Car dealership hidden-camera investigation reveals how service centres upsell you on unnecessary work.
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Took in my Honda accord for pass airbag recall here in LA was told my front brakes need replacement like yesterday and they're down to bare metal and very dangerous.. cost $385. I said done with air bag they said yes I replied thanks and took the car. Drove 10K miles on the same brakes with 0 issues and when I heard the warning squeacks come on I went to Autozone got pads $40 and put them on in 30 mins. Problem solved!
Same thing happened with me , when i took my car to dealership and they said your radio needs to be replace it’s internally damage gonna cost around almost 900$ and its was just software problem which I figured out later and fix it. And cost me 38$.
...ever wonder why soooo MANY dealerships now are offering free oil change packages (sometimes for the life of the car) with purchase? because they know, they can up sell unnecessary service procedures and overcharge for them....so many people don't know about cars and dont READ THEIR OWNERS MANUAL and just put blind trust in the guy at the service desk who is not a mechanic; but just another salesperson most likely working on commission just like the people on the sales floor....they spin fear tales of what "might happen if"...and mary smith or jim tom brown dont know enough about cars to research and learn and they get hooked...
truth is, dealerships have to make money and they dont make it off of selling cars or parts...the service dept is their cash cow...some dealerships her in the states charge as much as $150 an hr for labor but only pay techs $20 an hr or less....and they have to buy their own tools... (a good neighborhood shop: 65-80/hr)...so protect yourself...READ YOUR MANUAL and take time to learn a bit about cars.
15:55 "Spark plugs are basically the brain of the vehicle" LOL I have respect for women who actually have automotive knowledge. But i have NO respect for that woman, who was just talking BS out of her behind.
owners manual is a bunch of nonsense, "lifetime fluid" is nonsense, regardless of what vehicle you own, all fluids should be changed atleast before 100,000km, idc what the owners manual says, dirty fluid causes friction, and friction wears down parts. they say youre fine for 200,000km on your transmission fluid sure. but all that dirty fluid might be the only thing that is keeping the transmission from slipping. Up selling when things dont need to be done is out right wrong, but i tell my customer the truth about there owners manual, its just minimum maintenance that gets you into a new car quicker.
Pcv- positive crankcase ventilation or your so called pair valve- needs to be inspected for proper operation, blow one way and blow the other way. If you get flow one way and not the other then its good. But did you people go to school and dedicate your life as a technician? No? Oh i didnt know your mermaid classes taught you about emission regulation.
Lesson #1: Always know how to do simple replacement of snow tires or flat tires. Lesson #2: Know how to troubleshoot and fix normal car problems. This is to prevent unnecessary trip to the dealership shop.
SURFACES for Mural Visionaries What⁉️Could you explain your comment? It sounds like your saying it’s the customer’s (vehicle owner’s) problem if they get ripped off. Are all vehicle owners that get ripped off “naive”, and “afford to be naive”❓Or they can just “afford to be naive” because they don’t “shop around” every place in town for the “best service”❓And, then of course, it’s the consumers “problem” because they don’t know which place had “the best service “❓
I’m not sure what you meant, exactly, and maybe I am mis-understanding...I’m probably one of those people that can AFFORD to be naive, lol 😆
i used to work for honda, youre gonna need a power steering flush, brake flush, trans flush, and your tires are at 4 mm, i recommend 4 tires and an alignment, your 75,000 mile civic isnt in good shape. thatll be 2000 dollars,
While traveling, I once took my 96 Chev s-10 into a dealership because the check engine light was on. While watching the mechanic from the waiting room, I noticed he was moving between 2 other vehicles on the rack. I went out and asked the service manager if my vehicle was done now and he said it needed to stay on the rack a little longer. When I asked why it looked like the mechanic was working on other vehicles at the same time, I was told that the service repair book that they used, called for my work to take 90 minutes to perform. Even if the work is done sooner, they will leave my truck on the rack for the full 90 minutes. He wouldn't even let me see the schematic of where the replacement part went in. I realized some time later that I could have bought the part and put it in myself in their parking lot, and in a lot less time. I was also told that the used car warranty didn't cover this item because it was described as an electrical part and not covered, which speaks badly for the dealership where I bought the truck.
The truth is MANY DEALERS will recommend services, charge you for them, and the whole time your car doesn't leave the parking lot! The services you paid for were NEVER DONE (because you can't prove they weren't done)! DON'T GET ME STARTED ABOUT AUTO BODY REPAIR SHOPS!!!! THAT'S ANOTHER BEAST WITH TOO MANY RIP-OFFS TO COVER!!!!
The whole point of having Synthetic oils is to change your oil less and less due to the durability and longevity. I owned my Highlander for a little over 8 years now and ever since pass the required manufacturer warranty for Canada. I been changing my oil to the maintenance owners manual which is based on the USA one and for some reason isn't honored by Toyota in Canada as they ship their cars with regular oil. Which I was using for a year after the warrenty ended. The dealership however was good in following with the standard oil schedule. Also most people don't know but if you can't get bulk discount of oil from your local hardware shop. You can buy oil most of the time cheaper and in smaller quantities from your dealership. I saved around 20-30% off without needing much storage.
I had an ABS problem on my VW. Dealership wanted to build in a new one for ~1400€. My father (who has no real clue about cars) looked up my model online and stumbled across a forum thread or something like that. Following up on that I opened the hood, opened a compartment for the larger fuses, unscrewed the one for ABS... and found that without the screws tightened the fuse fell into two pieces. Got a new one for 2,12€, put it in and what do you know, problem solved.
1400 for something I could fix myself for 2,12.
Ever since then trust in the dealership is more or less gone. Was it a screw-up? Admittedly the fuse _looked_ fine. The break was only detectable by actually unscrewing it. Maybe the mechanic sincerely looked it over, didn't notice it and genuinely believed the entire thing was broken.
Or maybe they thought "Hey, let's make a lot of money! Who does this guy think he is, coming in with just a fuse problem? We won't make money of _that_!"
I stopped going to dealerships when the ppl told me I needed new spark plugs and a new cap....really I said, I just changed them last week. You are either trying to rip me off or your mechanic has the mechanical knowledge of a 5 year old child.
This is why I do all my own work, or take it to a mechanic that I know (goes to church with my grandparents, great guy) when I can't. I'll never step foot in a dealership, except to buy the occasional part if I can't get it anywhere else.
This is why everyone should learn to work on the car themselves, buy a repair manual. Even on my 2014 Camaro the transmission filter and fluid was easy to change, took time and a lot less expensive than the dealership.
I took a 2 year old car to a "dealership' and (after a few oil changes) had an oil leak, water leak and air conditioner compressor leak (after 1 week)! Never had this happen before in 35 years of driving! I have private mechanics work on my car now!
Community pharmacists are the health professionals most accessible to the public. They supply medicines in accordance with a prescription or, when legally permitted, sell them without a prescription. In addition to ensuring an accurate supply of appropriate products, their professional activities also cover counselling of patients at the time of dispensing of prescription and non-prescription drugs, drug information to health professionals, patients and the general public, and participation in health-promotion programmes. They maintain links with other health professionals in primary health care.