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Car dealership ripoff: Hidden-camera investigation

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Car dealership hidden-camera investigation reveals how service centres upsell you on unnecessary work. To read more: http://cbc.ca/1.4300557 »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS Connect with CBC News Online: For breaking news, video, audio and in-depth coverage: http://bit.ly/1Z0m6iX Find CBC News on Facebook: http://bit.ly/1WjG36m Follow CBC News on Twitter: http://bit.ly/1sA5P9H For breaking news on Twitter: http://bit.ly/1WjDyks Follow CBC News on Instagram: http://bit.ly/1Z0iE7O Download the CBC News app for iOS: http://apple.co/25mpsUz Download the CBC News app for Android: http://bit.ly/1XxuozZ »»»»»»»»»»»»»»»»»» For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
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Текстовые комментарии (6115)
Rick Fulton (4 часа назад)
Honda of Bay County : same thing. Panama city Fl.
George Lush (6 часов назад)
As Winston Churchill famously said, “Never, never, never trust a car dealership service department.”
Junior Rosete (6 часов назад)
Please help some1 im being up sale on nearly 3000 $$$ at nissan team dealership in oxnard ca
Junior Rosete (6 часов назад)
Mark winton do you got social media
Donald Branscom (12 часов назад)
Why call it "upselling" WTF!!!! It is out and out White collar crime!!
John Zabik (12 часов назад)
John stitt (12 часов назад)
I bet that sales lady wears that cross necklace to show customers she can be trusted. Shameful.
Spankie Barnes (14 часов назад)
I was told I needed a Umblaoongaugulator.
Lorna (15 часов назад)
Is there any 'honest' business management nowadays?
K Saufley (19 часов назад)
Try Carhop!!!
Mohammad Zia (22 часа назад)
Well the Service Department of Dealerships are the primary source of revenue
F6HemiCharger (1 день назад)
Most people should commit to a severe service schedule... they drive that car in severe conditions and don’t even realize it.
OdinAF (1 день назад)
Okay I would like to point out a small error. I'm both Dailmer AG -Mercedes and Ford Certified. YES your maintain schedule is about 85% Accurate. That being said it is based on PERFECT driving conditions, you may need maintenance sooner , or later based on driving habits, environmental factors etc. If you drive it like a race car, or threw pollen and bugs etc, some things are gonna NEED to be replaced sooner.
Rudy1959 Romero (1 день назад)
Dealers are scammers they be shipped to north korea
Rich T (1 день назад)
One way to get rid of the scams is to get rid of flat rate Most all the techs work on commission and most have a 32 hour guarantee if you work 40 hours but only generate 32 hours worth of work they only get paid for 32 hours. They work one day for free. I don’t know about you guys/ girls but I sure don’t want to work a 8 hour day for free.
Caleb harris (1 день назад)
The reason they sell so hard is because they get paid commission
cool emilio (1 день назад)
How’s is it totally made up that your steering will tighten up? It happened to my Honda and got the power steering pump replaced and the power steering fluid flushed and it cured the problem
Lana Wana (1 день назад)
Do they even do all of the things they upsale you on? Or just pay themselves to check the box?
Tig Trager (1 день назад)
They don't call them stealerships for nothing!
Sandra King (1 день назад)
I took my truck to Wilhelm in Goodyear Arizona to have my ac inspection and they said I would need two new ac hoses and charge. 769 dollars and some change would be the cost. The only thing that was wrong was the ac fan cost 68 dollars to fix.
Boyd Ross (1 день назад)
Lynn wood Good year in Layton Utah. well take your car for oil change and repairs. the will change oil, but not change your oil filter, a lot of things that dosen't get done. The took oil out of your transmission. this place is a rip off.
RekkaKien3 (1 день назад)
it's rather disturbing how sheep minded people can be. never stopping ask or wonder why. just go along with whatever their told simply because of the title or label the person has.
Gehardus Engelbrecht (1 день назад)
You should check with Audi SA... My A4 had a water leak. The amount of the quote was R39000. What a rip off from Audi!!
Tiffany Fichtenbaum (1 день назад)
You don't want to wear down the breaks . I got a used car from a family member and the breaks where almost worn down to the drums ..we fixed it but my husband did it on his own ...
Tiffany Fichtenbaum (1 день назад)
If you go to a Honda dealership to sell of course they would ....don't send it to a dealership ...my father has a Mercedes-Benz you don't need to send it to the same company to get it fixed ....
Clid (1 день назад)
Electric cars get serviced less.
gogogeedus (1 день назад)
The timing belt is critical, if it fails the engine will stop on the spot, you could be half way across a railway crossing or busy intersection or on the free way, the reason the engine stops is because that belt drives the valve train that lets the fuel in and the exhaust gas out of the combustion chamber, it must be changed at the required interval or you as a mechanic are responsible, so stick to your guns, if the belt breaks the pistons and valves will make contact and a catastrophic and expensive failure will result.
panov mitko (2 дня назад)
Nobody lies and steals money in Canada. Specially those phone companies - most expensive in the world, the golden ones
I don't care (2 дня назад)
They really get the females because they think that they are clueless when it comes to vehicles and the cost of parts etc.
Willie Deval Parker (2 дня назад)
I always thought 💭 Canada 🇨🇦 was honesty people Geuss some people lie
M L (2 дня назад)
Saying people should learn to fix/know about the mechanics of their own cars is like saying people should learn to build their own houses, perform surgery on themselves, farm all of their own food, or make all their clothes from scratch. It's impossible to know everything about everything which is why we have specialists in the first place. Lying professionals are the problem here, not the consumers knowledge of the profession.
Gregory Mobley (2 дня назад)
Dealerships over sale but usually back off if you confront them about it. This "mechanic" CBC is using is a joke. Cars do need transmission services if you want it to last as long as the car and especially a Honda due to their transmissions burning the fluid. That "mechanic" knows better. He sold out to CBC and that's as bad as the guys at the dealership overselling. Greedy joker.
Kyle M (2 дня назад)
now well I don't EVER trust dealers. I can say even if the spark plugs are good until 160000km in the book doesn't mean they are. my 2011 caravan was miss firing because of a worn spark plug. which I serviced myself for 120 after being quoted 800. at brampton chrysler. find a good mechanic you trust and keep him!
Dee (2 дня назад)
Sone Ppl will get ova if work commision
Zamed 90 (2 дня назад)
This is why I work on my own cars.. we all should learn to fix our own cars. It’s worth taking Mechanic Class
Hortencia Moreno (2 дня назад)
They forgot to sell them on blinker fluid.
You Tube (2 дня назад)
Spark plugs are like the brain of the vehicle .... Lmfao ... My wife's Hyundai still has the oem spark plugs and it has 145k miles .. No misfire .. No hesitation .. Hilarious
You Tube (2 дня назад)
Yep ... Nissan told me the same thing.. Your vehicle manufacturer claims under NORMAL driving conditions ... Florida is NOT under normal driving conditions therefore repairs and scheduled svc must be done sooner than what the manufacturer suggests ..
You Tube (2 дня назад)
This is why I learned auto mechanics when I was in my mid 20's ... I'm 43 now and I do ALL my own repairs ...
You Tube (2 дня назад)
Dealers don't make $$$$ on recalls .. They get paid for labor but it's very little compared to what they normally charge clients for labor.. So if they charge $125 per hr for clients, the manufacturer pays less than half that cost to the dealership in labor charges...
Kraig Hunter (2 дня назад)
Should of taken auto class in high school. So basic, and a money saver.
Adam Blister (2 дня назад)
Love what this is aboot!
denis avdic (2 дня назад)
i would never go there the owner looks suspicious
Crystal Smith (2 дня назад)
West Way Ford is the biggest scammers ever. Took my car in they had it for a month went back and forth with the employee because they never looked at the car got his boss involved and the same with him. I finally went up there to just get my car back and they fought with me saying I owed the $1200 when they never diagnosed my car and could even tell me what they did to the car. WEST WAY FORD IS A BAD BAD COMPANY TO TAKE YOUR CAR TOO. This dealership is located in Irving Tx
Knights2theEnd (2 дня назад)
People don't mind paying insane money for food, travel, clothes, all of which have profit margins of 10 times plus actual cost to make, but to pay hard working people, no that is difficult
Knights2theEnd (2 дня назад)
A mechanic who walks around in a blazer and a watch is alittle weird but ok. He also didn't comment the brake drums being warped. You have to check that with a dial. Maybe that's what the dealership did.
ML Greenspan (2 дня назад)
Use the owners manual, do the maintenance as shown and when needed (mileage), only go to the dealership to have just that work done so it is documented the required maintenance has been done for keeping the car under warranty. Dealerships typically charge more that other places to do maintenance and repairs. Have them do the warranty work as it's free. Take your vehicle to a good independent mechanic instead of the Dealership, they will only up-sell, overcharge and lie to you.
al w (2 дня назад)
That's why they're called STEALership....
Strategic Thinker (3 дня назад)
Humans are liars and scammers??? Say it ain't so!
pavlo maystryuk (3 дня назад)
0:35 "At some point, we all do this". uuum no, not all. I will change the brakes and the oil myself thank you very much. Buy a set of tools and do it yourself
Mark Rubin (3 дня назад)
I'll put a coin into your tire treads to see if the tires have enough tread to pass inspection. Well, they don't, so we'll have to impound your car until it is fitted out with new tires. Don't worry about the cost - It's about safety!
Thomas Kerr (3 дня назад)
that lady for chrysler is a moron. if you are going to lie to the customer at the very least learn a little bit about what auto parts do..spark plugs the "brain" of the engine? dafuq
4TheRecord (3 дня назад)
5:00 - Typically those who make cars would make sure they can operate in the most harsh places therefore the "normal driving conditions" explained in the manual covers most of the extreme weather you may face around the world. Siberia might be the exception where you might need more service than the service manual states but driving in Siberia wouldn't be classed as normal driving conditions.
Epillon (3 дня назад)
5:40 wifey kept looking at him like, “I told him, I fkn told him!” LoL
Patriot Warrior (3 дня назад)
6 months to 1 year of brake life is perfectly acceptable to suggest for replacement. If your hard on brakes then it will be much sooner. Brakes are not repairs you wait until they are metal on metal. You will be buying far more expensive parts on top of being a danger to yourself and everyone else on the road. By the time you can hear worn out brakes it is too late. Also brake fluid flushes are based on the amount of moisture brake fluid absorbs. It happens normally and should be replaced at 4% or greater. Simple tool measures that level.
What this service centers do is that they sell fear its like cold threat that if you don't do as we say then its dooms day for you. And we being tanking about our family especially kids fall prey to their words. All Auto users must have a little knowledge of there vehicles
Mike Weiner (3 дня назад)
My BMW dealership told me they couldn't get my car to shut off. They said it took 45 seconds to push the Start button to shut the engine off. Interestingly, I never had a problem turning off the car before or after the visit. Hmmm...
James Harmon (4 дня назад)
I took my Nissan Sentra SR (2013) approx 92,000km into Momos on Geneva street in st.Catharines and was told I needed a new CVT transmission, quoted me $6,500, I refused took it to Nissan and replaced a $8 screw on my heat shield. I wish I could have seen this before yo report them.
ben1spain (4 дня назад)
Onec again I can say......A fool and his money are easly parted.
US8 Express (4 дня назад)
Go to Mercedes benz in Greenwich , CT,. There you will really get rip of big time
Kevin Yaretz (4 дня назад)
lmfaooo the spark plugs r the brain of the vehiclr
Kevin Yaretz (4 дня назад)
Kanye West (4 дня назад)
Dang spark plugs are the brain of the vehicle I thought your OBD port/Computer the plugs are more of the heart that moves the pistons right and keeps them from miss firing
Trevor Hall (4 дня назад)
this is why you should always learn to just fix your own cars, especially with minor things. i started this year when my front passenger headrest and door handle broke on my Mercedes, mechanic said like 800 or something, when the headrest is 50 and the door handle was 30. this same thing probably happens for everytime you do something tiny like change your oil
solen 1 (4 дня назад)
Manufacturers need to be watching their dealers better. I know when I bought my car, ice had several surveys from Volkswagen about my experience
Pretty Sure (4 дня назад)
The Swirl Bunnies (4 дня назад)
One time my mother had a leak in her tire AND PAYED FOR ALL 4 TIRES!🤣
TomGreek1980 (4 дня назад)
brett ashley (4 дня назад)
Lmao dude said engine would over heat if the timing belt wears out 😂😂
David Crandon (4 дня назад)
"Spark plugs are the brain of the vehicle. If something goes wrong, first thing we're gonna check is the spark plugs" hahahahhahahahah
David Crandon (4 дня назад)
@12:52. a supposed good guy who has worked as a service advisor at 5 dealerships says that he was told to say if you don't replace your timing belt and it wears out, it could cause your engine to overheat. hahahahahahhahahah
yvette Kidd (4 дня назад)
I always demand to go on the back and watch, I know about cars
jon lavezza (4 дня назад)
So the Honda dealership comes out of this looking kinda good actually lol , Chrysler one , not so much
Jason Korzen (4 дня назад)
Who else saw the Louis Vuitton at 8:34
TADionysus (4 дня назад)
no car has a regular maintenance that requires you to change the intake gasket you only change those when they break and it isnt within the regular maint. schedule i have seen a intake gasket go for ten or more years before it failed
big dick (4 дня назад)
My advice to you people is learn mechanics not a lot but at least the basics.
Paul Collins (4 дня назад)
We have this in the UK to, that's why my 3 year old VW Golf goes to a independent small garage business,I've been going to for approx 15 years really good honest people, over here as long as they use genuine VW parts the makers warranty stands, I feel lucky. after watching this.
Cattlin yong 678 (4 дня назад)
did it even crush?
Morgan Freeman (5 дней назад)
Evil wrong greed and corruption continuing to ruin our world, sad reality
Sir Lance Goodthrust (5 дней назад)
I went to this dealership and happened to stop by and ask them for some help with directions to a particular place ... They recommended an oil change, change of spark plugs and timing belt maintenance. I was riding a bicycle at the time ... Something is not adding up ...
Linux Jedi (5 дней назад)
"Owner comes in for recalled product" Dealership states camshaft is pitted *seems legit*
Charles Townsend (5 дней назад)
Isn't that fraud?
Superviellie cooper (5 дней назад)
Cheaters all over the place....
Robert Fitzsimmons (5 дней назад)
“Does your service manager work on commission?” That’s a sharper, funnier comment than most people know!🤣😆 .. I have family that owns dealerships, I almost laughed out loud as you said that. She’s in a unique position to affect company profit and her yearly “profit share” bonus check💰! She’s in one of the few positions within that dealership that can actually do that. So she does it as SOP, it increases her dept bonuses.
tehone rapata (5 дней назад)
This has happened ever since the people from India and Pakistan come in.
Nanaimo Steve (5 дней назад)
First road test with the Honda he may not have noticed pulsation from rear brakes, not really a safety concern and the customer wasn't complaining about it. As far as 160,000 km on spark plugs I don't agree with. They should be changed out sooner especially on some of the Ford pickup trucks with 3 valve engines.
Kg 2005 (5 дней назад)
So basically, listen to the friggin owners manual, not the dealership cause they frickin’ rip you off.
Dancing Deaddog (5 дней назад)
I'm surprised they didn't mention blinker fluid......
Dancing Deaddog (5 дней назад)
Crooked car dealers? Who knew?...Oh wait...EVERYBODY!
GS Auto (5 дней назад)
Firms are dishonest anx they pick who they can swindle. They are firms, lawyers. Dealerships are almost always dishonest
GS Auto (5 дней назад)
Vann york chevorlet in high point nc. Check them about software updates amd charging you on your warrenty and your recalls.
Ken Nash (5 дней назад)
Private property when you go in with a camera,         public property when they are ripping you off.
veerchasm1 (5 дней назад)
Kilometers?!? That’s your problem right there!
veerchasm1 (5 дней назад)
If you go into a McDonalds there’s a good chance you’re gonna eat a 🍔 and 🍟 and 🥃
Branden Street (5 дней назад)
Dealerships are filled with scumbags
SuperFlo8888 (5 дней назад)
Yes! Mostly dealership is ripoff! I brought six brand new car n second hand car from them! What they do is get whatever changes and jump on you rip you off! I hate them! 🤮🤬
Lonnie Fisher (5 дней назад)
Same way with semis. I went in for an oil change. He took out a gallon didn't change the oil filters and told me he was done. I said screw you. Until you change ALL the oil and the filters THEN I'll pay you. Watch your mechanic. Or you can be screwed.
Warhawker (5 дней назад)
F150 3.5L Ecoboost calls for spark plugs at 100k. I work in Ford service, and we REGULARLY see them at 40-50k with plugs worn so bad that the gap is too big for the spark to jump. In this case, the manufacturer is wrong as hell. They don't even specify a brake fluid change...That stuff turns to water laden black slime after 6 years.
peanutbutterisfu (6 дней назад)
These people are definitely overselling and many service writers aren’t knowledgeable about cars. I can say as a professional auto tech there are many things that are a good idea to replace before the manufacturers recommend, one thing for instance is spark plugs. Take a 2010 Ford F-150 with a 5.4 engine, Ford may recommend to change the spark plugs at say 100,000 miles but if you wait that long those engines have a problem with the plugs sizing so it will save the customer a lot of money in the long run if they change the plugs in half the time. Many manufacturers also don’t recommend flushing out the brake fluid but it actually can save you from having issues with the master cylinder, calipers, wheel cylinders but it’s not something you do every year but maybe every few years. Flushing the coolant by the manufacturers might be every 100,000 miles but changing it every few years can save you from having problems with heater cores, radiators. Changing out the fluids in your car every few years is just good maintenance and definitely adds life to your car. There are so many repairs that can be avoided by simple maintenance. In this video they are over selling for sure but there’s nothing wrong with flushing out your fluids every couple years.
CBS 70sfan (6 дней назад)
Do Canadian auto services tell customers that they will have to replace the Johnson rod?

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