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Car dealership ripoff: Hidden-camera investigation

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Car dealership hidden-camera investigation reveals how service centres upsell you on unnecessary work. To read more: http://cbc.ca/1.4300557 »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS Connect with CBC News Online: For breaking news, video, audio and in-depth coverage: http://bit.ly/1Z0m6iX Find CBC News on Facebook: http://bit.ly/1WjG36m Follow CBC News on Twitter: http://bit.ly/1sA5P9H For breaking news on Twitter: http://bit.ly/1WjDyks Follow CBC News on Instagram: http://bit.ly/1Z0iE7O Download the CBC News app for iOS: http://apple.co/25mpsUz Download the CBC News app for Android: http://bit.ly/1XxuozZ »»»»»»»»»»»»»»»»»» For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
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Текстовые комментарии (8894)
Jonah .Volk (1 час назад)
Had Toyota tell me they needed to change all the gears in my engine for $6000 on my Scion worth 4000(took it in for an oil change) . And told me my car would eventually fall apart if I don't do this. So I just said no and kept driving a couple years later and no problems . Lmao
ryan wilson (9 часов назад)
lol pulls out a Scion owners manual out of a jeep. Someone didn't have their book for the video. lol
Cosimo Kramarawicz (10 часов назад)
I fix all that I can and if I cant fix it I do without or go forth illegally.
Rob Bekesi (11 часов назад)
Maybe if the government would let them make more than $1000 per car sale they wouldnt have to upsell to make a razor thin profit margin, this is the governments fault.
Deborah Szilagyi (16 часов назад)
That dude with the Porsche had that nice truck amd dressed all nice because of the money he made from ripping off customers
Mister Whitetailer (18 часов назад)
The biggest reveal and joke here is the Government Enforcement person SAYING they would do something if people complained. That is a total joke. Here is the evidence, DO SOMETHING!
James Ebola (20 часов назад)
If you take your new(er) car in to a dealership for let's say 20K, 30K, 40K, or 50K "service" all they will do is change the engine oil, and filter. Nothing else...yet they will give you a mile long check list of things they supposedly did, and leave you with $ 600 - 1500 bill. For German made cars even higher. They LOVE "doing" manufactures recommended "service". F-ing crooks...
James Ebola (20 часов назад)
I know more about cars and car repair than 95% of the "mechanics" working at dealerships. Friend of mine was ripped off like this, to the point of tears. I felt sorry for her, went to crooked dealership and discussed all the items listed on the bill. When it was all said and done, they reduced the bill, and apologized. I still felt angry. I contacted few regulatory organizations. I was told this is how "Capitalism" works. There is no cap on pricing. They could charge wtf they wanted. They said if I didn't like this, I should return to my native country... They were lucky I didn't return with my baseball bat or my 12 gauge...
josh m (1 день назад)
Lol at the "tighten battery terminal" on the first list. I didn't know you could do that.
iammike (1 день назад)
That service manager with Jeep came across so aggressive I would have up and went to a different service location. Like, don't come out and scold your customer like they are your child. Ugghhh.
Viking 2121 (1 день назад)
J.D Byrider takes the extra step to rip ya off lol
Jeremy Medlock (1 день назад)
Henchman zzz (1 день назад)
Need to know will they sabotage my car to make profits
tony aguilera (1 день назад)
Another time with that same Volkswagen Jetta my flex hose going from a manifold to my exhaust had rusted come apart while the car was really loud and it was just a like a 16 inch piece if even that so I took it to Midas here in Billings Montana they instructed me that they couldn't replace that they had to do the whole new system 800 something dollars well I needed to go see my kids and Indiana so I drove the car out there loud as hell I got there I went to the parts store I bought the part for $27 my son-in-law did it himself in his garage in an hour and a half before he went to work when I got home I called Midas and told the guy what happened he said well first of all I was on vacation when that happened that I am the store manager and wanted me to describe the two guys that gave me the estimate said that he'd take care of it right I don't believe that at all
tony aguilera (1 день назад)
I had a 2003 Volkswagen Jetta 2.0 and the damn thing wouldn't start and when it wouldn't start all the lights would flash on and stuff on the dash so I wasn't sure what it was I couldn't figure it out or had recently changed my alternator and it did the same thing when my alternator went out but that was the problem will now it's doing it again it wouldn't start so I take it to the Volkswagen dealership here in Billings Montana and they tell me it's not Mikey because I thought that might be needed to be recalibrated and they said no it wasn't that if your fuel pump so I asked what does that cost they wanted four hundred and something dollars almost 5 for the part and then as much to do the work to Ritch reinstall the new one so I went down to a used parts store bought a fuel pump with a year warranty Googled it and took the seat out of the back three bolts and unscrew the old one out put the new one in in 15 minutes myself
Henchman zzz (1 день назад)
Room my Audi to dealership it was a mess car always seem worst after you get it back
Jim B (2 дня назад)
This should be required viewing to get a drivers license.
Juan Zecena (2 дня назад)
I don't know why people just dont look into the cars owners manual for services
Baba Booey (2 дня назад)
I like how the gal has the obnoxiously large cross necklace on as she attempts to swindle people.
milton brown (2 дня назад)
I am so going to get hammered for this! I build all sorts of cars from the ground up. I strongly recommend replacing all fluids within 3000 miles on a brand new car, mainly to flush manufacturing debris. That is for my peace of mind! I've done that on all new purchases. Driving habits, fuel choices along with the oil quality will directly impact the frequency of maintenance on individual components! Using manufacturer's instructions and recommendations will prolong the life of a vehicle! Parts prematurely fail that's a given. If your engine oil doesn't reach operating temperature it doesn't burn off crank case moisture or hydrocarbons that has been introduced through blow by. Oil will deteriorate quicker with shorter travel times than it would with longer trips! Going back to fluid changes on a new car purchase, I've done those services on personal vehicles and have ran the same fluid after the exhange beyond the manufacturer scheduled maintenance. Flushing out manufacturing debris will prolong the life of components and maintain tighter tolerances in the affect of minimizing costs from repairs in the future!
TheGamer675 (2 дня назад)
Brian Wheeler (2 дня назад)
Parkway Honda....crooks in a basket. Don't buy a vehicle there!!
Patrick Joseph (2 дня назад)
Stay away from Chrysler products and dealers.
ALEX AKA (3 дня назад)
Wow how unprofessional wow he should be fire
ALEX AKA (3 дня назад)
I don't mean to sound like this but Asian mechanics are terrible as they cause my accident but latino sales ladies are super liers and they will sale you lies been there done that
ALEX AKA (3 дня назад)
How do you get in contact with market place about my story and the accident a mechanic cost me out of my money, also it cost me a heavy accident where my life and someone else's was change for ever. ANYONE KNOW
lapamful (3 дня назад)
I remember the first time I owned a used car when its warranty expired, I was so worried as my car always seemed to have something wrong with it. But after the warranty expired, I decided I would try a different mechanic and not go back to the dealer's service center. I did a little enquiring and following a recommendation from a tow truck driver, I found an excellent and honest mechanic and I've used him ever since. Because the strangest thing happened after the new mechanic gave me my first service, my car stopped having all these little bugs and issues and it has been great ever since. Now, the irony being that while a warranty can save you big bucks if something catastrophic happens to the car, not having a warranty can save you a ton of money if (IF) you have GOOD mechanic on your side. I take my car to have the oil changed every six months and a full service once a year (all the filters changed etc). And my car runs perfectly now. A car is one of those things, like a mortgage, where a little thought and asking around goes a long way.
Brian Oh (3 дня назад)
So you can mess with others when it's private property??
Moskito Bug (3 дня назад)
H Grégoire... a couples o years ago the son of the president where i used to work told me that H. Grégoire is changing the milage of all of his cars...on north of the Montreal area...one of his friends works there...can you do something about it..?
Mohammed Anefnef (3 дня назад)
Well I found free $1652a money making system that is really working:(just go to) greatworks.club/?HscEG Great work...
Frozen Fire (3 дня назад)
I love the Marketplace and what they do. But what happened at 17:00 is uncalled for. You know as well as anyone else they are guilty. No need to drop to their level of shaming and humiliating. Keep up the good work exposing them. People in general need to know what is happening in the real world.
Viezo (4 дня назад)
Or you could keep your piece of mind and money by changing the plugs yourself easily for like $20....
AsiaAziatics (4 дня назад)
Years of Honda civics of 06-09 also have another recall for engine cracked block with that airbag!
The Dirty Trucker Videos (4 дня назад)
This is such a loaded video.. i was a service tech at lithia ford for a year., we would always recomend visual inspection at every service of plugs, brakes exc....thars good prevenative maintinance. It can also show a possible problem...only recomend replace if needed.
T J (4 дня назад)
I work at a stealership, I don’t oversell nothing because I’m lazy, I fix what they want fixed and fix it right and that’s it! Btw, that Jessica is a hottie!!
mustand ford (4 дня назад)
i went to my local ford dealership for new tires and first thing they told me was my fusion had the air bag recall and they even setup and rental for me witch i drove for 6 months till parts where made there is some good dealerships left sweetwater tn
mustand ford (4 дня назад)
and you tube this stuff spark plugs on her fusion takes 10 minutes to do i have one
Simon Rivers (5 дней назад)
Never, EVER use a dealership for maintenance. NEVER!!
Sealot (5 дней назад)
Never ever take your car to a dealership. Period. Find a local reputable mechanic. They base their livelihood on honesty. Unlike a dealership whose main goal is to make money and servicing vehicles actually is the biggest money maker even more than selling cars. Learn your car. Maintenance is very easy these days when you understand fluids and filters needing changing on a regular bases which is mostly oil and oil filter. Keep an eye on coolant, brake fluid, power steering fluid and transmission fluid. Very easy to check. Check your need for brakes, belt(s), spark plugs, wipers, batteries, tires, lights. Some of these may need the help of a mechanic. But knowing this may help you understand...
VipeStar (5 дней назад)
its just basically a safety inspection without the safety - honda
scorpiomaj27 (5 дней назад)
I tried to buy a Subaru Forester about a year ago, but it smelled inside like CV boot grease was dripping onto the exhaust (a common problem), my wife and I both clearly smelled out. The saleswoman actually told us she smells NOTHING at all, called me later and said the techs don't smell anything and everything is fine. Little did they know, I was pre-approved on my loan and ready to sign. Your loss.
Abdul Addo (5 дней назад)
And that’s why I have a personal mechanic.
Jeremy Sanders (7 дней назад)
Did this really need to be over 20 minutes?
Christian Devon (7 дней назад)
wtf was that at 5:57
Sla V (7 дней назад)
The wrangler one with the lady was just nuts . You need this and this and this just tell him to buy a new car damn
Jang Lee (7 дней назад)
Rule of thumb. Avoid car dealership worker that has cleavage hanging out.
Donna Peroche (7 дней назад)
What does the Honda dealership recommend for that sqeaky voice of hers ?
Ernest Beaman (7 дней назад)
I had a shop charge me 100% mark up on a part for my auto. I do as much work on my own car. I found out shops mark up 100% to 300% on parts.
rhett burkhardt (7 дней назад)
Well I found free $6321a money making system that is really working:(just go to) greatworks.club/?FCpRx Great work...
apcsox (7 дней назад)
People call them “stealerships” for a reason......
CodRevolution00 (7 дней назад)
Damn that’s awful I work in service at a dealership and I have never seen anybody do this, people become pretty good friends with the service advisors, and they often get people out of there with no charge to them and try to get everything they need covered under warranty
Jolan XBL (7 дней назад)
14:10 I'd pay attention, though not necessarily to her words..
Ryder Ricotta (8 дней назад)
Also. Just learn how to maintain your car on your own. Maintenance is 100% on you anywaysm
Ryder Ricotta (8 дней назад)
I never thought of house canadians hunda. I wonder how confusing Hyundai gets
John Lafleur (8 дней назад)
uptown kustoms (8 дней назад)
Rear drums dont warp. They get 'hot spots' that harden or they get small heat cracks. Discs warp.
Ryan Locke jr (8 дней назад)
Watching this after I got robbed
Daryl Smith (8 дней назад)
Simple, go to someone you trust. If by chance you do go to the dealership. Whatever their trying to upsale you on, you tell them No Thank You and keep it moving
muhammad safiullah (8 дней назад)
Spark plug is the brain more the spark plugs in engine better will be the car control. 👍
Clinton Rempfer (8 дней назад)
Y’all need to cover Randall ford in fort smith Arkansas. Promise you that they are very dirty there
Brian B (8 дней назад)
Notice the big cross around her neck. And she's lying to people.....
Joe Hoe (9 дней назад)
Great show.
Stanley Banks (9 дней назад)
Abdullah Alkaf (9 дней назад)
Thanks a lot CBC News <3
x_WILD_ CHILD_x (10 дней назад)
No suprise here eh?
Tenzin Alexander (10 дней назад)
This reminds me of a time when the Nissan dealership tried to rip me off. I had a loose muffler and the mechanics said I had to get the entire exhaust system replaced and would cost at least $500. Luckily my mother had a store next door to a mechanic shop and they said all I needed was a a new bolt that got broken. He replaced if for free!
MrNotorius5500 (10 дней назад)
Having gone to school for auto repair, I have to say the nonsense these service advisors are spewing is quite cringe worthy.
Wolf House (10 дней назад)
"Spark plugs is the brain of the vehicle" LMAO
Will Eff (10 дней назад)
This is why a drive a car from the 70's every single day and do all the maintenance on my own vehicle. Modern computerized cars are nothing more than a cash cow for the service departments. I don't care how good a mechanic you are, if you don't have all the high priced scanners and special tools and equipment you are not going to diagnose and fix your own car anymore, they have taken that simple basic fun task away from you with their overcomplicated oversophisticated computerized junkboxes... I have opted out of their ripoff world and will never go back.
Marc V (11 дней назад)
I've worked on cars most of my life for Chrysler and i never lied about what a car needed. People like that should ROT IN HELL!!!!!! Don't take the job if you need to lie to make money. Most people like honesty and will come back because of it.
Forlornguild (11 дней назад)
Yep... my sister, a "master degree professor, overpaid position in the public schools" got a flat tire on her brand new SUV, which she had bought new all season tires for upon purchase. The set of tires was less than a year old, but the shop told her because of the fancy stuff on her brand new car, you can't just fix one tire... and sold her (on credit of course) a new $1,700 set of tires because of the flat. I could have taken that tire to any local shop and just had the plug the hole for $25. Her brilliant thinking response to it all was "thank God they gave me credit to buy them".
GoodSeens GS (12 дней назад)
Made more in profit for service charges than selling new vehicles ??? Wha-wha-whaaaat !?
E Q (12 дней назад)
They tried to charge my GF $160 for a gas cap at Toyota dealership!!
John McLain (12 дней назад)
Only dumbasses get ripped off. Do your research before spending your hard earned money. Don’t just give out your money.
Chris Kitchen (12 дней назад)
"if you do not have an interest in cars, you should not be driving" -Jeremy Clarkson
WorkBitch24 (13 дней назад)
LOL that woman just kept going and going with the upsales!
WorkBitch24 (13 дней назад)
But we get notices in the mail for recalls. I got one for my airbags.
SilverSurfer410 (13 дней назад)
"Warped Brake Drums?" There's no such thing. Brake rotors (the disk) warp. Brake drums provide the surface for an interior brake shoe. The drum and shoe wear, but neither "warps."
*The master LOL 3000* (13 дней назад)
Instead of scrolling hold on the picture at the vid and you should Get a small version of the picture, than take the small version and hold IT so the picture is a bit less than Half in the bottom of your screen and IT should start scrolling... adjust the speed by deciding How Much of the picture should be «under the screen». IOS only
John Sweeney (13 дней назад)
The spark plugs are the brains 🧠 of the vehicle 🚗 haha.
Sully Cop (13 дней назад)
If i use a Stealership, I mean dealership to do work on my car, I ask for all the parts that they replace. I also discreetly mark the parts I know are to be replace, such as an oil filter and mark my tires to see if they actually get rotated. I don't trust any of them. I know mechanics that used to work at dealerships and they told me what goes on behind the wall.
///KINGROCC (13 дней назад)
I need to find a guy like this in ny to checknmy jetta
ItzFuriousDev - Roblox (14 дней назад)
This stuff is illegal in Australia !
MmXtreme M (14 дней назад)
Can't stand that disgusting woman's face that made up so much freaken lies about those people's car. Her face says LIAR all over it..... she should get fired for that crap.
Jack Hoffmen (14 дней назад)
Jewelry and a car for sale
Some One (14 дней назад)
This is how the wealthy corporations turn honest people into thieves, by only paying workers a commission for up selling. Go after, then fine and jail the auto maker CEOs. Then we'll see drastic changes.
defektev (14 дней назад)
I just recently found out what happens when you buy a car with a warranty and then the warranty ends up working in your favor. You end up fighting with them about every single service item and they will jump at any opportunity to charge you with something. I just recently got service for a battery discharge issue. They found out it was the alternator but because that was covered under the warranty they replaced the battery as well anyway and charged me over $600 for replacing the battery, which wasn't covered.
Star Srbin (14 дней назад)
lol if you dont replace your PCV valve you can get oil leaks from excess pressure because it gunks up. Spark plugs yes 160,000km yes. Automatic transmission fluid only 1/3 comes out so every 60,000km i would do a flush. It would keep the car to last longer. BTW: Japanese manufactures tests their cars in Quebec because it has the worst conditions ever in Canada. They actually send cars there to get tested because of how bad the salt and spraying is.
Jeffrey Rodriguez (14 дней назад)
So how did the gentleman check the alignment if i dont see he has a alignment machine this video makes no sense
EliteLenny (14 дней назад)
Every single car dealership in Canada that noticeably upsells their customers should be sued.
theicer213 (15 дней назад)
When news is so good that you don't care that the news isn't even from your country.
Ronald Tomlin (15 дней назад)
Something that a lot of people don't get is a dealership is normally privately owned and has little to do with the manufacturer.
ELLIOTT MORIARTY (15 дней назад)
I wish CBS can run my incident with Victorville Motors who tried to defraud me and I have all the proof.
ummglick (15 дней назад)
oat and aboat with the cbc...beware of sexy black bimbo service rep
skorpyo33 (15 дней назад)
carvana my next go to. I ll take my chances there.
Bush_wookie_960 ## (15 дней назад)
The answer is because everyone at the dealership is on a up-sell bonus from the service receptionists on the front to the techs in the back, they all have targets to meet just like the salesman
Cassandra Cruz (15 дней назад)
Driving foreign and owns LV bags..... god forbid you have to maintain your vehicle with a few hundred bucks.
monarch1957 (15 дней назад)
snorlacc • (16 дней назад)
HA 79.88 for an inspection gtfo, at a Mercedes dealership it’s over 100 dollars PER HOUR for an inspection, ah the price we pay for luxury and upper middleclass-ness
Sandra M (16 дней назад)
I had a road service call. He told me the battery is only going to probably last another 6 months. He replied I can put one in right now for you. I said no I'll wait till goes. That battery lasted another 5 years. So my gut was right.

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