are practical. I love the example of the social proof. It reminds me of one of my ex-manager mentioned as people attract people.
SB Mayfair (1 месяц назад)
Love this Vid.. thank you. very informative!
pcosta (1 месяц назад)
Victor this is really great, I'm one of your big fans over in retail. I sell kitchen appliances, premium (viking, thermador, dacor etc.) and regular appliances (LG Samsung, whirlpool). I could think of many situations that this could apply too. Keep the retail stuff coming. A few things I could think of that may help others including myself is selling on value over price (upselling a range or kitchen from what someone originally had in their mind) or transitioning to adding more pieces. Another big thing is converting some people from regular to premium appliances. It would be great if you could provide some feedback or possibly do a video! Keep up the good work!
Amanda Kwong (1 месяц назад)
Omg, you're good👏 I'm not a sale person but all of your videos are great. I probably buy anything you sell. Seriously
George Williams (2 месяца назад)
Man I wish this guy was my mentor.
omar janjua (2 месяца назад)
Subbed!!! Thankyou for another great example of objection handling... first class
David Draguta (2 месяца назад)
how people buy Nr 1 NEED MONEY Nr 2 NEED MONEY
Lee (2 месяца назад)
Holy shit that’s good I never heard anyone do that to me if they did I’d buy something
Oliver Quintanilla (2 месяца назад)
Thank you for the video!
Discovering Parallel (2 месяца назад)
I'm just looking around! I'M JUST LOOKING AROUND! Leave me alone .......You are pissing me off now! I'm just looking around! Okay buddy that's it about time you walk off ........ I'm not coming here again!
Iris Aimme (2 месяца назад)
Hello, Victor. My name is Iris Rivera. I work in Conn's Home and plus, I suffer from social anxiety but I am trying to do my best and make a sale and know my customers. So far I have been turned down just by greeting or they just look for an appliance and don't give a chance to demonstrate the benefits for them. What can I do to up my game but also maintaining my cool
Barbara Mendez (3 месяца назад)
love It!!
Sabrina wyd (3 месяца назад)
I just started my first job retail this week and i’m such a newbie but i strive to be a best seller on the floor. This really gave me good tips that I will put into action today, thank you!
Mina Zandi (3 месяца назад)
I don’t think the scare thing works, I feel like it wont work on me.
Nick Gadsen (3 месяца назад)
I'm just looking around = I'm wondering about your five-finger discount.
Mildred Murphy (4 месяца назад)
what I learned from the video is, that when you make a person feel good, the person will become so comfortable, that she or he will want to make a purchase, because subconsciously the person now needs to complete the experience
Dylan Adams (4 месяца назад)
I don't have any sales training, just saw 4 of these videos, totally makes it easy to go along. this is awesome.
Mamdoh Eltouby (4 месяца назад)
Hello Sir! ..... (I'm a rebel) Your videos show me that I really do not know everything! And I'm a hard-core saleswoman
Ellie Stack (4 месяца назад)
Victor, Can you make a video on how to establish more need for your product. also a video on how to appear more confident with your price.
jeremy delaware (5 месяцев назад)
We need the one for i need to talk to my wife
waseem cassim (5 месяцев назад)
Great video
Jordan Bostwick (6 месяцев назад)
Instead of using “can I help you find something?” Try using “what are you looking for?”. It is a more open ended question and can lead the same response of “I’m just looking around” but it will give you overall better results in your initial engagement with a customer.
Richard Paredes (3 месяца назад)
You can also ask "are looking for something for yourself or a gift for someone? if they say for "themselves" you can now follow up with... "so I know what direction to point you in - are looking for something casual or more formal - like work" and whatever they say, then walk them over to the appropriate area and start asking what size they are etc... If they say they are "looking for a gift for someone" then you can ask "is it for someone special?" if yes, then you can ask if they were thinking along the lines of perfume/cologne, jewerly,etc and proceed to ask more questions. Hope this helps.
Victor Antonio (5 месяцев назад)
GREAT point Jordan! Thank you for taking it up a notch :-) VA
houstonsrb (6 месяцев назад)
I'm not even in sales and I find your videos captivating. Who knows where the future leads and so I enjoy learning all sorts of skills. Anyway - Great work! I appreciate you.
Fallofcharmsboutique / K.H (6 месяцев назад)
Wow thank you so much
A. Reshad (6 месяцев назад)
I got these answers but so far did not know what to say... thank for sharing your nice thought.
Biachi King (6 месяцев назад)
That was fannnnnnnnnnnntastic!!!!
Bruised Yet sweet (7 месяцев назад)
This video is very helpful! Your videos have helped a lot keep it up! :)
Rebeca Higgins (7 месяцев назад)
Awesome video!@!
DEALWITHIT DREALIST (7 месяцев назад)
some pretty good material here however never tell them that's the last of it there's no more because they never believe it
Fit4EPICness (8 месяцев назад)
What If you sell art... Or some luxury item .. what then any tips?? Thanks VA UR THE MOST AWESOME SALESPERSON IVE EVER MET...
Celine Ong 洁莹 (9 месяцев назад)
Thanks for the tips
Victor Antonio (9 месяцев назад)
You're welcome :-) VA
Sam H. (9 месяцев назад)
Are there any cliff notes of all these excellent videos/podcasts? This content is great but I find those videos/podcasts to be too long... I want to see them all but I don’t have the time...!!
jasson cardoso (10 месяцев назад)
Awesome tips!
Mohammed Patel (11 месяцев назад)
Hi Victor... Just came across your video. GREAT STUFF! Do you have a section specifically aimed at retail sales training? If so, where can I find them?
Gabriela Pick (11 месяцев назад)
I like you.
History Ends Here (11 месяцев назад)
Hey Victor, thanks for making this video. I’m a new hire to a store that just opened two weeks ago, and at first I thought people were saying they were just looking because the store was brand new. But it sounds like people will always be saying. I’ve came here looking for help with the start and the close. I’ll be checking out your videos on the subjects.
Scentual Obsessions (11 месяцев назад)
Hi Victor, hoping you can help me out. I sell "our version of" perfume at the flea market and have my own store there. They are a higher quality than you find in Walmart but of course not as good as the originals. I sell them for $10 each which 1 other vendor has originals for retail and a few versions for $20 and up but a lower quality. So basically my question is some people walk in and think they are getting the originals for $10 and are not willing to give my high-quality our version of a shot. How would I be able to convince them that buying my $10 versions are better than the $80 Originals? Because the first thing that usually ask are these real and I reply with they are real but they are not the originals, they are a high-quality version of the originals and some people don't care but other people just walk right out. I sometimes will say it's an off brand cinnamon toast crunch vs cinnamon squares. Their main concern is the sent does not last as long as the originals. Any advice would be greatly appreciated.
Charismatic (1 год назад)
Can I help you find something? I love it when people come in to browse. Let me show you our highlights. I like you. SCarcity, social proof. Influence book.
Victor Antonio (1 год назад)
Thank you! VA
Assaf V (1 год назад)
Thank you :)
Kevin Charles (1 год назад)
Hi Victor, I'm new to direct sales. I've had years of experience in customer services etc but this seems so different. I am in double glazing sales. The biggest issue I get is price difference between what we give and what we want to sell for, can you help
Timothy Pitts (1 год назад)
I have a question. I sell phones for a living, if you can call it that. Things have been tough with the minimums, and they have increased a lot over the last year. In doing so, my team has lost a LOT of their motivation. Between that, the ever changing commission structure, and the fact that the traffic has decreased from the high turnover of store managers before me, I find they are not pitching a lot of the products. They aren't caring about their sales because they believe from the start of the month that everybody who comes into the store doesn't want to spend money at all. It's effecting their paychecks and it's effecting their motivation. What's the best way to coach motivation? I fought hard to get to where I am, and I want to hit my goals, but my team is lacking motivation. I would like to change that.
John Radford (1 год назад)
Yes you need to prepare so you don't miss those opportunities when they come.
John Radford (1 год назад)
I have watched and heard so many of these and even though they have their benefits they are still limited. They don't make you a person everyone buys from. There are many variables and situations that need to line up for a sale to still take place. In direct sales your relationship with the person who dishes out the leads is actually more important than your abilities in selling the leads. Never underestimate politics and selling to your superiors. You can be the greasiest salesman on earth if you manager doesn't like you he can make you look like the worst sales man on the planet. However I appreciate he is talking in a retail scenario and to be fair its better than the usual can I help you.
Victor Antonio (1 год назад)
I agree John; life is full of random variables that can affect a sale. The best WE can do is prepare ourselves as best we can and close as many as we can. VA
Bridget Eserifa (1 год назад)
Thank you so much. Great podcast. I make hats and I used to charge NGN8,000 sometimes NGN10,000 for my hats and still customers say the price is too high. Most of the time, the cost varies with the design. Then I attended a training and I was told that I was charging too little because honestly my designs are beautiful and different that I need to take the price up and find a stockist. So I designed my first collection and I found myself a stockist and we agreed that whatever the cost would be in her store, that's the same it would be with other stockists and individuals. So my prices are higher and my designs are even more beautiful and unique but I still get the "your price is high, I found someone ready to make the same hat for 15,000 naira". Please how do I handle such? I get confused and upset sometimes. I'd really appreciate a response. Thank you sir.
Bridget Eserifa (1 год назад)
Thank you so much. I really appreciate. 😊
Victor Antonio (1 год назад)
BE, if you designs are worth the money than charge the money (price). You're going to have people who WON'T buy on price (20% of them) . Another 20% will pay the price; no problem. It's the 60% you need to go after. 1) Be confident when stating price 2) Remind them it's not price their buying, but a valueable item/design...a WORK OF ART! Client: That's too expensive. You: If it were any hat, you'd be right. But this is a work of art and it's unique. You can't find it anywhere else. So Mr. Ciient, do you want to buy a hat, or do you want to buy a designer look that will impress others? --- Something like that....VA
Bridget Eserifa (1 год назад)
They also pointed out to me that some of them won't patronize me when the price is low because they'd think it's poor quality work. I also did market research and found out that other milliners in Nigeria charge up to 20k for a hat. So my hats are now between 20 to 30k depending on the design. Please help me.
RuthlessSaint91 (1 год назад)
Ayaz Haq (1 год назад)
victor thank you very much.
Adam Hurd (1 год назад)
Victor Antonio, your videos are the best on sales that I can find on YouTube!
Andre Cash (1 год назад)
Victor, thank you for your insights to the world of retail and business! I will read that publication you "highlighted" today. Good day sir.
Michael Betti (1 год назад)
victor Antonio how you find any time to even put videos and podcast online like every day amazes me i admire you and youre work i watch youre videos and podcast all the time and they help me greatly...very motivating. thank you so much.!!!!!!!
Karl Vanderveldt (1 год назад)
Hi Victor, i am in the sales industry in caravans new and second hand in AUSTRALIA :) love your work and your effort in showing others how to do it but i am having some problems that i would love to see on a video - here they are emailing the client on a product a lead or a inquiry getting them back in after the first walk in if your haven't sold at first buying stock from phone (buying stock for yard) other peoples caravans Thanks Karl
Esteban Negrete (1 год назад)
you are incredible. I'm amazed of how you have solutions for every situation, industry etc. can't never get enough info from you. I'm addicted to your post cast.
Matt Watlington (1 год назад)
will be showing this video to my employees in my furniture store tomorrow during our morning meeting. we encounter this all day, every day. thanks!!
Phillip Rhodes (10 месяцев назад)
This is a good way to make sure a lot of people turn around and walk back out of your store. If somebody says "I'm just browsing" it really translates to "I'm specifically *not* interested in your high pressure sales bullshit". Not realizing that and continuing to intrude on their time and space is just going to piss people off.
Victor Antonio (1 год назад)
Excellent! Thanks for the feedback Matt!
Ford Studio (1 год назад)
hey Victor. hope you fine. I'm working in a hotel as a receptionist I want to sale all we have but we are selling only to those who are coming in and the other time we are just waiting for guests I want to know how can we use this free time to attract more guests to have room with.
Ford Studio (1 год назад)
You know what boss! You made my day by giving me best ideas thanks a lot for that I know there is no equal things to pay for best ideas but working on them we can. Thanks & Regards Zeeshan Ali
Victor Antonio (1 год назад)
Are you making phonecalls? Are you using social media? Are you using SEO/SEM techniques to drive more traffic to your website? ARe you writing articles/blogs about your company? There are soooooo many things you can do :-) VA
Coco Mama (1 год назад)
How do I become better at selling cell phones for Sprint? Also how would you go about converting a customer over from one carrier to Sprint? Thanks for your help! You're awesome!!
Straw Berry (10 месяцев назад)
ladistar Probibly not. They don’t get paid or trained to sell effectively, but to simply run a store. Sales is a very personal thing and if associates aren’t paid commision or don’t care about comission, then they’ll provide bad costumer service. Thats why good salesmen end up in realestate and car lots where the sales pay large comissions.
ladistar (1 год назад)
icawn that's pathetic. Most retail sales associates are as dumb as rocks, in my experience. I almost don't even bother asking questions anymore because it's almost guaranteed they won't know the answer. I mean, do these people get any product training at all?
icawn (1 год назад)
I recently did not buy a phone in a Sprint store because the person lied to me on value and provided no insight. She said the LG G5 was a super value at a discounted price of $350. I used that phone in the store to research and learn I was getting ripped off and her 50%-off story didn't have squat for value. Plus, she didn't know the hardware specs for any of the phones. I tried to dumb it down to smoothness in games or intensive apps and she had no clue. She didn't know the 4G bandwidth of the network for the area. She had no clue about network and hardware benchmarking software/websites. I had never purchased a smart phone before and knew more about how they function than she did. She didn't know what new phones were coming to sprint. Told me a phone wasn't going to be available, although I already researched before hand and found it was (the Samsung J7), which was supposed to be released to Sprint that day according to reports. I ended up buying the G5 for $175 refurbished on eBay and a sprint chip for $10, delivered to my door and activated in 3 minutes via phone tech. It is every bit as good as new. I wasted over an hour in that Sprint store and 1hr of driving. She was an assistant manager too lol. The rest of the employees in there either didn't know anything, either, or they just didn't proactively give a damn. They were playing on their own phones most of the time. Forget sales tactics, I'd say know your business first!
ולאד ורבי (1 год назад)
so right. You are the best.
Epic Animal Team (1 год назад)
This is awesome!!
Victor Antonio (1 год назад)
Thank you! VA p.s., Great avatar :-)
Asrar Banat Ladies Center (1 год назад)
The problem that we see in today's society is some people work really hard to get and deserve what they got, making all the sacrifices along the way, yet some jealous haters just by looking at them, they want to get what they have neglecting all the painful process people went through to the extend of even killing the person to get what they have, i hate to say it, but some programming in our society must change, there is tremendous work, pain, disappointment, hardship, suffering, sweat, headache, energy, u name it and that's what we call the process to become what you dreamt to be one day, it is unfair for anyone to jump in and grab what we work hard to get it, just because they believe they are entitle for the simple fact that you got it means they can too, it is not easy mostly if you are self made, i have been with so many, every body want few commit, so let's say you can have it but you need to have what it takes and i hope it involve more than the looks.
Bharti Phulwani (1 год назад)
victor after seeing your videos i have become ur greatest fan.....there is not a single day when i don't see it....yesterday I read your sales influence book and could not stop myself to read the whole book the same dat.....it was just awesome.....I have no experience in selling but now i think with the mentor like u I will definitely become master in sales......thanks for ur videos.....specially your how to sell series.....love from india
Victor Antonio (1 год назад)
Thank you Bharti,...you made my day :-) VA
Huu Tri Banker (1 год назад)
Thanks sir. you are now my idol. I am a banker in Vietnam that very grateful for my and my job. Quick question you have any video about selling in banking with subtitle? by any ways thank you!
anil sati (1 год назад)
Awesome sir, this is what I was looking for. Working for Tommy Hilfiger retail sales. Thank you so much.
martin ashak (1 год назад)
the best i been looking for the topic and founded thank you
Victor Antonio (1 год назад)
Thank you Martin!! VA
Octavio Ochoa (1 год назад)
Excelent advise being following and is working thanks!!!!!
Victor Antonio (1 год назад)
Double O, thank you! VA
yz hakim (1 год назад)
Thanks for food info Victor. Can u share how to be good at selling credit card ?
John K (1 год назад)
once again, awesome info!
Victor Antonio (1 год назад)
Thanks John for listening and commenting! VA
Auren Lengkong (1 год назад)
Hi Victor do you write any book on Sales and Sales training that I can buy?
Front Drag (1 год назад)
Great! Now I'm gonna smash the system in my company :)
Victor Antonio (1 год назад)
http://www.SellingerGroup.com/free-books - Download for FREE :-) VA
Wendy Harris (1 год назад)
Lets say someone filled out a contact form for what you offer. You call them and they just keep saying,"I'm just looking". "I wont needs this for another 5 years". You can tell they are really considering it now. What do you do? How do you respond?
Victor Antonio (1 год назад)
Your job is to show them how much money they're losing every day by not taking action. Unless you can quantify this number and have them believe it, they won't take action. VA
caseyc4683 (1 год назад)
Victor. Great video as usual. Quick question, any ideas on how to create scarcity on a product like service or a software/program? I sell Merchant Services so credit card processing doesn't exactly go out of stock ;). Thanks for all the great advise!
Victor Antonio (1 год назад)
Scarcity might not be the answer. In the payment service world, fractional percentages count. I would try to find something I can do or offer that most other do not offer. Scarcity does not work in a commoditized world of products. VA
Martin Morris (1 год назад)
nice tips will apply this week.
Victor Antonio (1 год назад)
Again, thanks for listening Martin! VA
Adnane Fegrouche (1 год назад)
I do not know how how to apply these golden tips to my job (Front desk clerk).
Victor Antonio (1 год назад)
Depends what you're trying to sell...if you're selling at all. Help me understand what you want to accomplish. VA
Osneider Fontalvo (1 год назад)
thank you very much victor, Im going to apply this to my job for sure,
Victor Antonio (1 год назад)
Let me know how it works for you! VA
Thirty3rty (1 год назад)
Oh that's nice. "Let me just highlight something for you." It worked perfectly, used it yesterday and the customer ended up buying the product. Thank you Victor. Let me add something. This technique works very well in the German market, where people in general are more resistent towards sales people. This attitude has improved over the last years, but you can still feel it here and there. You need a really honest, warm smile and an aura of self-assurance to open them up quickly. Else you have a hard time. Highlighting something for those people and then leaving them alone (of course, you invite them to get back to you in case they have questions) is a great way to make a good first impression and get into the sales process smoothly. I've implemented some of your advice in my work. With great results, I should say. So let me give something back. I use this technique when I meet customers who are suspicious towards sales people. You often have only a few minutes to build your credability and if you fail, they drop you. My situation is also very competitive since sales people of our competitors work at the same place which is ok since it is a big retail store. So they see company A, B and C walking around. Now, the customer thinks that a person from company A will try to sell them product A right? There is a pattern here which says: This guy will sell you the products HE wants you to buy, not the one I need. This increases resistance. So what I do is, I attack and break the pattern. First, I acknowledge that I work for A. And then I say something like: Yes, I work for them because I believe in the products and the quality. I think it's the best brand and I only want to work for the best. But I also know all the other devices and I will sure show you all of them. And then I just continiue to show them around. No need to hide your banner. Of course, this should be true. If you don't believe in your company, you are lying and people will notice. Nobody likes liars. Now it gets tricky. My first recommendation is product B or C. This is the part where I break the pattern since he expects me to sell him A. I will tell him a few good things about this product, but I don't hype it. Now I've built credability. If he wanted, he could end the sales process now and buy B or C. But he won't because he wants to see one or two more products. After that it's easy to show him a product of our A company. At that point he will be very open and attentive to your suggestion. Now I present him our device and, of course, tell him about all the great things. He ends up thinking B is okay but A is the real deal. Let me say you have to be really empathic for this technique and you should practice it a lot with small sales to be save with the big ones. Also, honesty is key. I really do have to better product. This is only a way to get the customer to understand and not let his own prejudice trick him into buying something bad. If you do it correctly, your customers will really appreciate what you did for them and come back when they need more.
Thirty3rty (1 год назад)
Thanks Victor
Victor Antonio (1 год назад)
Very clever approach!! By "taking it away" (the A product) it piques their curiosity. NIcely done! VA
Mr International (1 год назад)
Antonio, man i need your help. i was close to a sale on a big deal i was working on. and the client backed out on me and went to a competitor!!! how do you deal with all the work and effort you put into the deal to only lose it in end and make no money....all that time and effort wasted
Victor Antonio (1 год назад)
Step 1: Shake your head Step 2: Breathe deeply. Now, Step 3,....joking aside, analyze why you believed it happened. Really analyze what you did right and wrong and simply,...learn and move on. That's what sales is all about. VA
Joshuadaddy106 (1 год назад)
Great video
Victor Antonio (1 год назад)
Thank you! VA
Roy Hernandez (1 год назад)
Thanks Victor. I'm in Men's clothing and I can use this very helpful.
Victor Antonio (1 год назад)
Thanks Roy! VA
amsterdam shooter (1 год назад)
victor i hope you can help me with my situation. im gonna start workin at a phone store and i was wondering. how am i going to convince my costumer that they should take my offer because they are stuck to that phone for 2 years its alot harder to convince people then when they can just buy it and forget about it. i hope you can help me with this
Jose Antonio (1 год назад)
Excellent video‼‼ keep it coming!👍🏼📈
Victor Antonio (1 год назад)
Thank you! VA
Malkijah Rashad (1 год назад)
Good info Bro! Very helpful for retail.
Victor Antonio (1 год назад)
Thanks MR! VA
allpraisemeful (1 год назад)
great video! Focus on retail was useful. Thanks
Victor Antonio (1 год назад)
Thank you! VA

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