Car dealership hidden-camera investigation reveals how service centres upsell you on unnecessary work.
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Had Toyota tell me they needed to change all the gears in my engine for $6000 on my Scion worth 4000(took it in for an oil change) . And told me my car would eventually fall apart if I don't do this. So I just said no and kept driving a couple years later and no problems . Lmao
If you take your new(er) car in to a dealership for let's say 20K, 30K, 40K, or 50K "service" all they will do is change the engine oil, and filter. Nothing else...yet they will give you a mile long check list of things they supposedly did, and leave you with $ 600 - 1500 bill. For German made cars even higher. They LOVE "doing" manufactures recommended "service". F-ing crooks...
I know more about cars and car repair than 95% of the "mechanics" working at dealerships. Friend of mine was ripped off like this, to the point of tears. I felt sorry for her, went to crooked dealership and discussed all the items listed on the bill. When it was all said and done, they reduced the bill, and apologized. I still felt angry. I contacted few regulatory organizations. I was told this is how "Capitalism" works. There is no cap on pricing. They could charge wtf they wanted. They said if I didn't like this, I should return to my native country... They were lucky I didn't return with my baseball bat or my 12 gauge...
Another time with that same Volkswagen Jetta my flex hose going from a manifold to my exhaust had rusted come apart while the car was really loud and it was just a like a 16 inch piece if even that so I took it to Midas here in Billings Montana they instructed me that they couldn't replace that they had to do the whole new system 800 something dollars well I needed to go see my kids and Indiana so I drove the car out there loud as hell I got there I went to the parts store I bought the part for $27 my son-in-law did it himself in his garage in an hour and a half before he went to work when I got home I called Midas and told the guy what happened he said well first of all I was on vacation when that happened that I am the store manager and wanted me to describe the two guys that gave me the estimate said that he'd take care of it right I don't believe that at all
I had a 2003 Volkswagen Jetta 2.0 and the damn thing wouldn't start and when it wouldn't start all the lights would flash on and stuff on the dash so I wasn't sure what it was I couldn't figure it out or had recently changed my alternator and it did the same thing when my alternator went out but that was the problem will now it's doing it again it wouldn't start so I take it to the Volkswagen dealership here in Billings Montana and they tell me it's not Mikey because I thought that might be needed to be recalibrated and they said no it wasn't that if your fuel pump so I asked what does that cost they wanted four hundred and something dollars almost 5 for the part and then as much to do the work to Ritch reinstall the new one so I went down to a used parts store bought a fuel pump with a year warranty Googled it and took the seat out of the back three bolts and unscrew the old one out put the new one in in 15 minutes myself
I am so going to get hammered for this! I build all sorts of cars from the ground up. I strongly recommend replacing all fluids within 3000 miles on a brand new car, mainly to flush manufacturing debris. That is for my peace of mind! I've done that on all new purchases. Driving habits, fuel choices along with the oil quality will directly impact the frequency of maintenance on individual components! Using manufacturer's instructions and recommendations will prolong the life of a vehicle! Parts prematurely fail that's a given. If your engine oil doesn't reach operating temperature it doesn't burn off crank case moisture or hydrocarbons that has been introduced through blow by. Oil will deteriorate quicker with shorter travel times than it would with longer trips! Going back to fluid changes on a new car purchase, I've done those services on personal vehicles and have ran the same fluid after the exhange beyond the manufacturer scheduled maintenance. Flushing out manufacturing debris will prolong the life of components and maintain tighter tolerances in the affect of minimizing costs from repairs in the future!
How do you get in contact with market place about my story and the accident a mechanic cost me out of my money, also it cost me a heavy accident where my life and someone else's was change for ever. ANYONE KNOW
I remember the first time I owned a used car when its warranty expired, I was so worried as my car always seemed to have something wrong with it.
But after the warranty expired, I decided I would try a different mechanic and not go back to the dealer's service center.
I did a little enquiring and following a recommendation from a tow truck driver, I found an excellent and honest mechanic and I've used him ever since. Because the strangest thing happened after the new mechanic gave me my first service, my car stopped having all these little bugs and issues and it has been great ever since.
Now, the irony being that while a warranty can save you big bucks if something catastrophic happens to the car, not having a warranty can save you a ton of money if (IF) you have GOOD mechanic on your side. I take my car to have the oil changed every six months and a full service once a year (all the filters changed etc). And my car runs perfectly now.
A car is one of those things, like a mortgage, where a little thought and asking around goes a long way.
H Grégoire... a couples o years ago the son of the president where i used to work told me that H. Grégoire is changing the milage of all of his cars...on north of the Montreal area...one of his friends works there...can you do something about it..?
I love the Marketplace and what they do. But what happened at 17:00 is uncalled for. You know as well as anyone else they are guilty. No need to drop to their level of shaming and humiliating. Keep up the good work exposing them. People in general need to know what is happening in the real world.
This is such a loaded video.. i was a service tech at lithia ford for a year., we would always recomend visual inspection at every service of plugs, brakes exc....thars good prevenative maintinance. It can also show a possible problem...only recomend replace if needed.
i went to my local ford dealership for new tires and first thing they told me was my fusion had the air bag recall and they even setup and rental for me witch i drove for 6 months till parts where made there is some good dealerships left sweetwater tn
Never ever take your car to a dealership. Period. Find a local reputable mechanic. They base their livelihood on honesty. Unlike a dealership whose main goal is to make money and servicing vehicles actually is the biggest money maker even more than selling cars. Learn your car. Maintenance is very easy these days when you understand fluids and filters needing changing on a regular bases which is mostly oil and oil filter. Keep an eye on coolant, brake fluid, power steering fluid and transmission fluid. Very easy to check. Check your need for brakes, belt(s), spark plugs, wipers, batteries, tires, lights. Some of these may need the help of a mechanic. But knowing this may help you understand...
I tried to buy a Subaru Forester about a year ago, but it smelled inside like CV boot grease was dripping onto the exhaust (a common problem), my wife and I both clearly smelled out. The saleswoman actually told us she smells NOTHING at all, called me later and said the techs don't smell anything and everything is fine. Little did they know, I was pre-approved on my loan and ready to sign. Your loss.
Damn that’s awful I work in service at a dealership and I have never seen anybody do this, people become pretty good friends with the service advisors, and they often get people out of there with no charge to them and try to get everything they need covered under warranty
This reminds me of a time when the Nissan dealership tried to rip me off. I had a loose muffler and the mechanics said I had to get the entire exhaust system replaced and would cost at least $500. Luckily my mother had a store next door to a mechanic shop and they said all I needed was a a new bolt that got broken. He replaced if for free!
This is why a drive a car from the 70's every single day and do all the maintenance on my own vehicle. Modern computerized cars are nothing more than a cash cow for the service departments. I don't care how good a mechanic you are, if you don't have all the high priced scanners and special tools and equipment you are not going to diagnose and fix your own car anymore, they have taken that simple basic fun task away from you with their overcomplicated oversophisticated computerized junkboxes... I have opted out of their ripoff world and will never go back.
I've worked on cars most of my life for Chrysler and i never lied about what a car needed. People like that should ROT IN HELL!!!!!! Don't take the job if you need to lie to make money. Most people like honesty and will come back because of it.
Yep... my sister, a "master degree professor, overpaid position in the public schools" got a flat tire on her brand new SUV, which she had bought new all season tires for upon purchase. The set of tires was less than a year old, but the shop told her because of the fancy stuff on her brand new car, you can't just fix one tire... and sold her (on credit of course) a new $1,700 set of tires because of the flat. I could have taken that tire to any local shop and just had the plug the hole for $25. Her brilliant thinking response to it all was "thank God they gave me credit to buy them".
Instead of scrolling hold on the picture at the vid and you should Get a small version of the picture, than take the small version and hold IT so the picture is a bit less than Half in the bottom of your screen and IT should start scrolling... adjust the speed by deciding How Much of the picture should be «under the screen». IOS only
If i use a Stealership, I mean dealership to do work on my car, I ask for all the parts that they replace. I also discreetly mark the parts I know are to be replace, such as an oil filter and mark my tires to see if they actually get rotated. I don't trust any of them. I know mechanics that used to work at dealerships and they told me what goes on behind the wall.
This is how the wealthy corporations turn honest people into thieves, by only paying workers a commission for up selling. Go after, then fine and jail the auto maker CEOs. Then we'll see drastic changes.
I just recently found out what happens when you buy a car with a warranty and then the warranty ends up working in your favor. You end up fighting with them about every single service item and they will jump at any opportunity to charge you with something. I just recently got service for a battery discharge issue. They found out it was the alternator but because that was covered under the warranty they replaced the battery as well anyway and charged me over $600 for replacing the battery, which wasn't covered.
lol if you dont replace your PCV valve you can get oil leaks from excess pressure because it gunks up. Spark plugs yes 160,000km yes. Automatic transmission fluid only 1/3 comes out so every 60,000km i would do a flush. It would keep the car to last longer.
BTW: Japanese manufactures tests their cars in Quebec because it has the worst conditions ever in Canada. They actually send cars there to get tested because of how bad the salt and spraying is.
I had a road service call. He told me the battery is only going to probably last another 6 months. He replied I can put one in right now for you. I said no I'll wait till goes. That battery lasted another 5 years. So my gut was right.
Community pharmacists are the health professionals most accessible to the public. They supply medicines in accordance with a prescription or, when legally permitted, sell them without a prescription. In addition to ensuring an accurate supply of appropriate products, their professional activities also cover counselling of patients at the time of dispensing of prescription and non-prescription drugs, drug information to health professionals, patients and the general public, and participation in health-promotion programmes. They maintain links with other health professionals in primary health care.