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Car dealership ripoff: Hidden-camera investigation

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Car dealership hidden-camera investigation reveals how service centres upsell you on unnecessary work. To read more: http://cbc.ca/1.4300557 »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS Connect with CBC News Online: For breaking news, video, audio and in-depth coverage: http://bit.ly/1Z0m6iX Find CBC News on Facebook: http://bit.ly/1WjG36m Follow CBC News on Twitter: http://bit.ly/1sA5P9H For breaking news on Twitter: http://bit.ly/1WjDyks Follow CBC News on Instagram: http://bit.ly/1Z0iE7O Download the CBC News app for iOS: http://apple.co/25mpsUz Download the CBC News app for Android: http://bit.ly/1XxuozZ »»»»»»»»»»»»»»»»»» For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
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Текстовые комментарии (7308)
Fortnitefunny 2000 (2 часа назад)
In Pennsylvania thay up sale 24/7
THE CURE (7 часов назад)
jessica ill work three jobs to keep you happy
TheThegamingguy (9 часов назад)
I'm a mechanic by trade so no matter what I'll always do maintenance on my vehicle myself
JRDNGIXX (10 часов назад)
Took in my Honda accord for pass airbag recall here in LA was told my front brakes need replacement like yesterday and they're down to bare metal and very dangerous.. cost $385. I said done with air bag they said yes I replied thanks and took the car. Drove 10K miles on the same brakes with 0 issues and when I heard the warning squeacks come on I went to Autozone got pads $40 and put them on in 30 mins. Problem solved!
Khizar Ali (11 часов назад)
Same thing happened with me , when i took my car to dealership and they said your radio needs to be replace it’s internally damage gonna cost around almost 900$ and its was just software problem which I figured out later and fix it. And cost me 38$.
SolamenteVees (14 часов назад)
Brake fluid is hygroscopic; Honda recommends to have it replaced every 2-3 years. It's in your owner's manual.
skymaster5543 (15 часов назад)
Just bend over, and you'll get Quality Service..
Aaron Brockington (18 часов назад)
...ever wonder why soooo MANY dealerships now are offering free oil change packages (sometimes for the life of the car) with purchase? because they know, they can up sell unnecessary service procedures and overcharge for them....so many people don't know about cars and dont READ THEIR OWNERS MANUAL and just put blind trust in the guy at the service desk who is not a mechanic; but just another salesperson most likely working on commission just like the people on the sales floor....they spin fear tales of what "might happen if"...and mary smith or jim tom brown dont know enough about cars to research and learn and they get hooked... truth is, dealerships have to make money and they dont make it off of selling cars or parts...the service dept is their cash cow...some dealerships her in the states charge as much as $150 an hr for labor but only pay techs $20 an hr or less....and they have to buy their own tools... (a good neighborhood shop: 65-80/hr)...so protect yourself...READ YOUR MANUAL and take time to learn a bit about cars.
Alejandro Velazquez (1 день назад)
upselling does not only happen at dealerships but also at all these "quick lube" store's like jiffy lube ,tire kingdom ,pepboys, ect. be VERY carful guys.
Happy Hands (1 день назад)
15:55 "Spark plugs are basically the brain of the vehicle" LOL I have respect for women who actually have automotive knowledge. But i have NO respect for that woman, who was just talking BS out of her behind.
TheMechanicGamer Vids (1 день назад)
What if the licensed mechanic is scamming them too!?
Austin Showers (1 день назад)
owners manual is a bunch of nonsense, "lifetime fluid" is nonsense, regardless of what vehicle you own, all fluids should be changed atleast before 100,000km, idc what the owners manual says, dirty fluid causes friction, and friction wears down parts. they say youre fine for 200,000km on your transmission fluid sure. but all that dirty fluid might be the only thing that is keeping the transmission from slipping. Up selling when things dont need to be done is out right wrong, but i tell my customer the truth about there owners manual, its just minimum maintenance that gets you into a new car quicker.
Fely Abernethy (1 день назад)
canadians are so corrupt and dishonest.
IE BADBOY (1 день назад)
victor flores (1 день назад)
ITS CALLED A MAINTAINCE SCHEDULE! The engineers that developed your vehicle don't get paid for nothing. People you have to understand your ignorance is not my concern, but your safety is.
victor flores (1 день назад)
Pcv- positive crankcase ventilation or your so called pair valve- needs to be inspected for proper operation, blow one way and blow the other way. If you get flow one way and not the other then its good. But did you people go to school and dedicate your life as a technician? No? Oh i didnt know your mermaid classes taught you about emission regulation.
Lilly (1 день назад)
Its called dont go to a dealership
Aman Singh (1 день назад)
All set up. Look at the camera angles
Tom Tu (2 дня назад)
"Spark plugs are basically the brains of the car" 🙄😂😂😂
Addison Wasiuta (2 дня назад)
Shop wanted 450 bucks to change an oil pan gasket. I laughed and left
Addison Wasiuta (2 дня назад)
Do your own maintenance
TJ Israelsen (2 дня назад)
The average service manager makes around 80k/year
TJ Israelsen (2 дня назад)
I just traded my boring, zero repair honda in for a bmw to add some repair excitement to my life
Jennifer Henderson (9 часов назад)
TJ Israelsen (2 дня назад)
"spark plugs are the brain of the vehicle" Hahaha. They literally have a brain, its called an ECU
Anthony Porreca (2 дня назад)
The problem here is cars are built so well today most don't actually need any real mechanic work through out the course of the time you'll own it.. Maintenence is all that's left in the business.
MHG Scrubadub (2 дня назад)
They probably get paid a spif or a percentage of the sale of each of the items. I do it all the time at my work all the time:)
DS C (2 дня назад)
I find it hard to believe that Canadians would ever cheat each other.
Rhouges81 (2 дня назад)
Lesson #1: Always know how to do simple replacement of snow tires or flat tires. Lesson #2: Know how to troubleshoot and fix normal car problems. This is to prevent unnecessary trip to the dealership shop.
Fluffy Kitten (3 дня назад)
Remember folks, the spark plugs are basically the brain of your vehicle
PjSalt BabyRage (3 дня назад)
they forgot blinker fluid
Trans am Trans am (3 дня назад)
John Ford (3 дня назад)
Mark Whitten the mechanic reminds me of Mike Holmes the house guy! Lol same knowledge, different industry.
Archer Sterling (3 дня назад)
The recall info is true. Went to the dealership with a recall notice. Said didn't have part would order and call me. Year later never called and sold the car... to the same dealership lol.
Robert Etzenhouser (3 дня назад)
Does anyone know why Honda dealerships in Canada are red, but in the United States they are blue?
LaMont Melrose (3 дня назад)
Country color preference...look at the National flags
JJ Winn (4 дня назад)
PAT SAJAK became an automotive consultant? who knew?
welder878 (4 дня назад)
Watch out for Rhinelander GM took truck in for coil problem they got me for 7000.00 and now truck doesn't run.
Dan Burch (4 дня назад)
If it seems too good to be true, it probably is. A play on that is: If you feel like you're being ripped off, you are being ripped off.
SURFACES for Mural Visionaries (4 дня назад)
Canada should put these scumbags on their deathrow.
SURFACES for Mural Visionaries (4 дня назад)
If you want an airbag, ducktape a microwaved bag of popcorn to your steering wheel.
SURFACES for Mural Visionaries (4 дня назад)
If you can AFFORD to be naive, thats YOUR problem. If you cant afford, you shop around and look for the best service.
Jennifer Henderson (9 часов назад)
SURFACES for Mural Visionaries What⁉️Could you explain your comment? It sounds like your saying it’s the customer’s (vehicle owner’s) problem if they get ripped off. Are all vehicle owners that get ripped off “naive”, and “afford to be naive”❓Or they can just “afford to be naive” because they don’t “shop around” every place in town for the “best service”❓And, then of course, it’s the consumers “problem” because they don’t know which place had “the best service “❓ I’m not sure what you meant, exactly, and maybe I am mis-understanding...I’m probably one of those people that can AFFORD to be naive, lol 😆
TheTraffic247 (4 дня назад)
In the US some dealerships will tamper with your car just enough so they can sell you services. Sadly it's pretty hard for ppl to know.
Jared Hamilton (4 дня назад)
Did CBC really just have a woman tell me the best way to integrity test my mechanic? Hahahha CBC is always good for a laugh.
El Patron (5 дней назад)
Yeah but what about the blinker fluid?
Jessica Read (5 дней назад)
more lying. This is why we hack things ourselves and for others. It's all about making money out of other people. a lie.
ღ J-me ღ (5 дней назад)
Or just go to Walmart, spend $60 and buy the diagnostic tool called Fixd and find out yourself what it needs.
Jahn Kaplank (5 дней назад)
10:21 is the moment I changed my opinion to GUILTY (from neutral). Once they start with the 'no camera' and 'private property' BS, it's over.
Sami Baros (5 дней назад)
i always do all by myself
Liveon1 (5 дней назад)
DicoMan Accidentally all thieves in this video were white, just a coincidence
Robert Enox (5 дней назад)
Think I will buy a mule! I hear they can get 40 to 50 miles per 1/4 bale of hay...
Ken R (5 дней назад)
One huge issue that is not addressed in this video is, why in heck are ppl buying a Chrysler product to begin with...
ja b'aaron kowalski (5 дней назад)
i used to work for honda, youre gonna need a power steering flush, brake flush, trans flush, and your tires are at 4 mm, i recommend 4 tires and an alignment, your 75,000 mile civic isnt in good shape. thatll be 2000 dollars,
ja b'aaron kowalski (5 дней назад)
oh also upon inspectin we noticed your rear drum brakes could use a clean and adjust, thatll be another 500 dollars maam
Mambo Show (5 дней назад)
Why was there a scion manual in his Dodge Nitro tho
mrvayne01 (6 дней назад)
Hmm. I get this kind of treatment at every other kind of auto place. Never dealerships.
The Duddly (6 дней назад)
Working at a dodge Jeep dealership we recommend changing your oil every 6 months or 6k miles
TOM ETHEN (6 дней назад)
While traveling, I once took my 96 Chev s-10 into a dealership because the check engine light was on. While watching the mechanic from the waiting room, I noticed he was moving between 2 other vehicles on the rack. I went out and asked the service manager if my vehicle was done now and he said it needed to stay on the rack a little longer. When I asked why it looked like the mechanic was working on other vehicles at the same time, I was told that the service repair book that they used, called for my work to take 90 minutes to perform. Even if the work is done sooner, they will leave my truck on the rack for the full 90 minutes. He wouldn't even let me see the schematic of where the replacement part went in. I realized some time later that I could have bought the part and put it in myself in their parking lot, and in a lot less time. I was also told that the used car warranty didn't cover this item because it was described as an electrical part and not covered, which speaks badly for the dealership where I bought the truck.
Ronald Vandermoon (6 дней назад)
The truth is MANY DEALERS will recommend services, charge you for them, and the whole time your car doesn't leave the parking lot! The services you paid for were NEVER DONE (because you can't prove they weren't done)! DON'T GET ME STARTED ABOUT AUTO BODY REPAIR SHOPS!!!! THAT'S ANOTHER BEAST WITH TOO MANY RIP-OFFS TO COVER!!!!
Giant Asparagus (6 дней назад)
Horrible scripted ending.
Stephen Harlow (6 дней назад)
These dealership are the biggest thugs
973Romeo (6 дней назад)
The only reason to get work done at dealerships is: if its Covered under the Warranty. Anything else is a Rip-off!
Reddylion (6 дней назад)
Fraud, shameless.
frank gomez (6 дней назад)
They work on commission $$$$$$$
Jim Mosier (6 дней назад)
Timing belt causing overheating? BAHAHAHAHAHA
95thRiflesOCI (6 дней назад)
The whole point of having Synthetic oils is to change your oil less and less due to the durability and longevity. I owned my Highlander for a little over 8 years now and ever since pass the required manufacturer warranty for Canada. I been changing my oil to the maintenance owners manual which is based on the USA one and for some reason isn't honored by Toyota in Canada as they ship their cars with regular oil. Which I was using for a year after the warrenty ended. The dealership however was good in following with the standard oil schedule. Also most people don't know but if you can't get bulk discount of oil from your local hardware shop. You can buy oil most of the time cheaper and in smaller quantities from your dealership. I saved around 20-30% off without needing much storage.
xx wert (6 дней назад)
You Canadians and your imported Indian mudslimes.When do they NOT rip you off?
Sephok (6 дней назад)
I had an ABS problem on my VW. Dealership wanted to build in a new one for ~1400€. My father (who has no real clue about cars) looked up my model online and stumbled across a forum thread or something like that. Following up on that I opened the hood, opened a compartment for the larger fuses, unscrewed the one for ABS... and found that without the screws tightened the fuse fell into two pieces. Got a new one for 2,12€, put it in and what do you know, problem solved. 1400 for something I could fix myself for 2,12. Ever since then trust in the dealership is more or less gone. Was it a screw-up? Admittedly the fuse _looked_ fine. The break was only detectable by actually unscrewing it. Maybe the mechanic sincerely looked it over, didn't notice it and genuinely believed the entire thing was broken. Or maybe they thought "Hey, let's make a lot of money! Who does this guy think he is, coming in with just a fuse problem? We won't make money of _that_!"
ted kaczynski (7 дней назад)
how surprising ... crooks
Benjamin Grimes (7 дней назад)
Canada: America's Hat. 🤠
mythsis Little Farie (7 дней назад)
I stopped going to dealerships when the ppl told me I needed new spark plugs and a new cap....really I said, I just changed them last week. You are either trying to rip me off or your mechanic has the mechanical knowledge of a 5 year old child.
The Silent Observer (7 дней назад)
This is why I do all my own work, or take it to a mechanic that I know (goes to church with my grandparents, great guy) when I can't. I'll never step foot in a dealership, except to buy the occasional part if I can't get it anywhere else.
William Cox (7 дней назад)
The whole world is built on selling you something you don’t need.
William Cox (7 дней назад)
Red flag this service advisor has worked at 6 Dealerships and doesn’t know what a timing belt even does.
culater Aligator (7 дней назад)
イ me bruh 私はうーん
culater Aligator (7 дней назад)
なぜでしょうか これはとても間抜けなので、誰もが好きなビデオのようなものです
T Barnes (7 дней назад)
Need to make sure your Flux Capacitor is inspected every time you go over 88 mph also.
Dakota Stevens (7 дней назад)
It isn’t the advisors fault they didn’t have the part in stock. That’d be parts manager issues.
John V (7 дней назад)
14:10 nice “pendant” 😂
TheKnightDrag0n (7 дней назад)
Don't forget to change your muffler baring to keep a silent ride.
Rod Amo (7 дней назад)
thats spelt...BEARING.....you goose
pushin steel (8 дней назад)
Bet they never touched the plugs but charged him for new ones
Jamie Jared (8 дней назад)
i took my car to a Sears repair shop and everything that they told me that was wrong were things that i already knew, thank god.
Jack with Omar and Manana (8 дней назад)
This is why I have started working on my car myself (secondhand car). If its a new car...I record everything
Nathaniel Lee (8 дней назад)
Simple Solution: Do it yourself. You also get to know your car a lot better too, which is always a good thing
Clíp Wiţ30 (8 дней назад)
Who else skipped the vet one
Robert Olsen (8 дней назад)
I worked at dealerships in their body shops. If there was any warranty to be done, the technician had to work at a reduced rate. So a multi-million business also rips off the technician.
endmysuffering (8 дней назад)
2008 Civic has drum brakes at the rear end?
endmysuffering (8 дней назад)
It does. Wow.
21daytona502 (8 дней назад)
This is why everyone should learn to work on the car themselves, buy a repair manual. Even on my 2014 Camaro the transmission filter and fluid was easy to change, took time and a lot less expensive than the dealership.
Jay Jay ingocnito (8 дней назад)
Alfonso Juarez (8 дней назад)
Please come to Twin Falls Idaho to investigate Commercial Tire by Costco
Jeanieart1940 Kowatsch (8 дней назад)
No one can trust any of them. There should be a flat rate for everything.
Chaos Tade (8 дней назад)
if a car dealership/ mechanic doesnt rip off people isnt a real car mechanic.
Paloma San Basilio (8 дней назад)
For decades & decades - corruption from the highest echelons to the lowest.
Cody Colton (8 дней назад)
what are you ABOOT to do to my car ATALL
gregory J (9 дней назад)
Most dealerships see a woman or a "I can't get my hands dirty" type guy and start licking their chops. I never go to dealership for service.
Ali Mohammond (9 дней назад)
I sick and tired of being lied too, specifically buy the demoncrats and the Busch and the Clintons and all that!
Meanoldwoman2013 (9 дней назад)
Busch is a beer. The Democrats are not buying you, or lying to you. The Clintons are not lying to you. Stop this crazy speech!
Ali Mohammond (9 дней назад)
even if u buy a used Honda ,they are supposed to change air bag too,!
Ali Mohammond (9 дней назад)
I get break shoe for $20 dollar at O'Riley and drums for $90 !! both for $110 I do it myself in one hour!!! the dealership make $500 just for changing back breaks, that like charging $500 an hour!
Rapture Angel (9 дней назад)
Rapture Angel (9 дней назад)
I took a 2 year old car to a "dealership' and (after a few oil changes) had an oil leak, water leak and air conditioner compressor leak (after 1 week)! Never had this happen before in 35 years of driving! I have private mechanics work on my car now!
Ali Mohammond (9 дней назад)
before u buy a new car, I always tell them I want a full tank of gas, cause why spend $30,000 on a car and have to drive it straight to the gas station, and I ask for floor maps for the car!!
valentino Galusic (9 дней назад)
and this is why i do my own service
Will Teasle (9 дней назад)
was the saleswomen sent to prison like the government spokesperson for consumer protection told us?
Will Teasle (9 дней назад)
was the dealership fined???????????????????????????//

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