Car dealership hidden-camera investigation reveals how service centres upsell you on unnecessary work.
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Okay I would like to point out a small error. I'm both Dailmer AG -Mercedes and Ford Certified. YES your maintain schedule is about 85% Accurate. That being said it is based on PERFECT driving conditions, you may need maintenance sooner , or later based on driving habits, environmental factors etc. If you drive it like a race car, or threw pollen and bugs etc, some things are gonna NEED to be replaced sooner.
One way to get rid of the scams is to get rid of flat rate Most all the techs work on commission and most have a 32 hour guarantee if you work 40 hours but only generate 32 hours worth of work they only get paid for 32 hours. They work one day for free. I don’t know about you guys/ girls but I sure don’t want to work a 8 hour day for free.
I took my truck to Wilhelm in Goodyear Arizona to have my ac inspection and they said I would need two new ac hoses and charge. 769 dollars and some change would be the cost. The only thing that was wrong was the ac fan cost 68 dollars to fix.
Lynn wood Good year in Layton Utah. well take your car for oil change and repairs. the will change oil, but not change your oil filter, a lot of things that dosen't get done. The took oil out of your transmission. this place is a rip off.
The timing belt is critical, if it fails the engine will stop on the spot, you could be half way across a railway crossing or busy intersection or on the free way, the reason the engine stops is because that belt drives the valve train that lets the fuel in and the exhaust gas out of the combustion chamber, it must be changed at the required interval or you as a mechanic are responsible, so stick to your guns, if the belt breaks the pistons and valves will make contact and a catastrophic and expensive failure will result.
Saying people should learn to fix/know about the mechanics of their own cars is like saying people should learn to build their own houses, perform surgery on themselves, farm all of their own food, or make all their clothes from scratch. It's impossible to know everything about everything which is why we have specialists in the first place. Lying professionals are the problem here, not the consumers knowledge of the profession.
Dealerships over sale but usually back off if you confront them about it. This "mechanic" CBC is using is a joke. Cars do need transmission services if you want it to last as long as the car and especially a Honda due to their transmissions burning the fluid. That "mechanic" knows better. He sold out to CBC and that's as bad as the guys at the dealership overselling. Greedy joker.
now well I don't EVER trust dealers. I can say even if the spark plugs are good until 160000km in the book doesn't mean they are. my 2011 caravan was miss firing because of a worn spark plug. which I serviced myself for 120 after being quoted 800. at brampton chrysler. find a good mechanic you trust and keep him!
Yep ... Nissan told me the same thing.. Your vehicle manufacturer claims under NORMAL driving conditions ... Florida is NOT under normal driving conditions therefore repairs and scheduled svc must be done sooner than what the manufacturer suggests ..
Dealers don't make $$$$ on recalls .. They get paid for labor but it's very little compared to what they normally charge clients for labor.. So if they charge $125 per hr for clients, the manufacturer pays less than half that cost to the dealership in labor charges...
West Way Ford is the biggest scammers ever. Took my car in they had it for a month went back and forth with the employee because they never looked at the car got his boss involved and the same with him. I finally went up there to just get my car back and they fought with me saying I owed the $1200 when they never diagnosed my car and could even tell me what they did to the car. WEST WAY FORD IS A BAD BAD COMPANY TO TAKE YOUR CAR TOO. This dealership is located in Irving Tx
A mechanic who walks around in a blazer and a watch is alittle weird but ok. He also didn't comment the brake drums being warped. You have to check that with a dial. Maybe that's what the dealership did.
Use the owners manual, do the maintenance as shown and when needed (mileage), only go to the dealership to have just that work done so it is documented the required maintenance has been done for keeping the car under warranty.
Dealerships typically charge more that other places to do maintenance and repairs. Have them do the warranty work as it's free.
Take your vehicle to a good independent mechanic instead of the Dealership, they will only up-sell, overcharge and lie to you.
I'll put a coin into your tire treads to see if the tires have enough tread to pass inspection. Well, they don't, so we'll have to impound your car until it is fitted out with new tires. Don't worry about the cost - It's about safety!
5:00 - Typically those who make cars would make sure they can operate in the most harsh places therefore the "normal driving conditions" explained in the manual covers most of the extreme weather you may face around the world.
Siberia might be the exception where you might need more service than the service manual states but driving in Siberia wouldn't be classed as normal driving conditions.
6 months to 1 year of brake life is perfectly acceptable to suggest for replacement. If your hard on brakes then it will be much sooner. Brakes are not repairs you wait until they are metal on metal. You will be buying far more expensive parts on top of being a danger to yourself and everyone else on the road. By the time you can hear worn out brakes it is too late. Also brake fluid flushes are based on the amount of moisture brake fluid absorbs. It happens normally and should be replaced at 4% or greater. Simple tool measures that level.
What this service centers do is that they sell fear its like cold threat that if you don't do as we say then its dooms day for you. And we being tanking about our family especially kids fall prey to their words. All Auto users must have a little knowledge of there vehicles
My BMW dealership told me they couldn't get my car to shut off. They said it took 45 seconds to push the Start button to shut the engine off. Interestingly, I never had a problem turning off the car before or after the visit. Hmmm...
I took my Nissan Sentra SR (2013) approx 92,000km into Momos on Geneva street in st.Catharines and was told I needed a new CVT transmission, quoted me $6,500, I refused took it to Nissan and replaced a $8 screw on my heat shield. I wish I could have seen this before yo report them.
this is why you should always learn to just fix your own cars, especially with minor things. i started this year when my front passenger headrest and door handle broke on my Mercedes, mechanic said like 800 or something, when the headrest is 50 and the door handle was 30. this same thing probably happens for everytime you do something tiny like change your oil
@12:52. a supposed good guy who has worked as a service advisor at 5 dealerships says that he was told to say if you don't replace your timing belt and it wears out, it could cause your engine to overheat. hahahahahahhahahah
no car has a regular maintenance that requires you to change the intake gasket you only change those when they break and it isnt within the regular maint. schedule i have seen a intake gasket go for ten or more years before it failed
We have this in the UK to, that's why my 3 year old VW Golf goes to a independent small garage business,I've been going to for approx 15 years really good honest people, over here as long as they use genuine VW parts the makers warranty stands, I feel lucky. after watching this.
I went to this dealership and happened to stop by and ask them for some help with directions to a particular place ... They recommended an oil change, change of spark plugs and timing belt maintenance. I was riding a bicycle at the time ... Something is not adding up ...
“Does your service manager work on commission?” That’s a sharper, funnier comment than most people know!🤣😆 .. I have family that owns dealerships, I almost laughed out loud as you said that. She’s in a unique position to affect company profit and her yearly “profit share” bonus check💰! She’s in one of the few positions within that dealership that can actually do that. So she does it as SOP, it increases her dept bonuses.
First road test with the Honda he may not have noticed pulsation from rear brakes, not really a safety concern and the customer wasn't complaining about it. As far as 160,000 km on spark plugs I don't agree with. They should be changed out sooner especially on some of the Ford pickup trucks with 3 valve engines.
Same way with semis. I went in for an oil change. He took out a gallon didn't change the oil filters and told me he was done. I said screw you. Until you change ALL the oil and the filters THEN I'll pay you. Watch your mechanic. Or you can be screwed.
F150 3.5L Ecoboost calls for spark plugs at 100k. I work in Ford service, and we REGULARLY see them at 40-50k with plugs worn so bad that the gap is too big for the spark to jump. In this case, the manufacturer is wrong as hell. They don't even specify a brake fluid change...That stuff turns to water laden black slime after 6 years.
These people are definitely overselling and many service writers aren’t knowledgeable about cars. I can say as a professional auto tech there are many things that are a good idea to replace before the manufacturers recommend, one thing for instance is spark plugs. Take a 2010 Ford F-150 with a 5.4 engine, Ford may recommend to change the spark plugs at say 100,000 miles but if you wait that long those engines have a problem with the plugs sizing so it will save the customer a lot of money in the long run if they change the plugs in half the time. Many manufacturers also don’t recommend flushing out the brake fluid but it actually can save you from having issues with the master cylinder, calipers, wheel cylinders but it’s not something you do every year but maybe every few years. Flushing the coolant by the manufacturers might be every 100,000 miles but changing it every few years can save you from having problems with heater cores, radiators. Changing out the fluids in your car every few years is just good maintenance and definitely adds life to your car. There are so many repairs that can be avoided by simple maintenance. In this video they are over selling for sure but there’s nothing wrong with flushing out your fluids every couple years.
Community pharmacists are the health professionals most accessible to the public. They supply medicines in accordance with a prescription or, when legally permitted, sell them without a prescription. In addition to ensuring an accurate supply of appropriate products, their professional activities also cover counselling of patients at the time of dispensing of prescription and non-prescription drugs, drug information to health professionals, patients and the general public, and participation in health-promotion programmes. They maintain links with other health professionals in primary health care.